Sohail Abbas Email & Phone Number

Southend-On-Sea, England, United Kingdom

I worked with Inspizer on various transformation and migration projects, mostly to Microsoft 365from Google Workspace or on-premises platforms like file servers, Exchange servers etc. My typicalactivities in the projects included: Analysing client technical environments and taking inventory of configuration and datacontainers like mailboxes, user drives, sites, and document libraries to migrate. Implementing technical configurations in Microsoft 365 including Exchange Online,SharePoint Online, OneDrive for Business, Microsoft Teams, Entra ID (formerly Azure ActiveDirectory) and more. Testing configurations in various platforms like Microsoft 365 and Google Workspace, alongwith methodical documentation of test results and troubleshooting issues/unexpected results. Configuring migration tools including, but not limited, to BitTitan MigrationWiz, MigrationManager, Cloudsfer and others, and using these tools to carry out mail and data migrations. Keeping technical documentation up to date during the projects. Assisting with the preparation of end-user guides and support documentation to provide abetter user experience on migrations and minimise the tickets raised with project teams. Assisting end-users with technical issues during and after migration events,troubleshooting and resolving where possible, and escalating as needed.

I was a 2nd line engineer in the internal team at Nova and participated in day-to-day IT managementas well as projects and new implementations. Provided telephone and in-person support to end-users to troubleshoot hardware andsoftware issues on Windows PCs and laptops. Assisted in IT project work such as migrations to Office 365, network and server upgrades, anddesktop rollouts Maintaining and troubleshooting Windows Server and Windows 10 desktop environmentsincluding updating software, applying patches and routine monitoring. Administering Active Directory, Exchange Server, and Office 365 services Maintaining an accurate inventory of IT assets in large-scale rollouts Collaborating with hardware and software service vendors as required Conducting out-of-hours work to resolve incidents or undertake planned maintenance withminimum impact on users.

I started in the internal IT team as a junior helpdesk engineer and progressed my way up to thesenior engineer role. Provided 1st/2nd line technical support to end-users, responding to help desk enquiries, andtroubleshooting hardware and software issues on PCs and laptops running Windows 7/8, andWindows 10. Assisted users with troubleshooting and resolving issues related to legacy software used in theorganisation. Took part in a major desktop refresh using Symantec Ghost solution. Managed user accounts, mailboxes, permissions, and access controls in Active Directory &Exchange. Provided deskside as well as remote phone and email support to users. Diagnosed and resolved network connectivity issues for both wired and wireless connections. Conducted hardware upgrades and replacements for desktops and laptops. Coordinated with vendors for the procurement of hardware components.

I transitioned within Comsats to an onsite engineer role in the commercial broadband division. Thekey job functions I had in my role were: Conducted site visits to client companies for installation of new connections, includinginstallation of ADSL modems/routers. Provided onsite troubleshooting of connectivity issues which sometimes required replacementof equipment or diagnosing local LAN/Wi-Fi problems. Contributing to the enhancement of internal processes by providing feedback and insights fromthe field experiences, allowing for continuous improvement within the organisation. Upholding a customer-centric approach, and ensuring satisfaction through the timely andefficient resolution of issues. I earned commendations for exceptional service delivery.

I started in Comsats, the largest ISP in Pakistan at the time, as a customer support associate on abusy helpdesk. I dealt with inbound calls from customers who called in to get support. The key jobfunctions I had in my role were: Answered inbound phone calls in a professional and friendly manner, understood thecustomer’s reported issue and logged it in the helpdesk system. Assisted users with troubleshooting and resolved issues related to broadband connectivity andperformance on dialup as well as ISDN lines. Followed company SOPs to assess whether a site visit would be required and escalate to theonsite team if necessary Liaised and collaborated with internal teams as necessary to resolve customer’s concerns.