Work within a team of infrastructure administrators performing support and configuration of Windows Servers, Linux/Unix OS, both physical and in a virtualized environment. Install and configure server hardware and install management tools for monitoring and support. Research, schedule and coordinate server patching for Windows Servers and VMware. Troubleshoot, support and resolve hardware issues with HPE and EMC products. Create and manage Active Directory objects. Work as a Project Manager for Infrastructure related projects for the California State Assembly and Senate members/employees while clearly explaining the objective and progress. Maintain productive and professional relationships with vendors. Review technical issues by analyzing logs and tools such as Splunk. Report issues and collaborate with vendors for resolution. Keep current on all IT technologies and trends.

Team lead and back up supervisor for a team of 26 staff that provides desktop, laptop and tablet solutions for the California State Assembly and Senate members/employees. Act as department Product manager for all desktop and mobile hardware. Lead and direct projects for the Assembly and Senate. Maintain professional relationships with vendors. Analyze and prioritized trouble tickets; assign accordingly. Manage department budget. Create, coordinate, document and implement project plans for hardware and software upgrades. Provide fact-based data to support product recommendations. Coordinate pilot programs with customers and monitor progress of the project. Create change control through change management process. Provide accurate resolutions and response under a strict timeline.

Provide Server, Desktop and network solutions for the CS&K Tribes in Montana. Provide network and desktop support for all Valley Bank of Montana and all branches. Implement SonicWall firewalls with VPN connections. Troubleshoot CSU/DSU issues with vendor support (ATI and Kentrox). Work with multiple vendors for purchasing and troubleshooting issues. Run data and voice drops for Tribal Complex, Tribal Law Enforcement and Valley Banks (terminated at jack and switch level). Troubleshoot network protocols (TCP/IP, IPX/SPX). Provide network and desktop support for Tribal Council in a LAN / WAN environment. Create images and implement on laptops and workstations. Implement long distance wireless networks using Cisco hardware and configured (1300 and 350) bridges. Implement SonicWall firewall support and wireless networking for a Government affiliated Department of Safety of Dams, network / bandwidth monitoring. Manage physical hardware inventory for all of the CS&K Tribes and Valley Banks, hardware surplus and hardware calls. Project Management responsibilities.

Provide technical solutions and fixes for applications and programs in a Microsoft and Novell environment. Create user accounts in Novell and on Microsoft domain. Build and Decommission servers as needed. Troubleshoot all hardware and peripheral issues for PC, laptops and servers. Responsible for purchasing required hardware / peripherals for servers and desktops. Test in-house applications for implementation. Project Management. Assign permissions. Create and implement images for desktops and laptops for company wide Windows 2000 / XP rollout. Research and implement security patches. Prioritize calls and issues and address each one accordingly. Create objects and pushes in Netware (ZEN Works). Troubleshoot and diagnosesystems, printers and network problems. Work with multiple vendors. Provide immediate response and resolution to technical issues under a strict timeline. Provide direct and immediate customer service. Configure Novell printers and HP Jet Directs. Assign users to proper print queues and troubleshoot any network / local printer issues. Configure and troubleshoot PDA(Personal Digital Assistants).