Oleksandr Savchuk
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Oleksandr Savchuk Email & Phone Number

Director - Client Support, AxiomSL, FinTech at Nasdaq at Nasdaq
Location: Singapore 10 work roles 2 schools
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Role
Director - Client Support, AxiomSL, FinTech at Nasdaq
Location
Singapore
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Oleksandr Savchuk is listed as Director - Client Support, AxiomSL, FinTech at Nasdaq at Nasdaq, a with 4468 employees, based in Singapore. AeroLeads shows a matched LinkedIn profile for Oleksandr Savchuk.

Oleksandr Savchuk previously worked as Director - Client Support, AxiomSL, FinTech at Nasdaq and Senior Manager, Regulatory Solutions Support at Adenza. Oleksandr Savchuk holds Master'S Degree, Finance, General from National Aerospace University -'Kharkiv Aviation Institute'​.

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Nasdaq

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About Oleksandr Savchuk

I always try to think like a customer. So, when customers click the "Create" button in Jira or Salesforce to create a new ticket or raise their hands above the keyboard to write an email, they already have a goal and want an issue they are facing to be resolved and a request to be satisfied. In turn, my goal as a Customer Support team member is to ensure that this issue is resolved as soon as possible and the request is fully satisfied. Thus, when I take on a client request, I try to get to the bottom of the matter, since the devil is often in the details, so I make sure to be attentive and detail-oriented. Moreover, I strive to build my reputation at work by keeping open lines of communication with teammates and folks in different functional roles to find out what they know and how best to work with them in order to set up an efficient and productive process for fast and high-quality processing of requests.As a result, I feel inspired and motivated to constantly develop my skill set by helping customers and making their days better.

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Nasdaq
Nasdaq
Director - Client Support, AxiomSL, FinTech at Nasdaq
new york, new york, united states
Website
Employees
4468
AeroLeads page
10 roles

Oleksandr Savchuk work experience

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Director - Client Support, Axiomsl, Fintech

Current

Singapore

Apr 2024 - Present

Senior Manager, Regulatory Solutions Support

Singapore

Nov 2023 - Mar 2024

Principal Business Analyst, Regulatory Solutions Support

Singapore

- investigation and resolution of client issues related to the provided global solutions based on regulatory XBRL taxonomies: reproduction of suspected bugs and providing relevant workarounds to clients or updating the development team with comprehensive information related to the detected bugs if a permanent solution is required,- tracking and providing updates to clients on outstanding issues, management and communication of the progress on escalated issues which require product or development input ensuring timely delivery of solutions to meet client expectations,- testing and delivery of required hotfixes provided by the development team,- mentoring new team members,- assistance in maintaining the Knowledge Base of common problems, questions, and recommendations.

Jul 2022 - Oct 2023

Apac Xbrl Delivery Manager

Singapore

- the main contact person for client requests and concerns related to company's XBRL solutions for Australia and Singapore, such as: SBR AU Taxonomy (Authorized Deposit-taking Institutions), new APRA Connect and MAS610 taxonomy,- reviewing client and product owner requests, planning and coordinating delivery activities,- analysis and troubleshooting of delivery issues,- monitoring and coordinating the daily activities of the delivery team (stakeholders involved in the delivery process) to ensure timely and accurate client deliveries,- resource allocation and workload assignment according to delivery requirements and priorities,- participation in delivery roadmap planning,- analysis of delivery priorities and making schedule adjustments to meet high priority delivery goals,- informing clients about the delivery status and development of required delivery documentations.

Jan 2020 - Jun 2022

Technical Consultant

Singapore

- client issues investigation and resolution: reproduction of suspected bugs related to the delivered solutions and providing relevant workarounds to clients or providing the development team with comprehensive information related to the detected bugs if a permanent solution is required, - tracking and providing clients with updates on outstanding issues,- interpreting and explaining solution documentation to clients or providing on-demand product information when a documentation is not available, explaining best ways to implement client-specific scenarios.

Jan 2018 - Jan 2020

Technical Project Coordinator

Kharkiv, Ukraine

- ensuring projects delivery (APAC and AMER regions) in accordance with the agreed parameters and on time,- definition of release scopes and ensuring technical feasibility and scalability,- regular analysis of regulatory XBRL taxonomies (eXtensible Business Reporting Language) along with the relevant reporting templates and development of algorithms for converting the incoming data to obtain a structure suitable for presenting and submitting the report data,- monitoring and analyzing the relevant regulatory updates and assessing impact on the provided solutions,- providing guidance on scenarios to be tested, reviewing test cases and results,- mentoring and guiding members of the project team,- ensuring constant experience sharing and training of the project team members.

Jan 2016 - Jan 2018

Regulatory Reporting Template Developer

Kharkiv, Ukraine

- development of report logic in Controller View software, development of report templates, electronic submission files and validation rules based on regulatory requirements,- testing the report workability from the developer’s prospective and creation of supporting technical documentation for report delivery to end-user to ensure that the project responds client’s needs and regulatory requirements.

Apr 2015 - Jan 2016

Quality Assurance Engineer

Kharkiv, Ukraine

- collaboration with business analysts and development team to understand regulatory requirements and new features to develop a comprehensive test strategy and test cases,- identifying weaknesses and inconsistencies at all stages of the company's solutions lifecycle and ensuring a positive end user experience,- documentation of issues with solutions and requests for improvements and assist development with detailed steps to duplicate defects found during functional and non-functional tests.

Oct 2013 - Apr 2015

Small And Medium Business Team Leader

Kharkiv, Ukraine

- team management: work organization, training of employees, control over their work, etc.,- consultation of new clients, processing client loan requests, coordinating these requests with relevant bank departments and credits issuing,- financial analysis of companies (bank borrowers): inspection of places of business, complete analysis of the financial statements and cash flow, analysis of related groups of companies, preparation of relevant business plans, etc.,- monitoring the financial condition and support existing clients.

Dec 2010 - Oct 2013

Small And Medium Business Specialist

Kharkiv, Ukraine

- sale of banking products to clients of the medium and small business segment (cash services, loans, deposits, payroll programs, etc.),- facilitating credit requests, including loan structuring, negotiating/pricing, collateral, ensuring adequate loan documentation, and analyzing industry/credit risk.

Nov 2006 - Nov 2010
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Colleagues at Nasdaq

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2 education records

Oleksandr Savchuk education

FAQ

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What company does Oleksandr Savchuk work for?

Oleksandr Savchuk works for Nasdaq.

What is Oleksandr Savchuk's role at Nasdaq?

Oleksandr Savchuk is listed as Director - Client Support, AxiomSL, FinTech at Nasdaq at Nasdaq.

Where is Oleksandr Savchuk based?

Oleksandr Savchuk is based in Singapore while working with Nasdaq.

What companies has Oleksandr Savchuk worked for?

Oleksandr Savchuk has worked for Nasdaq, Adenza, Axiomsl, and Unicredit Bank Ukraine.

Who are Oleksandr Savchuk's colleagues at Nasdaq?

Oleksandr Savchuk's colleagues at Nasdaq include Nelson Griggs, Ken Kirk, Mika Rytkönen, Anny Liu, and Gopal Reddy.

How can I contact Oleksandr Savchuk?

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What schools did Oleksandr Savchuk attend?

Oleksandr Savchuk holds Master'S Degree, Finance, General from National Aerospace University -'Kharkiv Aviation Institute'​.

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