⭐️ Ryan Romero

⭐️ Ryan Romero Email and Phone Number

Business & Technology Expert | Passionate About Technology and Elevating Businesses Beyond Their Limits | Change Leader and Innovator @ ONE (Open Network Exchange)
⭐️ Ryan Romero's Location
Scottsdale, Arizona, United States, United States
⭐️ Ryan Romero's Contact Details
About ⭐️ Ryan Romero

Starting in 1997, in the business process outsourcing (BPO) space, I’ve led several middle market sales, customer care & technical support organizations through various merger and acquisition exits. If you're looking for someone to maintain what you've built. That's not who I am. I’m the guy you’re looking for when you know you need help- but you don’t know where to look or what to do. If you’re looking to build a company or take one to the next level- I’d love to help if even just to share my network! Chief process improvement strategist specializing in sales & marketing operations & engineering including product & program management/strategy utilizing advanced contact center technologies including artificial intelligence, work-at-home, augmented reality, robotic process automation & virtual technology services. Six Sigma Lean (Green Belt), BPO & outsourcing. Call center consulting, IT consulting, and contact center process improvement, my work often entails functioning as a statistician, technologist, product strategist, and sales engineer.My industry experience spans technology, media & telecom (TMT), across B2B, direct response B2C, P&C, and life insurance, FinTech, travel & hospitality, commercial lending & underwriting, high-tech including AI, AR and VR technologies, gaming, WFM, workforce optimization, lifestyle, consumer electronics, energy, healthcare, start-ups, SaaS, DaaS, IoT ITaaS, IToT & CaaS industriesIn my view, the successes I’ve had are due in part, to being a change leader rather than a maintainer. And I believe making changes requires being acutely aware of team cohesion & dynamics, executive strategy, and interpersonal relations.

⭐️ Ryan Romero's Current Company Details
ONE (Open Network Exchange)

One (Open Network Exchange)

