Michael Rizk Email & Phone Number

Contract

Delivering profitable and repeatable services to the businesses large customer base and to stringent Service Level Agreements. Managing a team of Engineers and Solution Architects along with the Service Operations Centre.

Sydney, Australia

Responsible for the management, delivery and improvement of Brennan's ITSM toolsets in support of the strategic direction of the business. Managing a blended team of Solution Architects and Business Analysts in support of rapidly changing business requirements. Responsible for the 24x7 support of all managed services endpoints spanning 120+ customers and 950+ servers.With strong analytical and technical skills to review emerging trends in infrastructure and application technologies, such as cloud computing, orchestration and automation, I have successfully delivered technology solutions which aligned with business requirements, increased efficiency and reduced operational costs.

Sydney, Australia

Supporting a portfolio of Brennan’s tier one managed service clients. This role includes day-to-day operational management to ensure achievement of Service Level Agreements, resolution of issues impacting individual and overall team performance and client satisfaction. Tasked with multiple projects to lead and improve the clients environment while leveraging and aligning technology solutions offered by Brennan IT. Managing the 24x7 delivery of services to an environment of 350+ users and a call centre with 100+ agents. Management of all core infrastructure and its support teams, including complex matrix management of third parties across the globe. Ongoing analysis and continual improvement to ensure adherence to compliance requirements, PCI-DSS, APRA, and SOX.- Maintain multi-million dollar portfolio of Brennan’s customers- Enterprise IT infrastructure management, including a variety of complex 24x7 critical systems- Project manage the migration of Active Directory users and resources into a global Active Directory model spanning multiple countries- Migration of Windows XP to Windows 7 for large end user environments- Development of various UAT test plans, marketing and training material- Implement solutions to streamline the deployment process and application delivery - Project managed large scale migrations of the physical infrastructure to a virtualised IaaS platform - Project managed implementation of the Citrix XenApp platforms- Project managed WAN migrations - Designed and implemented BCP and DR processes with ongoing management, recovery tests in line with audit and compliance requirements

Accountable for the delivery of all ICT services in support of a fast paced financial services start-up. Managing the support team's development and operation along with delivery of large scale projects including the transition from Virgin Money UK.

Managed Services Manager for Ethan Group, responsible for the business management of engineering personnel for the 24x7 operations centre, procedure analysis and SLA implementation and adherence. Responsible for scoping, development and implementation of Ethan Group Information Security Policy Review. Responsible for client and vendor relationship management including performance and operational outcomes. Management of all workflow, process mapping, productivity and monitoring performance measures for the engineering team. Responsible for comprehensive Project Management for large infrastructure projects such as, a multi-site WAN implementations, VOIP implementations and perimeter security devices.

Sydney, Australia

Provide senior engineering tasks including design and implementation of messaging systems, infrastructure, security assessments/implementations, content filtering solutions, consolidation of network infrastructure and migration of internal infrastructure to newer platforms. Responsible for pre-sales consultation, proposal quoting, ongoing service delivery and 3rd level escalation within the team.

Sydney, Australia

Contract role providing internal infrastructure support reporting to global infrastructure team.

Sydney, Australia

Led a team of engineers within the Professional Services Group, conducted career development, assessing training requirements and technical mentoring for engineers. Responsible for designing and implementing messaging systems, content filtering solutions, consolidation of network infrastructure and resources, storage solutions and migration of internal infrastructure including pre-sales consultation and proposal quoting.

Sydney, Australia

Working within a team responsible for Level 2 and 3 support for 1200+ users. SOE and application development and deployment, Administration of internal Novell 4.x, Windows NT and Lotus Notes 3.x / 4.x infrastructure

Sydney, Australia

Sole maintenance and internal support for 30 user Novell 4.x network, administration and troubleshooting of Windows 95 and Windows NT platforms

Sydney, Australia

Maintenance and internal support for Novell 3.12 network, administration and troubleshooting of Windows 95 and Windows NT platforms, support and training of AutoCAD R12, development of AutoCAD LSP programs, customisation of AutoCAD R12 for Australasia