Maika Paul Email & Phone Number

United States

-Record equipment upgrades and swap-outs to ensure the accuracy of the companies computer equipment inventory.-Image 30 Windows Surface Pro and Lenevo T440 devices; performed hardware repairs on Lenovo laptops.-Assist in testing and elevating new hardware or software applications as upgrades or enhancements to the production environment.-Actively supported 300+ users with various troubleshooting issues through remote desktop, email communication, and interpersonal visits.-Ensuring workstation set up is sufficient for and to user while working closely with the QC lead on major Windows Surface roll out project.-Upgraded/configured 15 users to Microsoft Office 2016 while working simultaneously on Surface Pro project.

Philadelphia, Pennsylvania, United States

-Manage day-to-day users’ needs and expectations. Providing on site and remote proactive server/network support, configuration, set up, and maintenance of different clients’ network. -Manage Windows server network infrastructure, setting up user accounts, email accounts with exchange server 2003/2007/2010.-Route and notate incoming client request using ConnectWise ticking system, upholding network processes, procedures, and best practices.-Personally, assisting highest-ranking company executives daily with a wide variety of issues including computing, mobile phones, and audio/video.-Providing technical assistance with hardware and software problems. Identifying, evaluating, in deploying windows patches to desktop.

Philadelphia, Pennsylvania, United States

-Reviewed records and assessed nutritional condition of at-risk residence by recognizing unplanned weight changes and other issues.-Worked closely with team members to update cleaning protocols and increase aid efficiency.-Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident.-Calculated nutritional requirements to assess adequacy of diet and nutrition support.

Philadelphia, Pennsylvania, United States

-Established efficient workflow processes, monitor daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities.-Managed CRM database, including troubleshooting, maintenance, updates, and report generation.-Updated virus protection systems based on computer virus report.-Scheduled appointments for management teams and maintained updated Zcalendar using Microsoft Windows and Teams systems.-Developed paperless environment by implementing an online system to manage data, fulfill orders, and integrate processes, resulting in improved efficiency of 43% and reduced labor hours of three hours per week.

Philadelphia, Pennsylvania, United States

-Assisted pharmacist in daily operations tasks and administrative tasks.-Handled over 100 customer accounts daily in pharmacy and maintained accuracy to prevent data errors.-Met regulatory record keeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.-Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.