Raquel Howard, Mba Email & Phone Number

Atlanta, Georgia, United States

• In this role, I initiate and manage transaction plans, real estate projects, lease acquisitions, and property agreements to support federal and state government clients. This involves collaborating with.
• Continually took on responsibilities outside of my assigned role and surpassed employer expectations.
• Controlled end-to-end project lifecycles that resulted in 840K square-feet of leased office space and more than $190M in contract value.
• Developed a SalesForce CRM platform to effectively track projects and manage workloads for one client portfolio.
• Constructed a project dashboard that monitored key data, project status, and assignments to provide clients’ senior managers with valuable insights on over 400 leases and facilitated consistent communications.
• Pioneered processes and protocols that increased on time completion of client documents by over 60%.

Greater Atlanta Area

• In this position, I managed federal lease acquisitions under Savills General Services Administration (GSA) Zone 2 and GLS Plus contracts in multiple markets across the Southeast U.S. to achieve clients’ strategic.
• Within two years, became a key player on a broker team that managed the federal and state government real estate portfolio.
• Led and executed Real estate transactions/account management for Government leasing.
• Implemented productivity efficiencies of tools and processes. Including, but not limited to, report functionality for team and senior account management.
• Led initiative with SalesForce partner to develop and implement data gathering systems.
• Identified and implemented business development efforts.

Greater Atlanta Area

• I provided operational and administrative support to ensure seamless and effective business activities. This included preparing market studies, site surveys, RFPs, financial analyses, and lease documents for.
• Licensed Real Estate agent who served as point of contact for 14 commercial real estate brokers.
• Functioned as IT Lead accountable for troubleshooting, software and hardware setup, and server support.
• Created a business development workflow that decreased data gathering and turnaround time by nearly 30%.

In this capacity, I orchestrated property acquisitions and sales for developers, investors, and clients. I discussed market conditions and negotiated and wrote contracts to complete transactions. I utilized my real estate subject matter expertise to determine property values.

• In this position, I evaluated existing business systems and workflow and championed re-engineered processes utilizing Lean Six Sigma and Business Process Management (BPM) methodologies. I steered process improvement.
• Acted as an individual contributor on the NAC credit initiation workstream focused on booking rate and operational efficiency, increasing annual revenue by $13.8MM.
• Boosted synergy via automated processes, generating $2MM in revenue, slashing manual work review by 50%, and reducing the number of calls by 600M per year.
• Led the redesign of GCPR’s SharePoint site, streamlining user interface to increase usage by 80%.
• Enacted business rules and regulations for customer-centric Lean Six Sigma tools like Voice of Customer (VoC) and critical to quality (CTQ) data.

• Managed 20+ representatives for priority project with direct reporting to senior project management.
• Implement/establish performance standards to ensure service & quality standards are met & exceeded.
• Coach & motivate team associates to improve productivity within a call center environment.
• Monitor adherence to ensure productivity & statistics are met daily.(Div Mon, CWS, RTA)
• Perform general manager duties for a team of 14-18 reps (i.e. entering schedule exceptions, escalated research for follow-ups, survey call backs, & team meetings).
• Coordinate activities/reporting for new system rollouts, updates, meetings & projects.(Sawgrass, Firefly, Eclipse rollouts)

Master Of Business Administration - Mba, Project Management, 3.75

Activities and Societies: Sigma Iota Epsilon Honor Society

Bachelor Of Business Administration (Bba), Finance, General

Activities and Societies: Dance TeamAttending OLLU gave me the opportunity to expand my volunteering in the community: Habitat for.