Claire Wiley Email & Phone Number

Jeffersonville, Indiana, United States

Louisville, Kentucky, United States

In this position, I schedule, take attendance, vote, and record minutes at board meetings. I help manage the social media sites for this organization. I receive client intakes and various requests from cemeteries. I also oversee and manage our volunteers, keeping all of their necessary forms up to date.

Clarksville, Indiana

In this role, I specialized in meeting the needs of my customers through getting to know their needs and desires so as to pitch to them the product I believe best fits the needs of their space, whether that be the kitchen or the back of a semi-truck (yes, I have helped someone find the perfect fridge for this!). Through my knowledge of Lowe's policies, protection plans, PRO Services, and credit card benefits, I worked with customers to secure for them the best deal possible on a product I could guarantee will last for years. This position also involved over-the-phone-sales and calling to inform customers regarding updates to their order and delivery status.

Jeffersonville, Indiana

In this position, I utilize my customer service experience through teamwork to create a seamless customer experience as they process their returns, purchase products, and complete bill pays. Through effective problem solving and knowledge of Kohl's policies, I assist customers in figuring out the best solution to the problems they present both in person and over the phone. Using my product knowledge, I effectively process and sort the returns received, dispositioning items as necessary for my store. This position requires extensive teamwork as we build on each other's knowledge of product, policies, and experiences to sharpen our own skills while delivering the best possible customer experience.

Clarksville, Indiana

As an Appliances Expert, I retained specialized product knowledge on both small and large appliances. This specialized knowledge alongside my organization of the Appliances department allowed me to assist customers well, decreasing returns and increasing customer satisfaction. I assisted our merchandising team through the use of planograms to arrange the department in a way that drove sales. This role also included placing appliance orders and scheduling delivery/installation appointments for customers, informing them of what their appointment day will entail, as well as soliciting the Best Buy credit card and processing customer applications. These skills paired with my drive for sales and passion for helping my customers purchase the right products for their needs allowed me to be in the top 5% of Appliances Experts for the company and top 1% of Appliance Experts in my market. Through my performance, I earned a place as a Best Buy achiever at their yearly Achiever's conference. I also assisted other departments in their sales and organization of their departments as necessary so that we could succeed as a team, meeting the store's overall sales goals.

New Albany, Indiana

This position allowed me to further utilize my product knowledge to help customers make informed purchases in the Children's and Home departments, therefore reducing the amount of returns to my store and increasing customer satisfaction. I also utilized planograms to organize and merchandise these departments, working with the Children's and Home team to insure that the layout of our sales floor helped drive sales and increase the customer's shopping experience. I used my previous experience in the Customer Service department to assist them during peak hours/rushes, as well as assisting other departments in my store as needed to insure that we succeeded as a team.

New Albany, Indiana

In this position, I delivered customer service by greeting customers as they came into the store, through my operation of the Point of Sale systems, organization of the front of the store, and answering any questions that customers presented to me. I also helped customers get the best deals for their items by offering the Kohl's Charge applications and staying informed on what the current promotions were. Cross-training for the Customer Service department also allowed me to assist customers through answering phone calls, answering questions, processing returns and exchanges, processing credit card bill payments.

Bachelor Of Education - Bed, Elementary Education And Teaching

Associates Of Educat, Elementary Education And Teaching

Activities and Societies: Student Leadership Academy, Student Education Association