Alexandra Bieschke, Mba Email & Phone Number

Hoffman Estates, Illinois, United States

Leading global manufacturer and marketer of colors, flavors, essential oils and extracts.Managed existing accounts and new prospects in North America for Ice Cream, Bakery, and Beverage markets. Qualified customer information and new leads, maintained sales pipeline, updated customer forecast per quarter, implemented sales strategies, submitted pricing, and prepared quotation. Main goal was to provide a great solution for customer through current offering or development model. Stayed up to date on new product trends through market insights and industry news. Worked cross-functionally with R&D, Operational and Service teams to grow sales revenue and build successful, long-term client relationships. Accomplishments:• New Wins YTD $80,000+ for small to midsize ice cream and beverage accounts. • Devised a Target Account plan to contact 350+ accounts once training was completed.• Designed Salesforce email templates for various communication strategies with Showpad resources. • Developed a Training Manual for new team members to help reduce the learning curve.

Northbrook, Illinois, United States

Innovative chemical solutions for a cleaner, healthier more energy efficient world.Managed existing and prospects accounts for Illinois and Texas area for Household Institutional and Industrial (HI&I) and Personal Care (PC) industries. Established relationships built on trust and transparency to create mutual value and customer loyalty. Identified customer needs, captured key insights, worked creatively to solve problems, and identified and pursued new opportunities to deliver customer improvement and profitable growth. Passionate about improving processes to boost efficiencies and customer satisfaction.Actively collaborated with Field Sales, Technical Service, Business Management, and R&D teams to optimize the customer experience. Utilized our Integrated Care model which brings the Care team and Technical Service team together to help provide the best solution for the customer. Through creation of a 4-week call plan with pre-call planning and preparation helped gain high engagements to become the customer's advocate. Successfully converted qualified leads to new business opportunities through prospecting and cold calling. Efficiently managed the order fulfillment activities for Tier 2 & 3 customers in SAP and resolved pre and post order fulfillment activities with everything in between. Created Customer Care Sales processes and procedures manual for the team. Accomplishments:• Achieved 96% of Engagement goal and reached $113,000 of $180,000 of profit goal. • Top Performer in sales activities each month and on track to exceed last year’s profit goal. • Designed Salesforce email templates by markets with company fact sheet, brochures, resources and tracked prospect activity. • Implemented Covey’s 7 Habits & 4 Disciplines of Execution strategies to better plan priorities and goals. • Successfully cleaned 300+ website inquiries in 2 months to improve response time which increased new leads.

Chicago, Illinois, United States

Rockfon is part of the ROCKWOOL Group and offers advanced acoustic ceilings and wall solutions to create beautiful & comfortable spaces.Managed to sell to existing clients and build relations with new clients primarily through remote means via the use of telephone, video conferencing, social media, and online meetings for Minnesota, South Dakota, North Dakota, and Iowa territory. Trained and traveled to Tennessee to learn to build better territory strategies from successful colleague. Established relations with Architects, Distributors, and Contractors on potential building projects. Using product portfolio and market position to achieve customer excellence and continued growth. Developed small customers with potential and worked with field sales to optimally serve the full customer portfolio by understanding the customer’s market to remain competitive and win project bids. Participated sin different company activities such as the cycling club and virtual events. Accomplishments:• Built better territory strategies by understanding customer’s challenges, how our product was represented in the market, and how to provide a competitive advantage in each territory. • Developed an enhanced version for product quote requests to help streamline and speed up the process. • Visited customers in Minnesota to build rapport which provided additional insight on the obstacles and barriers to win more business. • Within three months, my contact information got printed on a finished legend project specification.

Elk Grove Village, Illinois, United States

Leading Developer of Advanced Collaboration and Visualization SolutionsManaged 5-10 leads per day received from the website, email, and software trial requests. Qualified leads from digital campaigns, referrals, and trade shows. Tracked weekly, monthly, and quarterly performance and sales metrics for reporting and meetings. The main point of contact for the entire sales team with different time zones. Eager to expand the company with new sales by understanding client needs and offering solutions and support.Gained Marketing skills in numerous areas by taking initiative and being a fast learner. Utilized previous HTML experience and acquired an aptitude for content creation with passion and creativity. Assisted the Sales team with demonstrations in our showroom and identified new prospects using DiscoverOrg. Attended trade shows, scheduled appointments, handled incoming leads or questions to initiated sales demo presentations with potential prospects. Leveraged Salesforce CRM content to improve business processes, improve efficiency, and collaboration with the Sales team. Created new prospect templates, proposed and implemented new features, generated sales reports and utilized SFDC functionality. Accomplishments:• Pre-qualified $300,000-$900,000 hardware and software projects for small to large scale solutions. • Served as the Salesforce and Pardot Administrator to help develop all the necessary resources and tools. Analyzed current processes and made recommendations for a more streamlined process. • Acted as an event organizer for office demonstrations that included generating mass email report, follow up calls, and gathering attendee information for future events. • Designed monthly company newsletter, created product launch materials, posted updates to all social media accounts, and established lead nurturing email campaigns.• Known as the organization’s Salesforce guru by having the ability to resolve any user questions, issues or requests.

