Erin Cooper Email & Phone Number

Charleston, SC, US

Charleston, SC (Virtual)

• Works collaboratively with management, customer care, nurses, patients, and their families to ensure a professional and knowledgeable Hospice care experience for families.
• Collaborates and partner with senior level management on patient and provider escalations
• Consistent interaction with healthcare management to maintain efficient flow of patients calls and dispatch of field staff
• Navigate case management to ensure accurate reporting and to meet deadlines
• Develop and create best practices/SOPs for daily operations
• Serve as point of contact for escalated issues

Charleston, South Carolina Metropolitan Area

• Subject matter expertise on employment practices, policies, legal & EEOC guidelines, as well as compensation, wage and hour, benefits administration.
• Provided support with managing and delivering key HR initiatives: Compensation, and Performance Feedback
• Responsible for employee relations activities such as special events, employee advocacy, monitoring and reporting for Production departments, and conflict resolution
• Continually monitored and maintained company policies and procedures, and managed the overall company and corporate communication plans; stayed abreast of legal issues relating to employment and employees

Beaufort County, South Carolina, United States

• School resident vocational counselor of over 1,350 students between grades 9th-12th. Develop and implement specific vocational lesson plans via collaborating with vocational coordinators, employer partners, teachers.
• Monitor and document students’ compliance and performance according to child labor and safety guidelines
• Consistently recognized on both oral and written evaluations as “exceeding expectations” with relation to productivity, patience, cooperation, professionalism, decision-making and ability to communicate effectively to.
• Received “Support Staff of the Year” Award, 2018

Beaufort County, South Carolina, United States

• Performed a variety of duties associated with the acquisition, management, analysis, and reporting of educational data for the entire school.
• Converted 100% of all historical hard copy files to electronic database within three months
• Performed research and analysis to assist school administrators in resolving productivity discrepancies
• Promoted to “Job Coach” based on performance and problem solving skills

Bluffton, South Carolina, United States

• Managed daily operations for the Michael Kors Fulfillment Center; focused on training, employee development, performance management, safety, quality productivity, and customer satisfaction
• Oversaw continuing education training programs for both new and experienced team members throughout eight fulfillment centers in the Southeast region
• Assisted managers with candidate screening, interviewing, and hiring
• Designed a new learning platform and E-learning (LMS), with an instructional design focus

Bachelors Of Science, Early Childhood Education

Activities and Societies: Alpha Kappa Alpha Sorority, Inc., Alpha Kapppa Mu National Honors Society

Career Development Facilitator Certificate, Educational Leadership And Administration, General