Kenneth Holmes Email & Phone Number

Washington Dc-Baltimore Area

Act as a raw material coordinator - requesting information and documentation on specific materialsPrepare and send out certifications for products that have passed our processAnswer questions and resolve any issues from clientsAct as sales associate - helping guide new or future clients through our process

Remote

• Quickly moved to Provider Success Manager – Started as an Independent Contractor for the company. Was hired within a month as Provider Acquisition Associate and promoted within the year to Provider Success Manager.• Improved workflow efficiency – By working through the application processes that our providers experienced, I was able to almost double the number of providers onboarded onto our network each month.• Developed a role that did not exist within the company – Prior to taking up the role as a Provider Retention Manager, this role did not exist. Procedures and protocols for how to contact, interact, react, and manage hundreds of providers at one time had to be created.• Decreased time before first appointment – Through open communications with providers brought onto the network, I was able to cut the average time before first appointment from 13 days to 4 days.• Recruited thousands of providers – The Acquisition department was responsible for Zoom interviews, looking over resumes, watching video responses, and verifying their application. Roughly five interviews were completed every day, 5 days a week by each member.• Lead projects to success – Was put on several projects involving recruiting providers for events. Took charge of locating providers, creating messages, calling/messaging, and tracking the providers through the process. These projects would see us reach out to upwards of 600 potential providers and tracking them through till they were available on the network.• Created Standard Operating Procedures – For several procedures throughout the company, written instructions were created on how best to complete the task.• Training – Along with developing Standard Operating Procedures, training was created and performed to new and existing employees. Training for bias was requested and performed to help the team better understand what to look for in themselves when interviewing providers.

Utah, United States

• Built the material for teaching six different classes – In the first year of working at Ridgeline, I was asked to teach Biology A & B, Botany, Earth Science A & B, and Environmental Science. • Quickly learned topic outside of my endorsement – With a degree in Biology, I was all set for teaching Biology, Botany, and Environmental Science. I was expected to teach Earth Science and know the subject matter involved.• Collected and tracked student learning progress – Collaborating with other Biology teachers, we created a standardized test to help track the progress of our student’s learning. • Creative problem solving – No two students learn the same way. For some students it would require going above and beyond to find the method to help them understand the topic.• Created a large amount of curriculum – All curriculum is based on agreed state guidelines of what topics should be taught in each class. Taking those guidelines and developing them into a portfolio of presentations, activities, assignments, and assessments became a required skill.• Assisted with additional activities – Headed over five clubs: Coffee Club, Environmental Club, Mesa Club, Recycling Club, and Stage Crew.

Logan, Utah, United States

• Quickly moved to Tech I – Was hired for production and promoted to Production/Tech I within the first year.• Built products – Assembled Bubblers, Rain Gauges, and Mounts that were used in testing areas near rivers, dams, lakes, and other facilities to measure water.• Testing products – Would test circuit boards to ensure it was in spec. Also serviced Bubblers and Rain Gauges to ensure that they functioned properly.• Shipping products – Would prep completed products for shipping.

Master'S Degree, Biology/Biological Sciences, General, 3.9

Bachelor'S Degree, Biology/Biological Sciences, General