Leslie E. Valdes Email & Phone Number

Boca Raton, Florida, United States

Created and updated different documents, reports, and spreadsheets.Maintaining and updating Calabrio with new hires, departmental changes, and regular updates. Collaborated with senior and department leaders to develop and implement workforce plans.Determined appropriate schedules and made proactive adjustments to meet coverage and service.

Boca Raton, Florida, United States

Restructured the Claims Dept of the Call Center during Covid to efficiently manage remote and on-site call center staff.Consistently reduce attrition from 15% to 9%Train and directed a team of 67 staffDevelop procedures and incentives to motivate and build camaraderie while maintaining clients’ service levels agreements (SLAs)Implement target goals by.

Pompano Beach, Florida, United States

Configuration of software customization features, environment testing, QA testing, special projects and client training.

Fort Lauderdale, Florida

As a consultant I provide assistance to clients and our own internal departments with regard to compliance and regulatory issues such as: Initial eligibility & re certification, change or adding of school ownership, assistance with credit to clock conversions, catalog, policies and procedures review, on site procedure & departmental evaluations, audit and.

Fort Lauderdale Fl

In my new role as a Product and Software Trainer I am responsible for training our customers and new employees. Training options include Financial Aid, Software and Product Services. These training's can be provided live or via webinar. I am also responsible for creating training materials consisting of software manuals, handouts, exams, polls and labs for.

Fort Lauderdale, Florida

As the Account Executive I am responsible for the relationship management of all schools using the FAME Student Information System Advantage and the FAME Student Financial Aid System eSolutions. I am the primary day-to-day client point of contact, managing all aspects of the relationship and advocating internally with functional areas and subject-matter.

Fort Lauderdale, Florida

As an Account Advocate I am responsible for the relationship management of all schools using the FAME Student Information System Advantage. I am the primary day-to-day client point of contact, managing all aspects of the relationship and advocating internally with functional areas and subject-matter experts on the clients’ behalf.

6451 North Federal Highway Fort Lauderdale FL 33309

As a lead representative of the Client Solution Center I provide product and financial aid customer support to our clients as well as internally to our Customer Service Representative. I report vital information regarding availability of new products releases and updates. My main priority is to provide timely resolutions for all clients inquiring about our.

Fort Lauderdale, Florida

As a representative of the Client Solution Center I provide product and financial aid customer support to our clients. I report vital information regarding availability of new products releases and updates. My main priority is to provide timely resolutions for all clients inquiring about our products, financial aid and our services via telephone and.

Fort Lauderdale, Florida

Provide assistance and guideline to current and prospective students and their families in the completion process of the application for financial aid. Assist students and their families in developing a financial plan in order to continue their education. Collect and scan all relevant documents to Central Processing Center for processing and aw3aiting funds.

Miami Lakes, Florida

To administer specific aid programs within the Office of Student Financial Aid. To serve as a financial aid advisor for an assigned caseload of student a recipients in the Office of Student Financial Aid. To act with a high degree of initiative and judgment in liaison relationship between students their parents an several government agencies. Responsible.

Davie, Florida

Responsible for providing direction and supervision to five Student and Customer Service Specialist in regards to counseling and assisting students, parents and potential students with all student service matters listed below in the prior position. I also worked hand-in-hand with management to resolve customer concerns.

Davie, Florida

Provided full-time coverage at the front counter in the Student Services Information Center. Assisted students, parents and public concerning financial aid, registration and bursars’ issues and inquires. Some of the duties included, collecting cash, check and credit card payments, setting up payment arrangements with students, assisting students in.

Davie, Florida

Worked in the Office of Student Financial Services and Registration for the Undergraduate Financial Aid Counselor. Duties consisted of updating data files, assisted with incoming phone calls, filling checking incoming mail and responding to student applications, and all general office duties.

Miami, Florida

Worked in a doctor’s office in the filling department. Duties consisted of ensuring files are up to date and in order; helped with incoming phone calls; pulled all necessary files on daily basis.

Bachelor Of Applied Science (B.A.Sc.), Management And Supervision

Associate Of Arts (Aa), Liberal Arts And Sciences, General Studies And Humanities, B