Sohail Abbas Email & Phone Number

Southend-On-Sea, England, United Kingdom

I worked with Inspizer on various transformation and migration projects, mostly to Microsoft 365from Google Workspace or on-premises platforms like file servers, Exchange servers etc. My typicalactivities in the projects included: Analysing client technical environments and taking inventory of configuration and datacontainers like mailboxes, user drives.

I was a 2nd line engineer in the internal team at Nova and participated in day-to-day IT managementas well as projects and new implementations. Provided telephone and in-person support to end-users to troubleshoot hardware andsoftware issues on Windows PCs and laptops. Assisted in IT project work such as migrations to Office 365, network and server.

I started in the internal IT team as a junior helpdesk engineer and progressed my way up to thesenior engineer role. Provided 1st/2nd line technical support to end-users, responding to help desk enquiries, andtroubleshooting hardware and software issues on PCs and laptops running Windows 7/8, andWindows 10. Assisted users with troubleshooting and.

I transitioned within Comsats to an onsite engineer role in the commercial broadband division. Thekey job functions I had in my role were: Conducted site visits to client companies for installation of new connections, includinginstallation of ADSL modems/routers. Provided onsite troubleshooting of connectivity issues which sometimes required.

I started in Comsats, the largest ISP in Pakistan at the time, as a customer support associate on abusy helpdesk. I dealt with inbound calls from customers who called in to get support. The key jobfunctions I had in my role were: Answered inbound phone calls in a professional and friendly manner, understood thecustomer’s reported issue and logged it in.