Magellan Federal is a contracting company managing the health and wellness of all U.S. Air Force Wounded Warriors and their assigned caregivers.• Ensured business units had operational equipment at all times so they could produce their required daily activities. • Rapidly responded to clients during system malfunctions to understand, troubleshoot, and cordially provide solutions. • Collaborated with multiple business units to analyze data, gather feedback and produce reports. • Developed self-help documentation for clients and IT staff to solve common computer issues as efficiently as possible.• Managed IT assets to ensure 100% accountability of all company owned equipment. • Created VBA scripts to automatically format and produce reports without the need for thousands of repetitive manual entries.• Designed data collection methods for teams to consolidate and report their daily activities to upper management using Microsoft Excel.

DTSI is a contracting company providing technical services to the military.• Managed software and hardware configuration of 3000+ computers; identified any systems out of standards and patched them remotely.• Collaborated with Air Force network personnel to upgrade Microsoft Windows in the most efficient schedule possible—day and night. • Managed walk-in customer repairs during network-wide outages, documented resolutions and kept customers informed.• Coordinated with hardware vendors to order parts during system failures.• Created self-help products for customers to help themselves when they encountered common errors. • Developed PowerShell scripts and batch files to automate software distribution and improve the efficiency of repairs.• Saved numerous hours for the repair team by consolidating system image files and automating the installation process.

Being self-employed I managed my time to effectively provide the following services:• Troubleshot and repaired network malfunctions, to include software and hardware.• Consulted with clients for website development, design modifications, and hosting options.• Established client relationships through honest and reliable work.

CAE USA is a contracting company helping military customers to develop and maintain the highest levels of mission readiness.• Collaborated with subject matter experts to create syllabi, learning objectives, exams, lesson plans, training flows, study guides, presentations, and online training materials.• Managed training development staff.• Collaborated with other department managers, instructors, engineers, technicians, subcontractors, and government oversight representatives to ensure training products met customer requirements.• Established development workflows, accountability measures, and versioning methods, to manage production of hundreds of products.• Coordinated with remote offices to ensure managers had access to and were using current versions of courseware products.• Improved student progression time to their follow-on classes and instructor grading accuracy by converting paper grade sheets to digitally signed pdf’s and programming pdf’s to provide assistive grading.

Crew Training International (CTI) is a contracting company delivering cutting-edge learning to ensure successful transfer and retention of critical skills.• Managed department staff of 4. • Established kick-off meetings, prototype reviews, development timelines, and product acceptance tests.• Collaborated online, remotely with subject matter experts (SME’s) to produce interactive courseware.• Developed the online U.S. Air Force 4 hour MQ-1/9 RPA Instrument Refresher Course.• Initiated team meetings and encouraged dialog to ensure our team had what we needed to achieve our goals.• Established department processes which contributed to the company earning an ISO 9001:2008 certification. • Developed acceptance test plans and ensured deliverables met customer requirements.

• Established a new department; ordered computers and applicable software, developed quality assurance measures, interviewed, hired staff, onboarded, trained, and ensured staff understood customer expectations.• Setup and integrated an online project management system with a learning management system (LMS) so business units could collaborate on all courseware development and also deliver student training.• Developed a custom training application to be delivered online for training USAF aircrew. • Developed custom learning activities allowing students to learn by configuring aircraft systems.• Programmed application functionality using ActionScript 3.0, PHP, Javascript, the Apache web server, and SCORM 1.2.

• Installed, tested, and administered a new training management system used in 4 states.• Documented security plan for a newly proposed training management system for approval to operate on government network.• Configured Microsoft Windows server to meet security policies established by government network personnel.• Solved computer/LAN issues for 50+ civilian instructor pilots and assigned Air Force personnel.• Setup and managed department file/web server to consolidate instructor training materials.• Developed website to provide local staff with visual status of computer issues; used HTML, CSS, JavaScript, PHP, and MySQL database.• On call: Solved computer issues weekdays, after hours, and weekends.

• Responsible for ensuring Air Force units around the world received accurate and timely upgrades to their F-15 simulator training devices. • Coordinated with multiple agencies to keep abreast of aircraft modernization efforts to ensure the simulators matched the real aircraft.• Documented detailed error reports during simulator acceptance testing and prioritized errors for contractor remediation. • Provided desktop computer support for training department.• Managed the departments file server by monitoring the operational status, installing patches, and verifying nightly system backups.

• Participated in kick-off meetings, design reviews, quality assurance and customer acceptance testing.• Collaborated with subject matter experts (SME’s) to produce interactive applications for students learning complex systems.• Developed custom graphics, application menus, animations, and instructional presentations to enhance learning for Air Force students; used Macromedia Freehand, Fireworks, Dreamweaver, and Flash. (Macromedia is now Adobe)• Presented Air Force training technologies to agencies wanting to learn new techniques for applying technology in their classrooms. • Documented each step of the development process to maintain the history of each revision.

• Taught avionic system principles, schematic diagrams, and troubleshooting techniques to new technicians. • Maintained instructor lesson plans, classroom presentations, exams, and student study guides.• Setup and configured computer test labs, instructor desktops and 20 classrooms with 60-inch touch screens.

• Diagnosed and repaired aircraft avionic systems, including computers, wiring, and antennas.