• Develop and implement innovative strategies to support businesses and RMHC NNSW, resulting in increased impact, ROI, and long-term sustainability of partnerships.• Conducted thorough research to identify new potential opportunities for the charity, contributing to the expansion of the organisation's reach and brand awareness.• Actively engage in networking opportunities, sharing knowledge and promoting the message of RMHC NNSW.• Effectively manage multiple projects, competing priorities, and relationships concurrently.• Strategic planning and alignment with local, national and global goals• Conducting data analysis through Salesforce along with relationship management to enhance the knowledge of the families experience in our programs, and to analyse and develop new partnering opportunities for the charity.• Event Management and engagement• Coming together with the team to create grant applications to support the strategic goals and direction of the charity. • Source, initiate, and engage with complex stakeholder management, fostering meaningful connections between businesses and the charitable cause.• Working with over 400 volunteers who work in our programs, family rooms and events. • Lead in initiating, driving, and renewing partnerships, guiding clients on a collaborative journey through telling our story.• Manage brand guidelines and awareness, implementing risk mitigation strategies to protect the Charities reputation.• Align business requirements with RMHC, overseeing change management throughout the course of the relationship.• Successfully create and manage yearly budgets, ensuring financial accountability and strategic allocation of resources.• Exceeded KPIs both financially and in terms of brand awareness, receiving positive feedback from stakeholders and contributing to the overall success of the organisation.

• Managing 26 staff across 22 sites in 12 Employment Service Areas, to deliver the Disability Employment Contract to the local community through support, referrals, capacity building and training.• Develop and execute strategic planning business plans and performance improvement activities to align with the business core goals.• Establish and develop long term business partnerships with external stakeholders’ to enhance service delivery for participants.• Manage regional performance using management information systems, monitor performance outcome targets, quality control, internal systems and processes, and service effectiveness.• Keep up to date with local labour market plans and to align regional business goals and strategic plans.• Work with local councils, training organisations and employers to develop solutions to employment shortages and skill gaps in local labour market to deliver employment solutions within local communities. • Undertake proactive networking and collaboration with all stakeholders’ groups, both internal and external, in order to expand service delivery opportunities for the services. • Implementation, execution and ongoing management of change throughout the region. • Maintaining up to date knowledge of local labour market and developing and implementing strategies and opportunities for growth and development for both employees and employers.• Focus on efficient delivery of the Australian Government Disability Deed, Contract and Guidelines. • Identify potential local risks, and/or opportunities for the service and anticipate the impact of social, political and financial dynamics on the business. • Develop and maintain a high level of compliance and record keeping to meet Australian Government multi-level standards. • Respond to staff and customer feedback and undertake required action in line with operational requirements and best practice, policies, guidelines and procedures.

Oversee the functioning of a multi-site hub to ensure the effectiveness of service to both clients and employers;• Develop and execute an employer engagement strategy for the local area to achieve set sales performance targets and objectives. • Undertake proactive networking and collaboration with all stakeholders groups, both internal and external, in order to expand service delivery opportunities for the services • Undertake business strategic planning and performance improvement activities • Maintaining up to date knowledge of local labour market and developing and implementing strategies and opportunities for growth and development for both employees and employers.• Develop strong working relationships with Centrelink and the Department of Jobs and Small Business. • Oversee the functioning of a multi-site hub to ensure the effectiveness of service to both clients and employers.• Focus on efficient delivery of the Australian Government Job Active Deed, contract and Guidelines. • Identify potential local risks, and/or opportunities for the service and anticipate the impact of social, political and financial dynamics on the business. • Conduct performance and resource allocation evaluations and provide coaching as required. • Develop and maintain a high level of compliance and record keeping to meet Australian Government multi-level standards. • Through coaching and mentoring staff, Identify staff training and development needs for continuous improvement. • Respond to staff and customer feedback and undertake required action in line with operational requirements and best practice, policies, guidelines and procedures. • Undertake recruitment and selection of staff as necessary in line with policy, guidelines or procedures. • Financial Management and Administration

Working around the NSW Sydney North, Central Coast, Hunter, North Coast and QLD areas to deliver the Lowes leading family brand to JobActive sites. Working with Lowes as they have done for over 20 years to continue to support the unemployed people of Australia into employment. • Execute business development and account management strategies for the territory (Northern Sydney to the QLD border.) • Develop and execute an engagement strategy for the territory to achieve set sales performance targets and objectives. • Undertake proactive networking and collaboration with all Department of Jobs contract groups• Managing existing provider accounts and developing new accounts and relationships• Responsible for customer service satisfaction and ongoing servicing• Responsible for managing and growing sales and gross profit in the territory• Product presentations and training of all customers in the web based application• Undertake business strategic planning and performance improvement activities • Identify potential sales and service opportunities and risks in the territory• Financial Management and Administration

