Raquel Howard, Mba Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

In this role, I initiate and manage transaction plans, real estate projects, lease acquisitions, and property agreements to support federal and state government clients. This involves collaborating with cross-functional teams to formulate strategic plans that achieve business objectives. I communicate and cultivate relationships with client stakeholders, including C-level. In addition, I transform high-level concepts into quantifiable actions. I establish key performance indicators (KPIs) and track project progress for a team of brokers and subcontractors to ensure alignment with customer requirements. I oversee training and development, analyze contracts, and generate reports for stakeholders. I also utilize Lean Six Sigma principles to optimize business processes, technologies, and tools. My achievements include:• Continually took on responsibilities outside of my assigned role and surpassed employer expectations.• Controlled end-to-end project lifecycles that resulted in 840K square-feet of leased office space and more than $190M in contract value.• Developed a SalesForce CRM platform to effectively track projects and manage workloads for one client portfolio. • Constructed a project dashboard that monitored key data, project status, and assignments to provide clients’ senior managers with valuable insights on over 400 leases and facilitated consistent communications. • Pioneered processes and protocols that increased on time completion of client documents by over 60%. • Recognized as a team subject matter expert (SME) and primary point of contact alongside senior leader and partners.

Greater Atlanta Area

In this position, I managed federal lease acquisitions under Savills General Services Administration (GSA) Zone 2 and GLS Plus contracts in multiple markets across the Southeast U.S. to achieve clients’ strategic goals. I provided real estate advisory services to GSA and the State of GA to maximize value and drive informed decisions. I analyzed complex contracts and other documents for accuracy of critical information. In addition, I cultivated relationships with real estate and other industry stakeholders. One of my key achievements include:• Within two years, became a key player on a broker team that managed the federal and state government real estate portfolio.• Led and executed Real estate transactions/account management for Government leasing.• Implemented productivity efficiencies of tools and processes. Including, but not limited to, report functionality for team and senior account management. • Led initiative with SalesForce partner to develop and implement data gathering systems.• Identified and implemented business development efforts.

Greater Atlanta Area

I provided operational and administrative support to ensure seamless and effective business activities. This included preparing market studies, site surveys, RFPs, financial analyses, and lease documents for high-profile clients and delivering presentations. I managed project schedules and timelines, delegated tasks, and reported status to internal and external players to drive timely progression. I also maintained databases to increase functionality and accuracy. I conducted research utilizing leading-edge tools, such as Costar and Loopnet. My achievements include:• Licensed Real Estate agent who served as point of contact for 14 commercial real estate brokers.• Functioned as IT Lead accountable for troubleshooting, software and hardware setup, and server support.• Created a business development workflow that decreased data gathering and turnaround time by nearly 30%.

In this capacity, I orchestrated property acquisitions and sales for developers, investors, and clients. I discussed market conditions and negotiated and wrote contracts to complete transactions. I utilized my real estate subject matter expertise to determine property values.

In this position, I evaluated existing business systems and workflow and championed re-engineered processes utilizing Lean Six Sigma and Business Process Management (BPM) methodologies. I steered process improvement projects through review and analysis across multiple departments and initiated efficiency recommendations. I designed business process models, as-is diagrams, and value stream maps to assess current services. I also spearheaded to-be process, simulation, and testing and created control plan, scorecard, performance metrics, and standard operating procedures (SOPs) to facilitate process design. My achievements include:• Acted as an individual contributor on the NAC credit initiation workstream focused on booking rate and operational efficiency, increasing annual revenue by $13.8MM.• Boosted synergy via automated processes, generating $2MM in revenue, slashing manual work review by 50%, and reducing the number of calls by 600M per year.• Led the redesign of GCPR’s SharePoint site, streamlining user interface to increase usage by 80%.• Enacted business rules and regulations for customer-centric Lean Six Sigma tools like Voice of Customer (VoC) and critical to quality (CTQ) data.

• Managed 20+ representatives for priority project with direct reporting to senior project management.• Implement/establish performance standards to ensure service & quality standards are met & exceeded.• Coach & motivate team associates to improve productivity within a call center environment. • Monitor adherence to ensure productivity & statistics are met daily.(Div Mon, CWS, RTA)• Perform general manager duties for a team of 14-18 reps (i.e. entering schedule exceptions, escalated research for follow-ups, survey call backs, & team meetings).• Coordinate activities/reporting for new system rollouts, updates, meetings & projects.(Sawgrass, Firefly, Eclipse rollouts)• Responsible for team’s weekly & monthly system checkouts.• Responsible for Citibank Online Servicing up training of 70+call center agents.• Serve as 1st level contact for team’s system issue/resolution, account research & product knowledge.

Master Of Business Administration - Mba, Project Management, 3.75

Activities and Societies: Sigma Iota Epsilon Honor Society

Bachelor Of Business Administration (Bba), Finance, General

Activities and Societies: Dance TeamAttending OLLU gave me the opportunity to expand my volunteering in the community: Habitat.