Part-time position, evolved from extensive volunteer work, initiating database creation, capture and management processes along with various fundraising programs including individual giving, raffles, corporate sponsorship, and more.

Temporary, part-time contract coordinating program providing support for youth and young adults with developmental disabilities.

Managed portfolio of direct mail, online and event fundraising, along with select major donors and various stewardship events. Developed budgets and tracked revenue and expenses. Led improvements to increase efficacy of data capture, management and reporting. Designed and supervised implementation of dynamic donor segmentation for personalized appeal messaging. Increased renewal and retention rates by 5-7% in first year, tripled total new donors by Q3 in second year.

Managed client services team, providing overall strategy, support and guidance. Oversaw handling of all client projects including project management, strategic guidance, marketing services, system/product design and development along with daily clerical, administrative and customer service responsibilities. And, developed and managed supporting internal processes and activities that benefit external and internal client workflow.

Provided leadership and strategic direction in the development and implementation of United Way’s direct marketing strategy, across digital and traditional mediums. Focused on increasing donor acquisition and retention through targeted direct mail solicitation and stewardship, along with managing complex monthly and tribute giving programs.

Responsible for online community including coordination of design, development, syndicated content publishing and maintenance of nearly 50 websites including one main portal, regional micro-sites, eCommerce, integrated and personalized email marketing and social media. Also implemented content development and training programs to maintain a high standard of quality and brand protection.

Managed portfolio of direct mail, telemarketing, direct response television (DRTV), online giving, monthly giving, merchandise and donor stewardship programs while maintaining vendor relationships, budgets and leading team members.

Managed portfolio of direct mail, telemarketing, direct response television (DRTV), online giving, monthly giving, merchandise, donor stewardship programs while maintaining vendor relationships, budgets and leading team members. Also responsible for Raiser's Edge database administration and supervising donation processing team performing daily payment transactions, tax receipting and customer service. Proposed and led the launch of an online Content and Constituent Relationship management… Show more Managed portfolio of direct mail, telemarketing, direct response television (DRTV), online giving, monthly giving, merchandise, donor stewardship programs while maintaining vendor relationships, budgets and leading team members. Also responsible for Raiser's Edge database administration and supervising donation processing team performing daily payment transactions, tax receipting and customer service. Proposed and led the launch of an online Content and Constituent Relationship management systems to improve design, functionality and accessibility of website and online giving programs. Show less

Responsible for account and project management, retention and issue escalation for 21 clients (both non-profit and corporate), resulting in $900,000 in gross revenue (15% increase over previous year) for the Database Services department. Led custom web application and database development team for custom CRM (constituent relationship management) trigger based marketing applications. Demonstrated exceptional organization skills by multi-tasking competing deadlines and priorities for the… Show more Responsible for account and project management, retention and issue escalation for 21 clients (both non-profit and corporate), resulting in $900,000 in gross revenue (15% increase over previous year) for the Database Services department. Led custom web application and database development team for custom CRM (constituent relationship management) trigger based marketing applications. Demonstrated exceptional organization skills by multi-tasking competing deadlines and priorities for the day-to-day support of various projects. Project Manager duties included overseeing design, database analysis, development and quality assurance teams. Maintained database and fundraising applications as the primary administrator managing data import/export and mapping, banking file set-up, data entry processing business rules and fulfillment procedures. Show less

Coordinated donation processing teams for Weekend to End Breast Cancer events in Canada and UK. Assisted with onsite event logistics and execution.

Generated and monitored marketing program reports and supervised data processing teams for various not-for-profit programs including events, lotteries and donations.