India Fails-Thornton Email & Phone Number

(My name is India C. Fails. I am a 37-year-old Supervisor of Engagement Specialist with Carenet Health. I pride myself in my innovation and diligence to exceed the goals that are set before me. I'm full of charisma, and rarely without a bright smile. I fancy myself in being a trendsetter, particularly with my intense appreciation for high quality assurance and a reputation of setting the industry standard for top tier quality customer satisfaction.

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  Pscr Supervisor Of Patient Engagement

  Carenet Health

  Aug 2021 - Present - United States

  Originally an Engagement Specialist (Top Performer in Multiple Programs serving different clients), I am now promoted (5 months from start date) to Engagement Specialist Supervisor Position. My current responsibilities include ensuring that the PSCRs are exceeding productivity goals and setting an industry standard of high quality customer interaction measures, while also empowering my engagement team in escalated call scenarios, ensuring my Engagement Specialist are prepared to educate and resolve all patients and medical clinic an provide resolution for their inquiries and concerns to exceed patient and clinical staff satisfaction. I also ensure my team is consistently a KnowledgeBase and endearing advocate of every patient that we serve.