▪ Responsible for supporting the recruitment team throughout the candidate recruitment process while acting as the client’s brand ambassador and sourcing candidates for open positions.▪Review active candidates via the applicant tracking system and evaluating against position requirements effectively screening in or out of the recruitment process.▪ Effectively conduct candidate searches by using various resume databases, proprietary software, and networking sites utilizing basic Boolean search language.▪ Conduct phone interviews effectively screening candidates in or out of the recruitment process based on position requirements.▪Track all candidate activities within candidate application system.▪Provide support to recruitment team by assisting with administrative tasks, including market or salary data

▪ Responsible for recruitment/employment, onboarding, employee records, benefits administration, policy implementation, employee relations, and performance management.▪ Recruited and interviewed candidates for select positions and assisted management with hiring decision.▪ Proactively and resourcefully created solutions and HR best practices, approximately 75% of developed best practices were implemented. Best Practices included a new attendance policy, Hiring Manager Checklist, and a standard employment verification process.▪ Monitored and analyzed regulatory compliance with EEOC, HIPAA, and FMLA. Attended trainings and seminars to obtain updated regulations and policies.▪ Established a framework to provide regularly generated communications of information to employees regarding employee handbook updates, benefit programs, and 401K options. This resulted in a 25% reduction of employee inquiry calls.▪ Collaborated with management and employment counsel to develop and administer performance improvement plans to establish consistent processes. Provided risk management and mitigation by recommending resolutions that support business needs while ensuring compliance with state and federal law.▪ Delivered status reports to management on employee relations issues including verbal and written warnings, suspension, and/or termination. Provided management perspective & options for solutions to employee relations issues.

▪ Managed the coordination of customer service and support activities while providing Recruitment Process Outsourcing (RPO) services to Ford Motor Company. Responsible for the account's overall operational performance and client satisfaction. ▪ Responsible for developing a high performance team by hiring and retaining the right talent, delegating work, setting goals, holding the team accountable and empowering direct reports to make proper decisions and take appropriate action. ▪Provided direction and leadership to staff by coaching in completion of daily responsibilities to ensure that policies and procedures were followed. Managed 25 direct reports. ▪ Demonstrated company values by maintaining a positive demeanor while encouraging different points of view, moving the team through change, communicating business decisions, recognizing accomplishments and fostering teamwork.▪ Achieved business objectives by contributing information and recommendations to strategic plans by preparing and completing action plans, implementing production, reporting trends, resolving problems, and implementing change.

▪ Collaborated with stakeholders to develop, implement, and manage a high volume call center focused to support Kelly temporary employees in the United States and Canada with payroll support.▪ Provided direction and leadership to call center staff for completions of daily responsibilities to ensure company policy and procedures were followed. Managed between 15-23 direct reports--depending on call volume.▪ Responsible for interviewing, hiring, promoting, performance evaluations, counseling and termination of staff.▪ Assisted with training of departmental policies/procedures and all computer and voice systems, including the development of workflows to train team members.▪ Established a call monitoring schedule to assess content of calls to ensure engagement, accuracy and appropriateness of conversations of team members. Confirming quality assurance, productivity and utilization goals were maintained.▪ Managed phone system and routed calls appropriately to prioritize work and other coverage to maintain high contact levels.▪ Responsible for managing key business metrics that included Service Level Agreements, Customer Satisfaction Survey results, Process Development/Improvement, Issue Resolution, and Case Management.▪ Engaged with internal stakeholders to drive a positive change across the company by identifying root cause analysis regarding call types and call volume resulting in gains in efficiencies/productivity, and resolution of systemic issues.▪ Recommended process improvements to enhance efficiencies, reduce costs, and improve service level agreements.

▪ Supported 10 customer accounts that involved contacting identified candidates to offer employment, negotiate wages, and assign start dates▪ Delivered performance feedback to employees regarding company policy including coaching counseling and/or termination▪ Processed weekly and bi-weekly payroll for 300+ employees using a variety of vendor tools and payroll systems.■ Streamlined background screening process to confirm Kelly Services and the customer’s requirements were adhered to.■ Ensured all employee files were accounted for and compliant with the new hiring process.■ Created a process regarding efficiently documenting Worker’s Compensation that resulted in an increase of productivity.

▪ Provided recruitment and selection support by collaborating with hiring managers to compose and place job postings on job boards such as Monster, Careerbuilder.▪ Conducted new hire orientation classes ranging from 20-50 employees for all corporate new hires that included I-9 administration, employee handbook and benefit review.▪ Coordinated job fair logistics for all LensCrafter, Pearl Vision and Sunglass Hut stores by locating and scheduling the job fair venues and ordering recruiting materials.