● Obtains accurate demographic by direct interview of patients and/or families at patient bedside.  Enters this information into computer records using good judgment as to urgency.● Implemented changes to procedures, making registration and confidentiality of the patient more efficient.● Assisted in catching and correcting several errors that had the potential in resulting in HIPPA violations and problems with billing.● Supplied new ideas for policies and procedures to upper management to become a more efficient and effective workplace for employees and provide a safer environment for both employees and patients.● Maintains the confidentiality of information acquired through the performance of job duties.● May serve on project teams or special committees, representing the department and LMH as a cooperative and contributing team member.● Responsible for ensuring that personal performance reflects the Mission, Vision, Standards of Behavior and the Service Goals.● Collection of any payments possible, including applicable co-payments or other payments for services rendered. Has consistenly ranked within the top 3-5 employees within my department of approximately 25 collectors.● Secure all necessary signatures on forms according to established procedures. Scan all paperwork into the Valco system at the time of discharge so that documents are immediately available to staff. ● Contact patient care areas to exchange and gather routine information regarding bed vacancies, admissions and testing to be done. Processes inpatient transfers and directs patients to appropriate patient care areas● Work with patients and physicians to schedule follow-up testing at LMH via the Central Scheduling Module.

● Completely reorganized department processes resulting in more efficient and less costly results. Altered project spreadsheet containing all customer/project information, creating more concise, user-friendly data. ● Formed weekly team meeting with the objective to communicate customer/project tasks and obstacles more effectively. ● Accurately managed complete order entry process for all furniture orders throughout 7 locations. ● Established monthly meeting with CEO to review updated and accurate furniture order records, including cost/revenue and open/lost quote reports.  In the initial meeting we recovered $275,000 in lost billings and over $325,000 in the six month period. ● Aside from lost billings, recovered over $18,000 of lost monies when auditing other processes.

● Solely managed special distribution accounts for multiple projects. ● Created marketing brochures, newsletters, and other office literature.● Acted as furniture department sole contact for Charlotte location and assisted the sales team in surpassing our annual goal of $300,000 in sales by July 2008. ● Implemented a stronger security plan for the company after an item of $4,000 value was found missing from the warehouse.  ● Initiated and managed a recycling program for all products, including furniture and computer equipment; setting the business up as a sponsor of a "recycling drop center" for others to share. Ultimately, the program cut annual waste cost by 80% (20,000). ● Inducted company into the Business Recognition Program, creating a greater network base within the Charlotte community. Program also offered opportunities for free, local publicity. ● Assembled a volunteer team, who participated one weekend a month, for Habitat for Humanity.

● Created detailed PowerPoint Marketing Proposals for client review. Received and rerouted pre-production proofs for client approval.● Responsible for directing AmWINS 2007 Chicago Open House Gala décor and gifts (1500 guests)● Implemented a revised system to better organize the production department, creating a more efficient department; this receiving a promotion to Production Manager. ● Clients included: Carolina Panthers, Charlotte Bobcats, Bank of America, AmWINS, Wachovia.

● Created daily sales reports of new and pre-owned sales teams for the GM to review.● Contacted clients after service visits to make certain the received excellent service and had no concerns. ● Rerouted any client concerns, with other pertinent information, to the Service Department Managers.