Rakesh Ram Email & Phone Number

London, England, United Kingdom

Milton Keynes, United Kingdom

Managing systems functionality and related business support activities across all corporate learning and competence management systems, to support continuity of service for safety and business critical learning for Network Rail and the wider industry• Manage and maintain existing learning and corporate competence systems in order to achieve maximum efficiencies and high-quality user experiences.• Partnering with subject matter experts and key stakeholders to deliver learning solutions via the LMS• Support the delivery of companywide learning using the LMS• Resolve any identified issues arising from learning management platform, hardware, and content incompatibilities, or arising from changes to Network Rail hardware or software, in a timely manner.• Act as the LMS expert and be a passionate advocate of the learning platform• Support the planning, testing, communication, and smooth implementation of system upgrades.• Lead the development of the Systems Support Administrators and monitor performance against agreed targets. • Support the LMS supplier relationship• Support the Senior Training Portfolio Manager to deliver internal and external learning.

Collaborating with the People Development team to establish a continuous learning culture. This is achieved through developing and implementing a Digital Learning Strategy in conjunction with People Development Partners.• Design and implement the company’s Digital Learning Strategy• Design and develop innovative digital learning resources using a variety of tools and methods• Analyse user data and produce qualitative reports to ensure a personalised experience is attained for colleagues• Manage the Learning Management System and ensure full system capability is utilised• Work collaboratively with external suppliers and manage the relationship to ensure timely completion of projects• Offer strategic digital learning expertise, direction and influence on learning technology adoption, ensuring a constant evolution of the digital learning approach• Support the Development Partners in embracing and implementing digital learning to engage and inspire learners• Create engaging eLearning to dispel the ‘boring’ perceptions of end users• Engage with subject matter experts and key stakeholders to ensure learning objectives are metSkills/Experience:• A passion for keeping ahead of the curve in digital learning• Strong understanding of andragogy and blended learning• Experience of managing and maintaining a LMS• Thorough knowledge and application of Rapid Authoring Tools (e.g. Articulate Storyline)• Strong influencing and communication skills• Experience of working in a project environment• Excellent Stakeholder Management skills• Professional L&D qualificationProfessional Behaviours:• Self-motivated and able to work independently without supervision• Collaborative and flexible to support peers• Organised and efficient: able to prioritise according to business needs• Use initiative to solve problems• Driven to contribute towards business goals

Bedfordshire

• Providing education, training & employment support & guidance to service users, proficiently managing a case load of clients, & extending one-to-one & group support across Bedfordshire.• Fully assessing referred cases to determine project suitability, undertaking detailed person-centred assessments to identify individual ETE needs & adopting a holistic approach to ensure work-related & non-work-related needs can be accessed via mainstream providers.• Executing personal & group-based interventions to prepare new service users prior to joining the programme & extending support to ensure continued engagement before, during & after the project.• Evaluating client needs & making appropriate continuous care decisions, initiating referrals to external services, including treatment, mentor support, Jobcentre Plus, voluntary work & other community-based employment, training or educational opportunities.• Playing an integral role in the continuous design & delivery of comprehensive ETE programmes, focusing on the provision of individual & group activities, comprising motivational techniques, support, advice, guidance, soft skills & job search skills which enable improved access to employment opportunities.• Developing essential links & maintaining a network of contacts, forging collaborative partnerships with criminal justice, drug treatment, resettlement, employment, training & educational providers.• Acting as an anchor point between agencies & clients, explaining project objectives to agencies & service users; promoting choice & encouraging involvement in the decision making process. • Attending multi-agency meetings with partners & senior management, presenting project feedback & identifying areas where development & supervision would be beneficial.• Keeping contemporaneous client records & maintaining data for monitoring purposes, preparing reports & undertaking a variety of administrative tasks to fulfil project requirements.

Bedford

• Establishing a thriving Learn Direct centre, ranked second amongst 300 UK-wide centres for consistently delivering successful training programmes, exceeding annual KPIs and excelling in external audits.• Managed and developed 3 teams in 3 locations across the country – providing development and advice and guidance opportunities to tutors, assessors, administrators, team learners and senior management.• Project managed duel learning and development strategy – Managed the full training provider portfolio and managed the internal staff development strategy.• Providing an end to end service to clients, providing dedicated support and advice throughout the induction, assessment, learning plan and assessment process to attain certification• Design, deliver, commission and evaluate learning activity to meet the service need, mindful of the overarching organisational development objectives and strategies• Setting up, coordinating and delivering multiple programmes of learning, chairing standardisation meetings with City and Guilds, OCR and EdExcel assessors and verifiers to ensure all requirements are adhered to.• Pro-actively leading the teams to deliver outstanding service, continually monitoring performance levels against contractual service targets and initiating development strategies to maintain service levels.• Ensure that all appropriate L&D activities are discussed, developed, commissioned with internal and external management to meet local and national standards and needs.• Develop and sustain productive relationships with training providers, external/ private/voluntary and independent agencies, other Local Authorities and appropriate local and national training organisations to enhance knowledge and understanding and continually improve service provision.• Continually review the L&D service provision to ensure resources are being used effectively. Identify areas for improvement and agree appropriate implementation plans with the Senior Management

Cipd Level 5, Diploma In Human Resource Management

Digital Learning Strategy, Pass

This programme helps team leaders or managers to implement a digital learning strategy effectively in their organisation

Iag Level 3, Information, Advice Or Guidance Certificate

Level 4, Adult Numeracy Tutor

Itq Level 2, It Tutor

Bachelor Of Arts (Ba) Degree, Business And Marketing, 2:1