Christopher Short Email & Phone Number

Chandler, AZ, US

Scottsdale, AZ, US

• Manage a team of leaders overseeing ~50 employees.
• Ensure flawless deployments to all customers involving Axon body worn cameras, VR, Air and interview room equipment.
• Partner with 3rd party venders to ensure superior customer experience.

Scottsdale, AZ, US

• Instill proactive processes and initiatives that increase NPS, boost product adoption, increases customer retention and supports customers at the highest level.
• Create a long-term strategy with support and partnership from other stakeholders that supports the overall growth objectives of Axon
• Track KPIs across all pillars of Customer Operations and drive strategic projects to support continuous improvement and business transformation.
• Direct team leadership for program/ project management and customer success.

Seattle, WA, US

• Owner of new rostering product, with planned roll-out to 10,000+ users throughout all lines of business within Amazon Stores.
• Reviewed sales, customer concerns, and new opportunities to drive business product strategy at weekly planning sessions.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Led fast-paced, highly adept cross-functional team to develop and prioritize product features and build product roadmap.

Seattle, WA, US

• Performed program research, analyzed data, and collected user experience feedback to generate new product business cases.
• Originated new product concept, automating Amazon Stores global rostering system, with forecasted yearly savings of approximately $15M per year in cost-to-serve
• Pitched product to all Amazon stores C-level executive leaders and received green-light to move forward from all.
• Engaged with customers, partners, and constituent groups to create positive, trusting, and professional relationships.

Charlotte, North Carolina, US

• P&L ownership of $150M+ European Dassault Aviation account, exceeding revenue and margin targets every year.
• Managed business growth (5% YoY during COVID), customer satisfaction, delivery commitments (95% on-time delivery), and quality control (<500 PPM).
• Negotiated critical business opportunities with customer C-level executive team, including 10-year long-term agreement, ensuring financial success for years to come.
• Managed large portfolio of 1,000+ mechanical, electrical, and software products, driving supplier execution to ensure on-time delivery of products.
• Indirect manager of eight peers, mentoring, and coaching to ensure customer business team exceeded performance expectations.
• Ownership of strategic plan (1-, 3- and 5-year goals) focused on revenue growth through new business generation, competitor and market intelligence, emerging technologies, customer needs, and new product introduction.

Charlotte, North Carolina, US

• Responsible for saving $75M+ of internal cost-to-serve by leading 20+ data driven, c-level senior executive sponsored business transformation projects, all under budget and ahead of schedule.
• Led large-scale Kaizen events (30+ attendees), involving all Aerospace functions (supply chain, pricing, contracts, IT, operations, etc.) to identify issues and drive automation/ improvements.
• Project example: Created new product to manage year-over-year contract part pricing effort. Led full agile lifecycle, leading to 88% reduction in part holds/pricing disputes, 83% reduction in customer emails and $8.5M.
• Indirect manager of ten employees, including 1:1's, staff meetings, and reviews.
• Team lead for internal six sigma and lean processing initiatives, eliminating 400+ hours of internal waste.
• Training and change management focal, engaging 1,000+ associates in multiple training sessions to ensure change was understood, adopted, and accepted.

Charlotte, North Carolina, US

• Direct manager for team of seven engineering and customer support program managers, supporting Army and multiple commercial helicopter customers.
• Performance managed, reviewed, and hired team members while working through multiple team transitions and organizational changes.
• Increased team performance, through coaching, empowering, visibility, and open communication, reflected in year over year comparison.
• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.

Charlotte, North Carolina, US

• Owner and champion of all customer concerns for Defense and Space customers Boeing Mesa and L-3 Communications.
• Owned R&O delivery metrics, improving the turn-around-time average of 120 days, to less than 20, by collaborating with suppliers and implementing internal supply chain improvements using Kaizen and lean principles.
• Led generator service-related difficulty project, identifying creative solutions to decrease schedule from 12 months to less than 4 months, saving $200k, which drastically improved a challenged customer relationship.
• Cross-functional team lead, ensuring alignment of strategic objectives and delivery of measurable and sustainable results.

Charlotte, North Carolina, US

• Owner of all auxiliary power units reliability, management, and improvements provided to international customers: Airbus, Bombardier and KHI.
• Created schedules, statements of work, and monitored installation of materials and equipment for compliance with drawings and specifications.
• Cross-functional team leader accomplishing 12-month engine oil test for Exxon Mobil, $100k under budget and 4 months ahead of schedule.
• Generated cost proposals and presented return on investment assessments to leadership.

Charlotte, North Carolina, US

• Implemented six sigma and lean manufacturing principles to decrease cost ($1M+ savings) and increase quality (30% defect reduction)
• Researched and tested design feasibility and operation of equipment, components, and systems.
• Applied project management metrics and tools in oversight of engineering and manufacturing projects and program services.
• Drove 50% metric improvement for: on time delivery, cycle time reduction, first pass yield, turnaround time, inventory reduction and safety.

Commerce, California, US

• Led installation of four state-of-the-art production flow lines, 4-weeks ahead of schedule and $40 under budget.
• Increased production capability by 700%.
• Implemented point in time audits, investigated equipment failures and developed models of alternate designs and repair solutions.
• Specified needs for projects, defined problem areas, and applied cost effective solutions using six sigma and lean manufacturing principles.

Dulles, Virginia, US

• Owner of development, design, analysis, testing, and integration of all Minotaur IV mechanical ground support equipment used at Kodiak launch facility.
• Mechanical lead for Kodiak Pathfinder mission, completing project 3 weeks ahead of schedule and $85K under budget.
• Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.

Cleveland, Ohio, US

• Created CAD models and drawings for 100+ designs.
• Managed Kaizen events to improve efficiency throughout supply chain (15% reduction in waste).
• Interacted with suppliers to establish price effective designs based on lead times, part availabilities, and relationships.

Master Of Business Administration (Mba), Business

Bachelor'S Of Science, Mechanical Engineering