Jordan Ryan Email & Phone Number

Springfield, Missouri, United States

Leadership & Mentorship: Lead the Development Services Department, comprised of Project Managers, Development Coordinators, and Permit Technicians, to drive commercial client project management at all levels, including project feasibility research, due diligence, plan review submittals, and permitting, ensuring integration with firm-wide goals and resulting in an average permitting turnaround of 60 days.Operations Management: In true start-up fashion, develop and implement policies, procedures, role descriptions, and KPIs alongside the C-Suite to ensure alignment with firm values, resulting in a unique, collaborative Design-Project Management structure that delivers exceptional results on time and within budget. Also established the creation and maintenance of the Employee Handbook to align with firm vision and values. Client & Stakeholder Engagement: Act as a key liaison to establish and maintain client relationships, coordinating resources to deliver exceptional results on project timelines and quality standards. Not only brought on a foundational developer client, but increased that developer's business by onboarding additional LLCs. Act as the standard-bearer for Development Services/Project Management, serving in that role for several high-profile corporate clients in the Retail, Restaurant, Non-profit, and Financial Industries. Onboarding Committee: Research, direct, and implement a robust onboarding process with key stakeholders across multiple departments, ensuring foundational ties to firm culture and creating genuine touchpoints that result in lasting first impressions which are truly representative of the firm culture. Created a digital training/onboarding platform to drive collaborative learning and productivity.Mentorship: Take a coaching-mentorship approach to leadership, enrolling in leadership development programs whenever possible and bringing those key points and curricula back to firm management to grow and develop future leaders.

Ozark, Missouri, United States

Project Coordinator responsible for investigative AHJ research and securing permits on behalf of the firm's design project clients as needed. Ensure all project records, communications, permits, etc. are retained and organized according to firm's standards. Establish positive relationships with building departments of various jurisdictions to both facilitate current projects and expedite future projects. Responsible for weekly reporting efforts on behalf of the permit team.Interface with clients as needed to provide progress reports and up-to-date project tracking. Maintain timelines for critical path items, ensuring cross-functional team communication when approaching target dates in order to remain on task.

Springfield, Missouri Area

Responsible for the overall success, sales growth, and profitability of the entire Salon Service Group store network. Work closely alongside the Director of Stores as a team to identify and execute ways to elevate our processes, strengthen our sales, streamline communication, and exceed expectations.Direct and facilitate all efforts surrounding store development from pre-lease and pre-construction phases through opening day, ensuring a well-defined strategic plan is implemented in each market. This includes site selection, lease negotiation, construction, store design, merchandising, promotional displays, and the day-to-day property management of existing stores as well. Create and develop standardized operational guides for training purposes, maintaining updates on a regular basis and identifying opportunities for improvement and documentation. Manage teams of contractors, landlords, vendors, municipalities, and store staff for the timely execution of store projects. Perform site visits as needed to manage proper execution of projects.Create and drive the design and appearance standards of our brick-and-mortar locations. This includes the creation and implementation of operational tools to uphold consistent standards which best represent our distributorship across a 50-store network.Lead and manage the Store Operations team to drive excellent standards of operation, communication, execution, logistics, and analytics.Implement and manage annual store budgets, evaluating P&L statements to ensure profitability and expenditure control. Establish & analyze strategic marketing plans for stores alongside Marketing Dept. utilizing social media, e-blasts, Google Ads, Google Keywords, geofencing, mailers, and targeted-market blitzing. Represent the Store Directors in inter-departmental discussions regarding company-wide initiatives, partnering Home Office departments with Stores to create a global perspective of the impact upon the company as a whole.

Springfield, Missouri, United States

Responsible for the overall appearance and merchandising standards of the store network. Create a standardized operations manual known as the Service & Systems Guide for store operations, maintained through regular systematic updates and on an as-needed basis. Establish brand standards for merchandising and marketing, enforcing those standards through regular communication, streamlined processes, and training focuses. Create and maintain planograms for each brand, ensuring updates alongside new product releases. Create and maintain 2D floorplans for each location, with strategic brand and fixture placement to maximize traffic flow and shoppability. Develop a POS marketing approach which functions for a B2B sales environment, implementing processes to manage the upkeep of pricing and marketing and streamline the request process. Initiate the bi-monthly creation of promotional marketing and streamline the process through third-party printing and packaging. Work as the Home Office liaison for manufacturer/brand representatives in order to implement branded marketing and merchandising approaches which maximize promotional areas. Develop spiffs and incentives alongside the Store Director team and manufacturer reps to drive sales. Train and develop store leadership through customized and targeted content, encouraging salesmanship, cosmetology-student relationships, and operational excellence. Manage the maintenance of all leased premises, including HVAC contracts, insurance coverage, electrical, plumbing, plate glass, doors, and security systems where applicable, responding in a timely manner to all requests and exercising an ability to prioritize urgent needs.

Managed the implementation of a new software suite, JDA, along with the weekly workload for a team of three Floor Planning Analysts in maintaining correct planogram assortments and floor plans for 4400 stores.Responsible for planogram assortments and adjacencies for new, relocated, renovated, & remerchandised stores, using both an internal Java database and JDA Floor Planning software with IKB database.Responsible for the updating of AutoCAD floor plans regularly, ensuring all planogram changes are accurately reflected on the store layout.

Springfield, Missouri Area

Began employment within the Store Design department as a Corporate Assistant III, responsible for printing all signage, labels, and planogram diagrams to ship to new, relocated, renovated, and reset stores, as well as acquisitions. As turnover created need in the department, I began to take on additional roles and responsibilities, which led to a promotion to New Store Specialist as part of the newly created JDA "Floor Planning" team within the Store Design department.

Buffalo/Niagara, New York Area

Worked as a Human Resources Assistant for unyts non-profit organ, eye, tissue, blood and bone donation organization. Fully trained in ADP HRIS system and assisted in all aspects of HR, but especially in new employee orientation and employee recruitment records/reference checks.

Employee management, customer service/Drive Sales management, merchandising displays, recruitment and training, payroll management via ADP.

Drive Sales lead, employee management/coaching, opening/closing responsibilities, payroll management, bank deposits, credit application specialist, and stocking supervisor.

Bachelor’S Degree, English: Creative Writing, Graduate

Activities and Societies: Student Community Action Team: member & elected recruiter, Sigma Tau Delta: International English Honor.

Education record

Activities and Societies: Improv Club, Resident Floor President, Intramural volleyball