Melissa Augenstein Email & Phone Number

Newark, Ohio, United States

Newark, Ohio, United States

Newark, Ohio

● Obtains accurate demographic by direct interview of patients and/or families at patient bedside. Enters this information into computer records using good judgment as to urgency.● Implemented changes to procedures, making registration and confidentiality of the patient more efficient.● Assisted in catching and correcting several errors that had the potential in resulting in HIPPA violations and problems with billing.● Supplied new ideas for policies and procedures to upper management to become a more efficient and effective workplace for employees and provide a safer environment for both employees and patients.● Maintains the confidentiality of information acquired through the performance of job duties.● May serve on project teams or special committees, representing the department and LMH as a cooperative and contributing team member.● Responsible for ensuring that personal performance reflects the Mission, Vision, Standards of Behavior and the Service Goals.● Collection of any payments possible, including applicable co-payments or other payments for services rendered. Has consistenly ranked within the top 3-5 employees within my department of approximately 25 collectors.● Secure all necessary signatures on forms according to established procedures. Scan all paperwork into the Valco system at the time of discharge so that documents are immediately available to staff. ● Contact patient care areas to exchange and gather routine information regarding bed vacancies, admissions and testing to be done. Processes inpatient transfers and directs patients to appropriate patient care areas● Work with patients and physicians to schedule follow-up testing at LMH via the Central Scheduling Module.

Columbus, Ohio

● Completely reorganized department processes resulting in more efficient and less costly results. Altered project spreadsheet containing all customer/project information, creating more concise, user-friendly data. ● Formed weekly team meeting with the objective to communicate customer/project tasks and obstacles more effectively. ● Accurately managed complete order entry process for all furniture orders throughout 7 locations. ● Established monthly meeting with CEO to review updated and accurate furniture order records, including cost/revenue and open/lost quote reports. In the initial meeting we recovered $275,000 in lost billings and over $325,000 in the six month period. ● Aside from lost billings, recovered over $18,000 of lost monies when auditing other processes.

Charlotte, North Carolina

● Solely managed special distribution accounts for multiple projects. ● Created marketing brochures, newsletters, and other office literature.● Acted as furniture department sole contact for Charlotte location and assisted the sales team in surpassing our annual goal of $300,000 in sales by July 2008. ● Implemented a stronger security plan for the company after an item of $4,000 value was found missing from the warehouse. ● Initiated and managed a recycling program for all products, including furniture and computer equipment; setting the business up as a sponsor of a "recycling drop center" for others to share. Ultimately, the program cut annual waste cost by 80% (20,000). ● Inducted company into the Business Recognition Program, creating a greater network base within the Charlotte community. Program also offered opportunities for free, local publicity. ● Assembled a volunteer team, who participated one weekend a month, for Habitat for Humanity.

Charlotte, North Carolina

● Created detailed PowerPoint Marketing Proposals for client review. Received and rerouted pre-production proofs for client approval.● Responsible for directing AmWINS 2007 Chicago Open House Gala décor and gifts (1500 guests)● Implemented a revised system to better organize the production department, creating a more efficient department; this receiving a promotion to Production Manager. ● Clients included: Carolina Panthers, Charlotte Bobcats, Bank of America, AmWINS, Wachovia.

Charlotte, North Carolina

● Created daily sales reports of new and pre-owned sales teams for the GM to review.● Contacted clients after service visits to make certain the received excellent service and had no concerns. ● Rerouted any client concerns, with other pertinent information, to the Service Department Managers.

Bachelor Of Arts (B.A.), Sociology

Dean's List every quarter and graduated with Honors, Cum Laude

Criminalistics And Criminal Science

Dean's List Fall '06 & Spring '07, Phi Theta Kappa International Honor Society

Criminalistics And Criminal Science

Frances V. Stone Volunteer Scholarship Award