Schaumburg, Illinois, United States

Wireless and Thermal Solutions (WTS) Division Managed 10-15 leads per day received from the website, email, and phone. Prepared and completed customer requests from quotations, samples to technical inquiries by providing communication of these activities along with appropriate follow up and support. Routed qualified opportunities and worked closely with the Account Manager or direct OEM/Channel Partner to determine customer's needs to transact and expand sales revenue. Continued moving from one lead to another working to find the next big opportunity which made this role closer to a Business Development position. Maintained customer contact databases, lead follow-up and lead status updates using Salesforce. Extremely knowledgeable in creating leads, creating service cloud cases, generating reports, time tracking, creating tasks, and creating email templates. Established a new customer prospect list by industry Standard Industrial Classification (SIC) code using Data.com. Worked closely with Business Analyst to resolve SFDC issues for Inside Sales team. Assisted in creating reports with pivot table from Point of Sale and Year over Year for Sales and Marketing team. Accomplishments:• Qualified New Business Opportunity totaling up to $100,000 from one sales lead. Additional new opportunities ranging from $30,000 to $60,000 by asking the right questions through lead follow-up. • Developed sales opportunities by researching potential accounts utilizing Salesforce, POS report, and social networking. Identified customers and educated them on product solutions and value proposition.• Proactive and initiative towards new business development and finding opportunities for upselling. • Contributed to organizing sales resources and data sheets, new product announcements, and other product information for faster searching for customer inquiries or questions.

Schaumburg, Illinois, United States

An Emerson Automation Solutions Local Business PartnerManaged 30-50 quotes per month along with 60-80 calls and 40-50 emails per day in a fast-paced customer-oriented environment for the Illinois and Indiana territory. Handled multiple priorities while maintaining composure with a positive attitude and a strong aptitude for navigating difficult customer situations. Management of the repair cycle from cradle to grave: Starting from Quotation, Coordination of valve pickup or scheduled technician for field work, processing orders to invoicing using IFS Business system. Committed to providing excellent customer service in every aspect of the customer experience for continued business and customer loyalty. Understanding of valve assembly components, industry terminology, technical knowledge, and ability to review product instruction manuals or drawings. Regularly traveled and worked from our Wisconsin, Illinois, and Minnesota offices for training and team building. Occasionally visited customers in assigned territory to review repair requirements, building rapport, and toured the facility. Accomplishments:• Completed outage projects ranging from $100,000 to $200,000. Overall outage projects totaled $400,000 from the top five customers while still supporting day-to-day workload and all with great success.• Established cadence calls with Outside Sales to discuss new opportunities, scheduling customer visits, and upcoming Shutdown, Turnaround, and Outages that identified and generated new business.• Developed a comprehensive training manual with step-by-step instructions, quick reference notes, and help guides. Expanded resources with valuable information accessible to the entire team.

Broadview, Illinois, United States

Refrigerating Specialties Division (RSD)Managed International customers and affiliates purchase orders with discreet to configured part numbers that included coils, strainers and flanges. Delivered customer support to ensure understanding of ordering the correct product or components with use of product catalog and price list. Resolved customer inquiries regarding price and availability, order status or change orders, and product information.Provided timely information to the customer’s satisfaction including requests for literature and product specifications. Understanding of industry terminology and product knowledge for industrial refrigerating products. Ability to interpret and determine applicable products by referring to the parts list and data sheets. Managed technical questions or requests received by phone or email and responding in English or Spanish simultaneously. Lead all export documentation by completing shipper’s export declaration (SED) or shipper’s letter of instruction (SLI) for freight forwarders. Managed Canadian customs invoice (CCI) and processed commercial invoices for same day DHL and FedEx international shipments. Maintained the daily export list for shipping department to ensure shortages were resolved and carriers were being scheduled.Accomplishments:• Developed a Harmonized tariff schedule database for quicker completion into export documentation. • Redesigned and maintained Customer Service work instructions and customer procedures. • Maneuverability with technical questions or requests in English or Spanish by phone or email.

