Michael Rizk Email & Phone Number

Contract

Delivering profitable and repeatable services to the businesses large customer base and to stringent Service Level Agreements. Managing a team of Engineers and Solution Architects along with the Service Operations Centre.

Sydney, Australia

Responsible for the management, delivery and improvement of Brennan's ITSM toolsets in support of the strategic direction of the business. Managing a blended team of Solution Architects and Business Analysts in support of rapidly changing business requirements. Responsible for the 24x7 support of all managed services endpoints spanning 120+ customers and.

Sydney, Australia

Supporting a portfolio of Brennan’s tier one managed service clients. This role includes day-to-day operational management to ensure achievement of Service Level Agreements, resolution of issues impacting individual and overall team performance and client satisfaction. Tasked with multiple projects to lead and improve the clients environment while.

Accountable for the delivery of all ICT services in support of a fast paced financial services start-up. Managing the support team's development and operation along with delivery of large scale projects including the transition from Virgin Money UK.

Managed Services Manager for Ethan Group, responsible for the business management of engineering personnel for the 24x7 operations centre, procedure analysis and SLA implementation and adherence. Responsible for scoping, development and implementation of Ethan Group Information Security Policy Review. Responsible for client and vendor relationship.

Sydney, Australia

Provide senior engineering tasks including design and implementation of messaging systems, infrastructure, security assessments/implementations, content filtering solutions, consolidation of network infrastructure and migration of internal infrastructure to newer platforms. Responsible for pre-sales consultation, proposal quoting, ongoing service delivery.

Sydney, Australia

Contract role providing internal infrastructure support reporting to global infrastructure team.

Sydney, Australia

Led a team of engineers within the Professional Services Group, conducted career development, assessing training requirements and technical mentoring for engineers. Responsible for designing and implementing messaging systems, content filtering solutions, consolidation of network infrastructure and resources, storage solutions and migration of internal.

Sydney, Australia

Working within a team responsible for Level 2 and 3 support for 1200+ users. SOE and application development and deployment, Administration of internal Novell 4.x, Windows NT and Lotus Notes 3.x / 4.x infrastructure

Sydney, Australia

Sole maintenance and internal support for 30 user Novell 4.x network, administration and troubleshooting of Windows 95 and Windows NT platforms

Sydney, Australia

Maintenance and internal support for Novell 3.12 network, administration and troubleshooting of Windows 95 and Windows NT platforms, support and training of AutoCAD R12, development of AutoCAD LSP programs, customisation of AutoCAD R12 for Australasia