Melissa Mcdaniel Email & Phone Number

Oldsmar, FL, US

United States

United States

Oldsmar, FL

• Collaborate with department managers, supervisors and Subject Matter Experts (SME's) to gain knowledge of work areas and topics requiring training.
• Develop curriculum requirements and programs designed to support organizational needs and objectives.
• Lead and/or independently develop instructional materials including tutorials, digital interactives, job aids, audio, and video content (including scripts), storyboards, simulations, activities, assessment tests, etc.
• Deliver and facilitate learning programs in a variety of formats (in-person, virtual, multi-session)
• Proven excellence of working in collaborative settings with demonstrated ability to be a team player as well as a leader and coach.
• Continually exploring fun and innovative new solutions, technologies, and ideas to further my development and improve my work; much of which I pass along to the benefit of our entire team.

Palm Beach Gardens, Florida

• Manage and coordinate the daily printing operations and production of jobs approved by the client from the sales and art teams.
• Handle screen preparation processes such as screen selection, degreasing, film emulsion coating, and image/art burns as well as image registration on both manual and automatic machines.
• Perform quality checks throughout the print run, and ensure that quantities have been verified; fold screen printed items safely and neatly, and ensure that they are appropriately packaged for client distribution.

Boca Raton, FL

• Implemented systems and business processes with a centralized administration of email, document management, client database system and IT administration.
• Established and created an office operations manual
• Facilitated the integration of a customer relationship management, transaction management, marketing and automatic client communication tool.
• Established project plans for agent listing appointments, track and monitor progress, meet production and closing deadlines, and oversee project implementation of Brivity.

Boca Raton, FL

• I implemented a centralized administration of document management, associate database system for leadership communication and an on-boarding process for new agents.
• Conducted and facilitated agent training
• Assisted agents in other duties not specifically defined (intranet applications and usage, and other general computer-use needs).
• Acted as MCA (Market Center Administrator) in their absence and assisted in all aspects of the Market Center financial, administrative, and other reports and analysis.
• Essential duties and responsibilities: Computer input; Assist the MCA with bookkeeping (A/R and A/P); Purchasing (supplies and equipment); Communications/Interactions: Staff (Team Leader, MCA, Productivity Coach.

Bismarck, North Dakota Area

• Presented purchase offers to sellers for consideration
• Acted as an intermediary in negotiations between buyers and sellers, generally representing one or the other
• Compared a property with similar properties that have recently sold to determine its competitive market price
• Advised clients on market conditions, prices, mortgages, legal requirements and related matters
• Promoted sales of properties through advertisements, open houses, and participation in multiple listing services
• Accompanied buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting

Bismarck, North Dakota Area

• Coordinated and planned with 23 school administrators and stakeholder groups in creating and building the new district website for the largest school district in the state.
• Created, implemented and facilitated training and support on standardization for teacher and student websites.
• Lead teams in planning, integrating and supporting technology end-user tools and applications for use with students.
• Promoted and assisted educators in the use of district technologies.
• Modeled technology integration and trained others in coordination with the Technology Training Coordinators.

North Dakota, United States

• During my coursework in a Masters in Instructional Design and Technology:
• Worked through the ADDIE process to enhance and develop content for online workshops.
• Researched and infused resources into workshops where appropriate.

I started at the Best Buy in Bismarck when they opened in October of 2005 as a Geek Squad agent. 3 years later I moved into the Mobile Cell Phones store within a store. I went back as a Geek Squad agent and ended working in the warehouse as product process and loss prevention.As an agent I managed the Geek Squad check-in and check-out experience for.

• Served as the front-line telephone support representative for line of business applications, company-standard desktop applications, personal computer equipment, and operating system software.
• Established and maintained effective relationships with clients and customers from all levels of the corporation and its family of companies.
• Communicated and effectively worked with the other information technology professionals to ensure quality support services were delivered.
• Keyed in, maintained and processed help desk requests through the Track It! management program.
• Dealt with a broad cross-section of the public in the construction and aggregate industry relating to diverse personalities in service situations demanding tact, diplomacy, and humor.

• Serve as the front-line telephone support representative for line of business applications, company-standard desktop applications, personal computer equipment, and operating system software for the Knife River.
• Establish and maintain effective relationships with clients and customers from all levels of the corporation and its family of companies
• Communicate and effectively work with the other information technology professionals to ensure quality support services are delivered to the Knife River Corporation and its family of companies
• Key in, maintain and process help desk requests through the Track It! management program
• Travel upon request to subsidiary companies to do in-house end-user training on various applications (Mainly Microsoft)
• Deal with a broad cross-section of the public in the construction and aggregate industry relating to diverse personalities in service situations demanding tact, diplomacy, and humor

• Advisor for the school yearbook and webmaster for school website
• Provide staff with software related technical assistance and professional development
• Perform maintenance, repair and technical duties for my classroom computer lab of over 25 workstations
• Formulate lessons to teach Media Productions, Computer Applications, Information Technology, Entrepreneurship, & some Business Law at the high school level & Keyboarding at the junior high school level
• Facilitate student learning by using a variety of instructional strategies that are continually developed throughout the year
• Provide efficient classroom management procedures to encourage student learning

• Assisted in the production of the school newspaper and yearbook through team teaching with the Mass Media instructor
• Demonstrated proficient and exemplary abilities as a first year teacher
• Formulated lesson plans to teach General Business, Multimedia and Desktop Publishing at the high school level and Keyboarding at the high school and junior high school levels
• Provided efficient classroom management procedures to encourage student learning
• Facilitated student learning by using a variety of instructional strategies that were continually developed throughout the year
• ;Attended the 2002 National Business Education Association Convention in Philadelphia Pennsylvania for professional and personal development

North Dakota Real Estate Principles Pre-Licensure Course, Real Estate, Certificate Of Completion

Masters, Instructional Design & Technology

Studied Instructional Design and Technology

Ba, Business Education

Studied Business Education