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Business & Technology Expert | Passionate About Technology and Elevating Businesses Beyond Their Limits | Change Leader and Innovator
⭐️ Ryan Romero Work Experience Details
  • One (Open Network Exchange)
    Svp, Global Technology Strategy & Innovation
    One (Open Network Exchange) Dec 2021 - Present
    Scottsdale, Arizona, Us
    ONE (Open Network Exchange) provides custom business solutions for the travel and hospitality industry. ONE is a full-service solution provider offering its B2B Partners customized software solutions, tech-enabled sales and marketing products/programs, an online marketplace, product sourcing and global contact center servicing. ONE services all facets of the travel and hospitality industry, offering innovative products and tech-based solutions to cruise lines, hotels, resorts, and other travel and leisure suppliers globally.
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  • Christ'S Church Of The Valley
    Safety & Security Leader
    Christ'S Church Of The Valley Oct 2023 - Present
    Peoria, Az, Us
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  • Business Finance Consultants
    Senior Business Advisor- Call Centers, Outsourcing, Bpo & Finance
    Business Finance Consultants Sep 2016 - Present
    A boutique business transformation consulting agency specializing in strategic performance improvement, commercial loan brokerage, risk assessing, sales & marketing architecture, financial analysis & modeling as well as strategic planning. Focusing on industry best practices to leverage & benchmark elevate performance metrics. Results specialist that delivers services & solutions that measurably define value, profit, and resultsSTRATEGIC PLANNINGLooking to develop your business but not sure where to turn? Need help planning or executing your next project? Let us guide you with strategic planning services. Any organization can develop with small incremental changes, but building for the future in today’s rapidly evolving business environment means taking bold chances and making insightful decisions. Sometimes you just need an outsider looking in for a different perspective. CONSULTINGBusiness Finance Consultants is your address for business development through Consulting. We examine what organizations are doing to stay relevant and competitive in this fast-paced world, and which ones are doing it best. COMMERCIAL LENDINGBusiness Finance Consultants will help you determine which financial product is the proper solution for your company's long term financial success. Once we've evaluated your options, we will package the transaction in accordance with the lender's requirements. We know what banks look for!
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  • Nice Cxone
    Global Business & Technology Transformation Leader
    Nice Cxone Jun 2018 - Jan 2022
    Hoboken, New Jersey, Us
    Leading the delivery of world class consulting/advisory services that support business development & demand generation. Focusing on new revenue growth and renewal of existing consulting engagements.Specialties include WFM (workforce management), WFO (workforce optimization), work at home virtualization, employee engagement, business process outsourcing, contact centers, performance improvement, change management, quality management & advanced technologies including: augmented reality, artificial intelligence, robotics automation and virtual reality.
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  • Granada Corporation
    Chief Executive Officer
    Granada Corporation Feb 2015 - Sep 2016
    Reported to the Chairman of the Board/Founder. Responsible for company culture, growth strategies, employee development, client partnerships, labor planning, and information technology strategy. Served as primary conduit to the Board of Directors. Responsible for new business development, client partnerships and the company’s overall strategic service delivery model. Grew company by 363% in the first six months. GM dollars increased more than 230% with margins from 21% to 43% and G&A reduced more than 200%.Brought EBITDA from (-15.24%) to 7.85% in the first year by cutting operating expenses; specifically reducing G&A by hiring smarter, cross-utilizing resources and consolidation in our support department operations. Grew company from 31 employees on my start date to more than 350 at the end of the same year by signing three new clients in six months & parting ways with legacy clients that represented less than 20 FTEs combined. By the following year- 450+ employees globally. Opened & relocated a new state-of-the-art corporate office in Scottsdale Arizona that was more than double the size and 20% less expensive than our Mexico real estate. Implemented company-wide benefits structure for 300 employees in the midst of the Affordable Care Act.
  • Teleperformance
    Vp, Global Cs & Account Management
    Teleperformance Feb 2013 - Feb 2015
    Paris, Île-De-France, Fr
    Manage all aspects of client relationship for a $250MM portfolio of clients across 5 domestic /3 offshore sites with 3,000+ FTEs and growing. Serve as primary point-of-contact between business development and service delivery teams to standardize operational excellence and drive further account penetration.• Accountable for $550MM P&L; manage 6 direct-report directors and 5,500 indirect reports at peak.• Increased GM 16% by redesigning pay-for-performance pricing model which lowered hourly rates and increased PFP payouts. Overall result- higher performance & client satisfaction and higher margins. • Marquee clients include Google, Comcast, Nintendo, Yahoo, DirecTV, and Apple. • Redesigned scoring, servicing, and reporting KPIs, improving C-Sat from 68% to 88%, FCRR from 60% to 73%, and NPS from 44% to 55%.• Increased Google business from 500 FTEs to 1,000 FTEs in 60 days by accurately forecasting and defining call metrics to drive better efficiencies.
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  • Fusion Contact Centers
    Evp, Contact Center Operations
    Fusion Contact Centers Jun 2009 - Jan 2013
