My responsibilities include Management of the Client's tasks for the respective community sites by coordinating with the client and the development team, share the KM recommendations, focus on collaborations and generating the Metrics on the the community performances. The goal was to give suitable consultation that ensured the respective community of practice got showcased well

Role at previous Employer: 4.6 years in eClerx Servives Ltd. as a Senior Analyst in projects run over content management system (Moss CMS Developer)• Manage & Monitor - In a team of 42 members, have been managing a cluster of 5 as a cluster lead. Primary responsibility associated to it is monitoring quality & velocity per head w.r.t. ongoing tasks/ projects. It also involved work allocation, quality tracking and SLA tracking for each member.• Attending Client Calls/ recommending suggestions/ sharing status reports. • Process improvement activities by figuring out the challenges/ sharing suggestions & feedbacks/ defining new set of processes• Conducting cross cluster trainings • Regular content management being, a CMS developer• Generating process improvement ideas and recommendations• Ensuring team involvement by sharing/ listening to the ideas & other regular activities of the team. Presenting the same to senior management with pros & cons of each.• Initiatives in terms of multiple platform learning amongst team to enhance knowledge and skill sharing. It later helped management to bifurcate our larger team (of 42 members) based on requirements & work interest improvising the system.• Urgent deliverable tracking - Have ensured to clear the queue of urgent deliverables on priority• Daily Reporting- Generation of daily reports on request status/ weekly reports on major projects. Apart from it tracking internal quantity vs. quality/ SLA reports. Maintaining weekly decks.• Training- Conducting cross cluster training, taking translations training for the new joiners. This initiative added a much required detail of skill set of each member & enhanced cross utilization.• High visibility projects- Monitoring/ working on high visibility projects with distinct clusters to ensure successful hard launches on time.• Maxamine/ Testing- Manual testing/ auditing Web pages to capture/ fix broken links/images on live site. Have received a SPOT reward due to