• Develop and execute an employer engagement strategy for the local area to achieve set sales performance targets and objectives. • Undertake proactive networking and collaboration with all stakeholders groups, both internal and external, in order to expand service delivery opportunities for the services • Undertake business strategic planning and performance improvement activities • Develop strong working relationships with Centrelink and the Department of Employment. • Oversee the functioning of a regional multi-site hub to ensure the effectiveness of service to both clients and employers• Management/oversite of 15+ staff across ECs, PPS, WfD and Bus. Development• Focus on efficient delivery of the Australian Government Job Active Deed, contract and Guidelines. • Identify potential local risks, and/or opportunities for the service and anticipate the impact of social, political and financial dynamics on the business. • Conduct performance and resource allocation evaluations and provide coaching as required. • Develop and maintain a high level of compliance and record keeping to meet Australian Government multi-level standards. • Through coaching and mentoring staff, Identify staff training and development needs for continuous improvement. • Respond to staff feedback and undertake required action in line with operational requirements and best practice, policies, guidelines and procedures. • Undertake recruitment and selection of staff as necessary in line with policy, guidelines or procedures. • Financial Management and Administration

• Ensure efficient delivery of the Australian Government Job Services Australia Deed, contract and guidelines;• Provide client support through vocational and non-vocational activities;• Relationship management with key stakeholders such as Customers, employers and registered training organisations;• Overseeing the daily stakeholder management and compliance;• Through coaching and mentoring staff, Identify staff training and development needs for continuous improvement;• Leading, motivating and managing performance of the team;• Implementing, owning and maintaining a high level of W,H &S for the business, customers and stakeholders; Reporting monthly and quarterly financial forecasts and results to ensure a high level performance was maintained ;• Develop and maintain a high level of compliance and record keeping to meet Australian Government multi-level standards.

• Marketing; advertising Online, newspaper, promotions, letterbox drops etc;• Website development and maintenance;• Interviewing, hiring, and maintaining all employees’;• Performance reviews built around a culture of accountability and performance;• Facilities, customer and materials management;• Implementing and maintaining a high level of W, H &S for the business and stakeholders;• Managing any customer feedback, based on operational circumstances to deliver positive customer outcomes;• General Office duties, including quoting, and invoicing

At Clicks I.T Recruitment I was employed as the lead Account Manager for the Government Contracting Team. I looked after more than 15 Departments and was able to build and maintain an excellent relationship with all of the individual clients within those departments. Whilst working on this account I have been able to maintain consistent 40-50 contractors. The highlight of this position for me was the constant Business Development within my account and watching that grow in such a short amount of time, before going on maternity leave.This position was a 360 role which included a number of responsibilities:• Screening and interviewing candidates• Advertising• The taking and understanding of each individual role• Being able to help the department sort out a solution to the problem rather than a quick fix• Client meetings• Market reviews and surveys.• Business Development/relationship building• Organising Corporate/Networking functions• Payroll/writing up contracts ect.• Writing and submitting tenders.

From 2002 - 2006 - • I commenced with McDonald’s, Quakers Hill in May 2002 as a part-time crew person whilst still attending high school;• By 2003 I had advanced to Crew Trainer, which involved the training of all new crew persons in all aspects of their role;• In 2004, I was offered a Retail Management Traineeship at the Kings Park store;• In 2005, I was promoted to Shift Assistant, undertaking the full running of the store during the shift I was allocated. This included shift staffing, managing customer interactions, feedback and continuous improvement, stock control, ordering, cash management and maintaining a high level of WH&S.In 2008 I returned to McDonald’s with a young family and was employed as a Shift Manager;• Responsible of up to 20-30 Crew members in any one shift. This included shift staffing, managing customer interactions, feedback and continuous improvement, stock control, ordering, cash management and maintaining a high level of WH&S;• Safety Committee Manager for the store, ensuring that the safety results of our stores set the safety benchmark for McDonald’s Australia;• Promoted to Assistant Manager;• As the Assistant Manager in addition I was also given the responsibility of Rostering Manager for the store. This would involve rostering more than 160 crew members balancing staff expectations, operational requirements store budgets.

Graeme V. Jones & Associates has helped me to develop my skills in this “360” role. During my time with this company I have brought on a lot of new business and made a number of fantastic relationships. I have learnt during my time here that this position was not only about finding the right candidate or ‘resume’ for the job it was about building up trust in both your client and your candidates that you will for fill their needs in the right career path to find not only a good company but also a good cultural and environmental fit that would suit their life style.My responsibilities and role entails:• Client visits to gain trust and understanding of their needs• Trade shows• Continuous Screening and interviewing candidates.• Continuous meeting and working closely with clients.• Advertising.• Continuous development to gain understanding of all the roles vacant.• Relationship building• Developing new client contacts every day

During my time at HAYS I have developed myself in many ways whilst working on the Qantas account. This included my knowledge towards the IT industry and my client-to-consultant relationship management. I have since learnt the entire “360” of consulting work and enjoy the customer service and sales involved. Responsibilities:• Continuous Screening candidates.• Continuous meeting and working closely with clients.• Advertising.• An understanding of all the roles vacant.• Selling roles to candidates.• Selling the company.• Reference checks.

Starting off in the organisation as a receptionist I handled a number of different office duties and errands. This included being on-call 24 hours a day if I was needed.Responsibilities: • Answering, filtering and distributing of incoming calls• Data entry using Excel, Word and in-house programs.• Filing and general office duties.• Payroll and timesheet submission and payment. During my time at BDS I had grown so vastly within the company that within the first three months I had been promoted to resourcer. During which time I meet a lot of companies and learnt how to market, resource and screen for quality IT candidates. I worked very closely with the National Manager of IT and was able to learn a lot about the IT industry.Responsibilities:• Candidate interviewing• Candidate screening• Meeting and working closely with Clients• Selling the company to clients• Marketing calls on a daily basis• Advertising• Ect.