    Reported to the CEO. Launched and ramped 2 new contact center sites from site selection to build out. Managed 4-site contact center organization providing telesales, customer care, and tech support to various verticals including technology, telecom, gaming, and financial services industries (1,000 FTEs). Responsible for revenue generation, operations, account management, HR, IT, QA, staffing, training, and WFM.• $35MM P&L; managed 12 direct reports and 600 indirect reports. • Retained 100% of customer base during tenure, outperforming competition. • Added marketing channels to existing clients, increasing gross operating revenue by 9%.• Created new pricing model, improving gross profit margins from 30% to 43%.• Penetrated new market, opening new 40,000 SF contact center in Reno, Nevada within 4 months (from site selection to first production contact).• Managed the redesign and remodel of a 400-seat contact center, including lease negotiations. • Served as Interim VP of IT, managing Network Ops, Software Development, Telephony Hardware, and Systems Administration. • Tracked and analyzed all sales-related activities and customer growth trends, implementing metrics-driven best practices, reducing annual labor costs by $1MM (20%). • Implemented new Avaya PBX from contract negotiation to installation. • Redesigned client metric goals, including NPS and CSA, increasing customer base and revenue by 12%.• Responsible for records management and departmental performance data.
  • Fusion Contact Centers
    Evp-Sales & Marketing
    Fusion Contact Centers Jun 2009 - Jan 2013
    Reported to the CEO. Responsible for B2B/B2C sales and marketing, operations, and information technology. Managed all aspects of 3 inbound, outbound, and blended call centers (400 total seats) including staffing, training, operations, sales ops, client services, HR, IT, and facilities. Responsible for 30% annual growth year-over-year. • $18MM P&L responsibility and $8MM budget responsibility; managed 5 direct and 425 indirect reports. • Retained $4MM in new logos in first 2 years. • Marquee clients included Guthy Renker, Zynga Game Network (publicly traded), Murad, Inc., Trusted ID, and 8X8 (publicly traded).• Increased revenues from $7.5MM to $18MM in 8 months, delivering company’s most profitable year in its entire 12-year history.• Closed first 2 deals in 30 days and exceeded $2MM annual quota within first 60 days.• Deal sizes ranged from $500K to $12MM.• Restructured client agreements, increasing billable hourly revenue by 15%. • Redesigned website with backlinks, search engine optimization, and comprehensive analytics platforms. • Served as company spokesman to the media, government agencies, and other various agencies. • Within 6 months of start date, closed $15MM new logo online gaming vertical.• Ramped 300-FTE customer care/tech support group, supporting Facebook and Zynga Game Network. • Brand management initiatives included web marketing and accelerated public relations.
  • O'Currance Teleservices, Inc.
    National Sales Executive
    O'Currance Teleservices, Inc. Jan 2005 - Jun 2008
    Draper, Ut, Us
    Reported directly to the CEO. Responsible for portfolio revenue generation, including inbound, outbound, customer service, sales, tier-one/tier-two technical support, chat, email and bilingual telemarketing services.• Marquee clients included John Cummuta, Guthy Renker, Magic Bullet, Jarden Consumer Products, Hunter Fan Company, Infinite Mind, and Trump University. • Personally closed $11MM in revenue in 2 ½ years. • Grew total revenues from $17MM to $25MM.• Deal sizes ranged from $500K to $4MM. • Grew revenue from embedded/existing accounts by ~$3MM; grew new logos revenue by $8MM. • Led account management team of six professionals. • Represented company vision, technology, operations, and leadership at all direct-response trade shows
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  • Teleperformance
    Sr. Operations Director
    Teleperformance Mar 1998 - Jul 2004
    Paris, Île-De-France, Fr
    Reported directly to the President. Responsible for operations and revenue generation of multiple clients across five sites, domestic and offshore. Staffed, trained, and launched campaigns for Fortune 500 companies at offshore locations. • P&L responsibility for $150MM revenue generation; managed 6 direct-report senior managers and 2,000 indirect reports at peak.• Marquee clients included Sprint, Nextel, Providian Financial, Dell, and Citi Bank.• Extensive international experience (Argentina, India, Mexico, and the Philippines).• Reengineered hiring structure, implementing Predictive Index Management System and creating occupancy controls, increasing productivity by 130%. • Improved CSAT scores, driving additional $40MM in revenue from Sprint. • Drove sales conversion rates from 8% to 17% in 12 months; grew agent base from 40 to 350+ and launched new line of business (Sprint Long Distance), generating additional $4MM revenue.• Managed all domestic and international new client integrations including launch, logistics, finance, technology, client management, QA and client expectations, collaborating with multiple departments. • Hired as sales agent; rapidly promoted (in thirty days) by outperforming over 50 other sales agents and driving more than 75% of total floor sales. • Developed detailed reporting structure to identify call arrival patterns, improving call-handling.• Recognized as Employee of the Month, March 2000.
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⭐️ Ryan Romero Education Details

  • Salt Lake Community College
    Salt Lake Community College
    Business Management

Frequently Asked Questions about ⭐️ Ryan Romero

What company does ⭐️ Ryan Romero work for?

⭐️ Ryan Romero works for One (Open Network Exchange)

What is ⭐️ Ryan Romero's role at the current company?

⭐️ Ryan Romero's current role is Business & Technology Expert | Passionate About Technology and Elevating Businesses Beyond Their Limits | Change Leader and Innovator.

What is ⭐️ Ryan Romero's email address?

⭐️ Ryan Romero's email address is ry****@****ion.com

What is ⭐️ Ryan Romero's direct phone number?

⭐️ Ryan Romero's direct phone number is +180596*****

What schools did ⭐️ Ryan Romero attend?

⭐️ Ryan Romero attended Salt Lake Community College.

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