Rob Rousseau Email & Phone Number

Chapel Hill, Nc, Us

Thousand Oaks, Ca, Us

Working in Operations Digital Technology and Innovation team (Ops DTI) supporting brand new commercial manufacturing site with a focus on Laboratory, Benchtop and manufacturing capabilities. Main responsibility in supporting applications, design and solution deployment working with partners in Quality, Manufacturing and Engineering while adhering to Amgen standards, policies and procedures.

Reston, Va, Us

Supporting software engineering teams through specialization in deployment process, tools and automation (including CI/CD) through the following products: Amazon Web Services (AWS), Jenkins, Terraform, Git, Bitbucket, PowerBI, Atlassian Confluence & Jira.

Fuquay Varina, Nc, Us

Assisting customers in initial preparation and initiation phases. Providing overall recommendations for hardware, software and network configuration. Advising on expansion and upgrade plans as needed.Including:• Working with project team to understand and help to define project technical requirements• Communicate system architecture and OSG & JDA / Blue Yonder policies for architectural designs ensuring product compatibility• Communicate solution and database interaction as it relates to the system architecture specific to the projects needs• Diagnosing business and technical expectations on a project• Collaborating with project technical team focused on achieving project deliverable dates• Providing guidance to JDA / Blue Yonder Support Services in responding to base technical issues• Assessing project performance, communicating appropriately to Technical Manager and Project Manager• Providing product expertise to address technical issues at customer site• Converting customer business requirements into conceptual and functional modelsfrom an architectural perspective• Providing customer direction during implementation as it pertains to the portfolio/product performance, support, and maintenance• Supporting, as appropriate, solution integration points

Cary, Nc, Us

Professional Services GroupSpecializing in EDI (ANSI X12 V4010) systems integration supporting MercuryGate customers and over 1000 transportation carriers. Investigating and troubleshooting EDI (204, 990, 214, 210, 997) testing to enable high speed automation with TMS. Integrating web services (XML) with 3rd Party vendors and logistics (3PL) such as Macropoint, FourKites, Project44, DAT Loadboard, Internet Truckstop (ITS) and others.

Durham, Nc, Us

Systems and Cloud DevOps support with experience in the following:- Ubuntu and Debian based Linux distributions- Windows Server products and Active Directory- Amazon Web Services (specifically EC2, S3, ELB, SQS, DynamoDB, CloudFormation)- Google Apps- VMWare ESXi & Xen- Nexenta storage solutions- Apache Web Server, MySQL, PostgreSQL, Python- Mercurial, Git, Bitbucket- Jenkins- JIRA, Confluence- New Relic application and system monitoring

Cary, Nc, Us

Contractor at SAS working on process definitions following recommended ITIL practice. Including the following:- Assisting assigned Enterprise Accounts that have transitioned to the Managed Services team.- Working hands on with customer technical resources to mitigate and debug hosting issues.- Collaborating on technical issues with SAS Managed Services team to drive issue resolution and escalation including root cause analysis and corrective action using JIRA.- Providing detailed reporting and reviews of service disruptions, metrics and SLA adherence using JIRA.- Serving as champion and advocate for the customer within SAS.- Functioning as a front-line Managed Services technical resource for 'best practices' and preventative maintenance. - Writing design specifications, change request documents and metrics in Confluence.- Leading internal initiatives as designated.

Armonk, New York, Ny, Us

Team Lead for Level 2 & Value Add Products application support teams. Tracked projects, security and audit issues related to supported roster of products. Coordinated work with account and customer management for prioritizing change and incident tasks across a multi-tiered global enterprise environment. Supported Connect:Direct and Tumbleweed SecureTransport file transfer solutions for financial institutions. Assisted with defect reporting and maintenance releases via CIRATS (Compliance, Issue, Risk and APAR (Authorized Program Analysis Report) Tracking System). Compiled RCA for product issues on incidents via SCCD/Maximo. Served as customer advocate and escalation lead for high-pressure customer issues and IBM teams.• Manager’s Choice Award “for your ongoing teaming and work ethic” November 2014• Manager’s Choice Award “for your support to our entire team for Employee Charitable Contribution Campaign” November 2014, 2nd line manager• Eminence & Excellence Award “For leadership & responsiveness to a company audit and due diligence towards that effort.” June 2014• Eminence & Excellence Award “Rob is an extraordinary employee. This year he has taken on the team lead responsibilities for Viewpointe, which is a very difficult and active account. Rob been a great value and perfect fit for Viewpointe. His dedication to the job assignment is remarkable. Rob goes above and beyond his given job duties and out of his way to assist and/or correct processes where needed. This dedication and attention to detail is very apparent to both his peers and management alike. He is a true value-add towards the Viewpointe account and I'm sure will work diligently on this very high profile account.” June 2011

Armonk, New York, Ny, Us

Middleware Administrator for highly customized version of Tumbleweed SecureTransport product.

Armonk, New York, Ny, Us

Middleware Administrator for Phase-Forward Inform application (4.1/4.5/4.6) for experimental FDA controlled drug trials. Wrote and maintained scripts for functionality of file transfer of data across environment hosting 200+ IVRS and IWRS drug trials. Developed knowledge of installation and configuration of Cognos 8 in conjunction with Inform for reporting. Updated FDA regulatory compliance approved IQ/OQ documents according to GxP requirements. Performed IQ/OQ middleware installations.

Armonk, New York, Ny, Us

Web Administrator for internal and external web servers.

Armonk, New York, Ny, Us

Team Lead for Middleware application teams in addition to supporting Tumbleweed SecureTransport and Microsoft IIS during critical transition project to IBM.• Bravo Award “Rob’s main responsibility is with Schering-Plough. He also works on several other accounts (PMUSA/Altria, Wells Fargo, InfoPrint). He is one of the Tumbleweed experts on the team. He is also the most knowledgeable of IIS on the team. Lately he has taken on the responsibility of doing due diligence of BCBSMA for IIS and Tumbleweed. He has mentored many of the new employees coming on board for that account. He supports all of the Schering-Plough middleware (Phase-Forward Inform administration, Cyclone/scripts/IVRS admin). He is on three different on-call rotations and is always willing and ready to take on more work.” September 2010

Armonk, New York, Ny, Us

Middleware Administrator for High Throughput Computing (HTC) HTCondor application on a Red Hat Linux cluster to calculate actuarial risk calculations on insurance policies.

Armonk, New York, Ny, Us

Web Administrator for centralized environment for client.

Armonk, New York, Ny, Us

Webmaster for company internet and extranet web servers.• Bravo Award “To attain a 10 in customer satisfaction while growing the Webserver environment 30% is a significant accomplishment.”

Cincinnati, Oh, Us

Designed, implemented and published web sites using Visual Interdev, HTML, Javascript, ASP and SQL.Administered Electronic Document Management system (EFS, RetrievalWare & Documentum)Administered a VAX/VMS mainframe cluster consisting of a DEC 6610, 4500, 4100 and a 3180 for several scientific (chemistry & biology) applications under EPA regulatory compliance and GLP/GxP.