Sarah Jones Email & Phone Number

Saskatoon, Sk, Ca

Saskatoon, Saskatchewan, Canada

Saskatoon, Saskatchewan, Canada

Norwich, United Kingdom

Norwich, United Kingdom

Norfolk, Uk

Every business has problems. Some you even know about. Every business goes through change. Some of which is managed. It’s common to have that nagging feeling that things could be done ‘better’ but not to have the time to carry out an objective review. It’s just as common to decide on a solution and implement it without proper investigation because ‘it’s better than doing nothing’.I am a Complex Problem Solving and Change Management specialist with extensive experience in getting to the root cause of issues and turning the situation around. As a certified Black Belt I have the backing of robust Lean and Six Sigma methodology. I’m not a typical ‘consultant’. I won’t give you the answers in a fancy report and leave it with you to gather dust on a shelf. As an experienced change manager I will help your business implement the solutions to your problems effectively. If you’d like to discuss your business and how I could help, please get in touch for a no obligation face to face meeting.To do nothing will rarely solve a problem. If you’re lucky enough for the effects to diminish, you can be confident the root cause hasn’t been tackled, so what’s to stop it returning?

Tunbridge Wells, Kent

As a certified Black Belt I worked on a consultative basis to transform businessprocesses; balancing customer expectations, strategic direction and operationalefficiency.● Led a full operational review of key business directorate, including organisationaldesign, producing recommendations supported by the CEO and successfully implemented.● Designed sales processes across multiple channels and businesses to support the launchof a second brand.● Won the AXA UK Innovation award for the ‘Customer Journey’ initiative I designed,developed & delivered.● Utilised ‘Lean’ methodology within key business area to reduce process steps by 40%;identifying and eliminating significant waste.● Raised performance from less than 1 sigma to over 3, for existing key customer facingsales processes.● Worked across numerous strategic initiatives.● Successful in gaining a place on the AXA Fast Forward programme for developing ‘highpotential talent’.● Consistently maintained an independent unbiased view and applied the technical tools of theSix Sigma methodology pragmatically, ensuring relationships with stakeholders were solid.● Used robust data analysis techniques and translate results into ‘business language’ ensuringfact based decision making.● Coached, mentored and developed greenbelts through the certification process, includingoverseeing and approving their initial project and supporting documentation.

Crawley

Identified and delivered projects to enhance customer experience and improvethe operational performance of processes, including:● Implementation of a records management policy to ensure we compliance withlegislation.● Led and implemented a ‘sales through service’ initiative equipping card servicing staff tosell a home insurance product to customers.● Managed a work stream during the sale and division of the Crawley based Barclaycardbrands.

Leicester, United Kingdom

Experienced rotations through the project management teams, leadingprojects in ‘Loans’ and ‘eCommerce’.● Business Project Manager for the Internet Banking Redesign project, completelyrebuilding the customer facing website and its interfaces with the core IT systems.● Worked very closely with a 3rd party supplier, as well as acting as the link between thetechnology team and the business.● Worked on the second factor authentication project which made Alliance & Leicester thefirst UK bank to implement this level of security to its Internet banking proposition.

Pershore

Bsc Hons, Accounting (International)

Education record

Year spent studying aboard as part of UK degree

High School