Schaumburg, Illinois, United States

Omron Electronic Components division (OCB)Managed 10 Automotive accounts, 80 Original Equipment Manufacturer (OEM) accounts, and 3 Direct Ship customers. Responsible for processing purchase orders, resolving urgent issues, order changes, and web portal using JD Edwards (JDE).Proactively reviewed customer’s orders, backlog, expediting, and customer forecasts. Enthusiastically embraced change and new ideas. Displayed positive behavior when faced with changes in the work environment and encouraged others through the process.Communicated with factories on all forecast, customer requirements, or any other planning information necessary to ensure on-time delivery and no line down situations. Interacted with Sales Engineers, Inside Sales Representatives, Technical Support, and warehouse associates at different locations to manage customer orders.Accomplishments: • Traveled and attended meetings to review automotive customer’s transition from one location to another. Reviewed processes and procedures to ensure a smooth and seamless transition. • Developed work instructions and procedures used for transition and training purposes. • Trained new employees using step-by-step instructions and quick reference notes.

Schaumburg, Illinois, United States

Omron Industrial Automation division (OEI)Managed 60 Distributor accounts, 10 Original Equipment Manufacturer (OEM) accounts, and 2 Latin American accounts. Responsible for processing purchase orders, returns, samples, quotes, and exclusive inventory information as required using JD Edwards (JDE).Multi-tasking was required to respond to customer requests via phone, email, and resolving issues in a fast-paced call center environment. Exhibited cooperation and active participation in a team environment. Freely shared information, ideas, and constructive feedback in pursuit of the team’s goals.Responsible for special pricing and Electronic data interchange (EDI) as required. Initiated sales adjustments, return authorizations, cancellations, and stock rotations. Resilient during tense situations, maintain a healthy emotional and physical demeanor during stressful times, and help others through times of organizational stress.Managed customer orders by communicating delivery changes and expediting with Supply Chain Management. Interacted with Outside Sales Representatives and other Omron personnel to manage customer orders.Accomplishments: • Developed Customer Service work instructions and procedures that included general order entry guidelines, new account setup, and overall tips & tricks using JD Edwards (JDE). • Adaptability in managing orders, questions, or requests in English or Spanish by phone or email.

Schaumburg, Illinois, United States

Omron Industrial Automation division (OEI)Managed Factories and Local Supplies purchase order processing utilizing distribution resource planning (DRP). Performed all expediting tasks for stock and non-stock products. Coordinated, planned, and executed daily tasks including item maintenance, product registration, through order review, upper limit quantity calculation (ULQ), country of origin changes, warehouse discrepancies, and supplier acknowledgments using JD Edwards (JDE). Provided support on proactive tasks for expedite reports, a weekly review of past due or not acknowledged purchase orders, and monthly review of discontinued products. Ability to manage multiple tasks and changing priorities and can independently prioritize work to meet deadlines.Provided import and export support for our VT-WIN inspection systems, coordinated direct shipments from Japan to customers, products in bond, Pro-forma invoices, Certificate of Origin, and North American Free Trade Agreement (NAFTA) certificates. Provided guidance for export shipments from Schaumburg to Brazil.Accomplishments: • Provided support in development projects to improve the country of origin process and inter-company ordering. Developed an expediting database to eliminate duplicate requests and faster responses. • Created 24 Supply Chain work instructions and procedures to support Japan's Sarbanes Oxley (JSOX) compliance and training references. • Earned Excellent marks on performance for resolving system issues, documenting our processes, and being a great addition to the team with a strong work ethic.• Recognized by the organization "For Always Challenging to do Better."

Schaumburg, Illinois, United States

Omron Industrial Automation division (OEI)Managed 30 Distributor accounts and 50 Original Equipment Manufacturer (OEM) accounts. Responsible for processing purchase orders, returns, samples, quotes, and exclusive inventory information as required using JD Edwards (JDE). Driven to provide prompt, efficient, and professional service to customers and make effort to exceed customers’ expectations regularly. Multi-tasking was required to respond to customer requests via phone and email, processing orders, and resolve issues in a fast-paced call center environment. Personable, accurate, articulate, able to interact with customers professionally, and able to work independently. Interacted with Outside Sales Representatives, Inside Sales Representatives, Credit Department, Supply Chain Management, and other Omron personnel to manage customer orders. Assisted customers with all aspects of sales order processing. Demonstrated proactive behavior to resolve issues and make improvements.Responsible for adding new customers into JD Edwards from Distributors, Original Equipment Manufacturers (OEM), Latin American accounts to Omron affiliates. Maintained account status updates and maintained customer information. Managed Electronic Data Interchange (EDI) orders by reviewing any discrepancies and releasing them for processing.Accomplishments: • Increased speed and efficiency by enhancing the credit card order form, improving the return authorization form and revamped the customer set up process as a cheat sheet for quicker entry. • Known by the organization as a JD Edwards (JDE) expert from my quick grasp of the system and finding quick tricks that were shared with the rest of the Customer Service team.

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 3.68/4.0

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, 3.59/4.0

- Graduated with Cum Laude Honors