Dynamics 365 Technical Manager
Current- Led the architecture design for scalable and performance-optimized Dynamics 365 solutions.- Provided technical guidance and leadership to development teams for best practices in coding and customizations.- Managed the implementation and upgrade of Dynamics 365 systems, ensuring project milestones were met.- Successfully implemented key integrations between Dynamics 365 and external systems, improving data flow and reporting capabilities.- Managed Dynamics 365 environments using Lifecycle Services (LCS), handling upgrades and patches with zero downtime.- Designed and implemented a custom security framework with over 1200 roles, ensuring proper access control and compliance.- Automated manual processes using Power Automate, leading to a 25% increase in overall productivity.- Developed Power BI dashboards for real-time monitoring, enabling data-driven decision-making across departments.- Managed and mentored a technical team, consistently delivering projects on time while improving team skills and performance.