Simon Daniels

Simon Daniels Email and Phone Number

Sales Director at ipSCAPE @ ipSCAPE
australia
Simon Daniels's Location
Sydney, New South Wales, Australia, Australia
Simon Daniels's Contact Details

Simon Daniels personal email

n/a
About Simon Daniels

An experienced sales leader, trainer, coach and entrepreneur, with an extensive background in contact centre operations, I now lead the sales team at ipSCAPE. We are an Australian-based cloud contact centre technology platform that provides clients with an omni-channel solution to enable all customer interactions. I most enjoy in helping organisations navigate the change-process of implementing new technology and absolutely love the moment of realisation clients experience as new untapped opportunities open up before them.

Simon Daniels's Current Company Details
ipSCAPE

Ipscape

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Sales Director at ipSCAPE
australia
Website:
ipscape.com.au
Employees:
54
Simon Daniels Work Experience Details
  • Ipscape
    Sales Director
    Ipscape Apr 2018 - Present
    Sydney, Australia
    IPscape empowers organisations to build customer moments that build trust, loyalty and engagement​. We provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.
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  • Clearsuper
    Ceo & Co-Founder
    Clearsuper Oct 2012 - Apr 2018
    Sydney
    Simon co-founded ClearSuper in 2012 after identifying a opportunity in the superannuation market, adding value for all Australians. Simon was appointed as CEO of ClearSuper in October 2012.
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  • Ipscape
    Various Roles
    Ipscape Oct 2009 - Nov 2015
    IPscape provides contact centre software solutions to call centres across Australia and Asia. Initially I was brought on board to oversee the training operations. Subsequently I managed the support desk, worked closely with clients to optimise performance and was lead project manager for several client implementations.
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  • Mypath
    Director
    Mypath Nov 2010 - Oct 2012
    I founded MyPath in 2010 to deliver tailored training and development solutions to businesses and individuals. MyPath delivers results through high-calibre, engaging and highly effective training packages, cultural change initiatives designed to support high performance teams and motivational leadership programs.MyPath delivers a unique value-proposition especially in today’s margin-conscious market. With the belief that every company is unique, we concentrate on getting under the skin and delivering a bespoke solution that will deliver results for your business and your people. To maximise the impact for your business, MyPath offers consulting services for organisations with a focus on multi-channel technology, People Management (HR strategies, Recruitment, Leadership) and Agent Productivity (Team Management strategies, Agent Development & Employee Engagement).MyPath currently works with a range of clients, from large multi-national financial services corporations through to smaller independent operators. We engage with each client to help them chart their unique path towards success. MyPath’s clients include Citibank, Spreets, Peakbound, Commonwealth Bank and Suncorp.
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  • Customcall
    Recruitment & Training Manager
    Customcall Nov 2007 - Apr 2009
    Recruitment Manager Role• Recruiting for an 800+ seat contact centre with a team of three direct reports• Restructured recruitment provision through an RFP process that replaced the existing Master Vendor supplier with a performance driven Managed Service Provider model with two new agencies. This model dramatically raised retention and lowered placement costs.• Analysis of staffing trends (attrition, absenteeism, recruitment costs, headcount etc Training Manager Role• Designed and facilitated all training solutions (induction, sales training, management training)• Managed a team of trainers to deliver high quality training interventions• Created & delivered sales programs using rapport based NLP • Wrote Sales Campaign scripts• Conducted Risk Management projects in line with the Financial Advice Centre AFSL
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  • Customcall
    Various Roles
    Customcall Oct 2000 - Nov 2007
    Account Manager: Responsible for the operational performance of inbound and outbound sales campaigns to both internal and external stakeholders. My 4 direct reports and an overall team of 85 marketed credit cards to Westpac customers. For my performance in this role I was awarded ‘Leader of the year’ in 2005 and won an overseas trip.Learning and Development Manager: With a team of three, my role included induction and sales training for contact centre staff, as well as coaching team leaders. My success in this role lead to a promotion to Account Manager. Team Leader: Managing a team of 15 staff selling insurance to Westpac clients – including motivation, counselling and coaching, setting and achieving sales targets, leadership and performance management as well as management of rosters. My success in this role lead to a promotion to Learning and Development Manager. Customer Relationship Manager:A hands-on sales role – contacting customers to market products and services for the telecommunications and insurance industries.
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Simon Daniels Skills

Training Coaching Call Centers Management Recruiting Team Leadership Crm Contact Centers Call Center Sales Sales Management Team Management Performance Management Employee Engagement Training Delivery Business Coaching Entrepreneurship Culture Change Customer Experience Executive Coaching Sales Operations Direct Sales Customer Retention Organizational Learning Nlp Training Management Direct Marketing Solution Selling Program Management Development And Delivery Of Training Training Programme Design Learning And Development Solutions Sales Presentation Skills Organizational Culture Career Development Superannuation Selling Strategic Consulting Systems Thinking Contact Center Operations Career Development Coaching Financial Advisory Capital Raising Emerging Payments Fintech Lead Generation Bill Payment Business Development

Simon Daniels Education Details

Frequently Asked Questions about Simon Daniels

What company does Simon Daniels work for?

Simon Daniels works for Ipscape

What is Simon Daniels's role at the current company?

Simon Daniels's current role is Sales Director at ipSCAPE.

What is Simon Daniels's email address?

Simon Daniels's email address is sd****@****.com.au

What schools did Simon Daniels attend?

Simon Daniels attended University Of Technology Sydney, Kaplan, St Ignatius College Riverview.

What skills is Simon Daniels known for?

Simon Daniels has skills like Training, Coaching, Call Centers, Management, Recruiting, Team Leadership, Crm, Contact Centers, Call Center, Sales, Sales Management, Team Management.

Who are Simon Daniels's colleagues?

Simon Daniels's colleagues are Georgi Genov, Mark Ferris, Claudia Ip Scape, Koliyat Vinuraj, Mandy Mei Cpa, Peter Conneely, Rebecca Mcmahon.

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