Fran Rivera Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

Flourish Collective was born out of a desire to guide small business owners (SBOs), employees of small businesses, and hospitality students/young professionals (YPs) through Human Resources and Organizational Development challenges that arose as a result of the pandemic. We were saddened by the negative impact of SBOs shutting their doors. We were discouraged to see so many YPs leave Central Florida and return home to other markets or states. SBOs and YPs were in the same position: without work, they couldn't financially sustain themselves. Due to this, our goals were ideated and executed through Flourish Collective. Our objectives were to help YPs navigate the unique challenges of starting their careers in hospitality in the midst of industry instability and help them connect with job opportunities that made sense. Simultaneously, we provided support to wedding and events businesses by providing strategic approaches to the ever-changing landscape of guest service, employee needs, and business development. We helped improve business processes, streamlined daily operations, and assisted in identifying talent that had the ability to support daily operations at the foundational level. To that end, we focused on a holistic approach that set both groups in motion towards achieving goals while avoiding burnout, thus creating an environment that was mutually beneficial. It was truly amazing to share our ideas, and to see so many inspired by our work. As the aftermath of the pandemic slowed down, and whereas SBOs and YPs slowly leveled out, we realized the time had come to close the chapter on this iteration of Flourish Collective. Although this decision wasn’t made lightly, it came with lots of appreciation for the journey, an open heart for the future, and a very happy pair of friends.

Orlando, Florida, United States

aVenue Event Group provides an innovated venue management service that is supported by marketing, sales, event planning, and execution. It's a one-stop service perfect for venue owners of independent or franchised properties across the US. My goal at aVenue was to help transition The Balcony Orlando onto their ever-growing venue portfolio; we focused on redefining processes and change management through the process of combining two teams into one cohesive unit. Redefining venue processes included- Creating an efficient system for venue onboarding, reporting, and client communication which increased productivity by three hundred percent- We opened key job opportunities to support the new system which led to greater venue client satisfaction- We opened key job opportunities to enhance our vendor relationships in the community- Created SOPs for Sales Operations which positively impacted response times, use of templates, online review requests, and post-event data- Negotiated vendor commissions which led to 20% growth in event profits overall- Improved vendor relationships through programs which cultivated mutually beneficial relationships and enhanced community brand recognitionChange management processes included- Supporting the ownership team by developing, implementing, and tracking of new departmental strategies in the areas of Accounting, HR, Sales, and Event Operations- Conducted budget reviews to maximize on revenue margins- Standardized new hire marketing, recruiting methods, and employee onboarding through implementation of an HRIS system- Introduced feedback loop reporting and a company-wide skills assessment strategy for increased communication and professional development across all levels- Implemented scheduling standards based on venue specific requirements and event fulfillment- Created a central knowledge base for venue information, pricing, and training documents which improved the employee onboarding experience

Orlando, Florida Area

The Balcony Orlando, lovingly called TBO by the service team, is a loft-style space with an adjacent rooftop overlooking the downtown area. Perfectly situated in the heart of the Central Business District, TBO is the perfect spot for a casual gathering or formal occasion.My goal at TBO was to create a one-of-a-kind experience for our venue team and clients. We specialized in mentoring young professionals on what it means to have a heart of service, as well as innovating the way we plan and execute private events at the most sought after venue in downtown Orlando. - Responsible for supporting the ownership team via the management of the firm's internal brand known as The Balcony Orlando, including marketing, event sales, community events, and operations- Built strong relationships within the local vendor community- Developed venue policies and procedures for sales and event operations- Assisted with marketing campaigns, social media push, and community event planning to build awareness of the new venue facilities- Recruited, onboarded, and trained a team of young professionals with a passion for events- Implemented sales strategies which yielded a 30% revenue increase year over year

Orlando, Fl

Founded by husband and wife team, Joe and Alyse Quinn, Big Vision believes that your brand makes a difference. It impacts the world. So at Big Vision, they work with you to find a vision for your future. And then they build the solutions to get you there. Their talents across design, content, technology, and strategy come together through collaboration and simple innovation to serve you.In true entrepreneurial fashion, the Big Vision team longed for a brand for which they can completely own the style, voice, and sales processes. Out of this spirit of innovation and ingenuity, The Balcony Orlando was born and I was asked to spearhead the project.

Orlando, Florida

Maintain Vendor, Sponsor and Partner Relations Manage sponsor investments and donations Assist in managing a $125,000 marketing budgetBuild new relationships through local chambers and community engagementsResearch community outreach opportunities and develop goal-oriented strategies Develop marketing plans for various Fairgrounds-produced events Arrange event logistics including event registration, setup, and breakdownAnalyze each event’s performance, prepare and share resultsOversee social media channels and engagement, responding accordingly to comments, questions and reviewsImplement new processes for event inquiriesExecute key initiatives for increased event satisfaction of clientsHost onsite tours and conduct presentations about CFF’s educational programs

Orlando World Center Marriott

Analyze secret shopper reports to find areas for improvementIncrease host engagementAssist in the proposals to increase GSS via WIG lead measuresParticipate in the successful launch of the check-in, check-out features of Marriott’s Mobile App Create training materials for the new guest satisfaction survey tool known as GuestVoiceImplement leisure strategies for summer and holiday guests Create power points for monthly/quarterly staff meetings Develop a training manual to further develop front desk agents in various technical subjects as it relates to business impact of every day decisions

Orlando Airport Marriott

Assist Room Operations as Manager on DutyPrepare schedules every week for Laundry, Housekeeping and Front OfficeClose Payroll for all three areasInventory and OrderingBalance department checkbookRecord Guest Satisfaction Scores for the departmentUse Marriott traditions of Service Excellence to assist guests while checking-in, checking-out, answering questions, or resolving guests' issues.Ensuring that all Front Office procedures are executed correctly and completed by the end of the shift.Follow the local operating standard for proper cash handling.Contribute ideas for improving guest experiences, especially for the hotel's repeat guests.Give suggestions for improving team work and opportunities to build relationships with those individuals.Sales Assistant Feb 2009 ­ June 2009Provide administrative assistance the Sales department by screening phone calls, qualifying clients' needs to determine the best way to assist, created proposals and contracts, assembled marketing kits, and more.Run reports to determine productivity of the Sales department.Act as a liaison between clients and the Sales managers.