Responsible for designing and maintaining complex computer systems. Managed the computer and network systems for clients, including designing new solutions to address complex application and network issues and performance goals. Monitor and maintain computer networks, troubleshoot and resolve system errors and inefficiencies, and ensure that the computer systems are running smoothly and effectively.

O365 Exchange cross forest migration.Configure SMTP relay 2016 serversMailbox creation and management Address user mail flow concerns.Assist with user Mimecast troubleshooting Work with vested internal and external parties to address migration coners

Cloud Management & AutomationDiagnose and re-mediate issues with VM connectivity to log analytics.Work with clients to align our support to their requirements with a high level of attention.Identify issues with automation scripts using tools such as GithubOptimize and support Microsoft Windows server platforms consisting of virtual (VMware, Microsoft Hyper-V and Azure Cloud) and physical servers.Respond to resolve and document actions related to support request.

Responsible for the development, implementation, and optimization of customers Microsoft Exchange Environment. Provide a strong technical, analytical and communications skills for the management and administration of hosted Exchange environments. Responsibilities include day-to-day system administration including the monitoring of systems, security, performance, and backup/restore and configuration changes

Responsible for the successful partnerships between our customers, and Microsoft internal and external teams with regards to Incident Management and post incident accountability. Responsible for delivering support for Exchange Server 2007/2010/2013/2016 On-Premises to Premier customers. Specializing in troubleshooting issues with Exchange administration, client access, Information Store, mail flow (transport), high availability, server health, and performance. ~ Deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. ~ Share knowledge and experience with customers during support engagements, enabling them to better understand and mitigate future issues. ~ Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments. ~ Work with Technical Account Managers to effectively manage hot-sites including documented action plans and daily status updates for the customer and Microsoft management.

Multi-site service desk management.Process .implementation and improvement.Project managementManaging our digital signage using Four Winds, I’m migrating it to Digital Signage Studio. Crestron system management using a RoomviewTicketing system JIRA by Atlassian. Implementing a monitoring system using Spiceworks.

Provide IT Business support for five South East QCD Distribution centers. All IT efforts are aligned with Corporate IT for GSF. Reported to East Coast Senior Director, provided high-level Network Infrastructure strategy planning and recommendation. Installing, supporting and maintaining new server hardware and software infrastructure.Set-up, design and manage Mitel phone systemActive Directory 2003 manage user accounts, permissions and passwords.Managing center back-up systems with Backup ExecUsing PAR, provide support for chain complianceTurnpike transportation fleet optimization software.Suggesting and providing IT solutions to business and management problems.Create network diagrams using Visio 2007.Manage Multi-Site WAN Voice/Video/Integration Data Administration group involved with integrating traditional PSTN & Cable networks to a new IP base infrastructure network using VOIP, VPN, IP Telephony technologies, supporting 5,000 IP phones per clusterAnalyzing and resolving faults, ranging from a major system crash to a forgotten password.Undertaking routine preventative measures and implementing, maintaining and monitoring network security. Providing training and technical support for users with varying levels of IT knowledge and competence.Working closely with other departments/organizations and collaborating with other IT staff.

Served in the role of Helpdesk/Desktop Support and LAN/WAN Administrator. Responsibilities included new installations, upgrades, and maintenance of the LAN/WAN, Network Security, Internet, and set up and repair desktop PCs using Windows 2000/XP/Windows 7, 125 users. Responsibility: Desktop support for users including, MS Office, Windows 2000/XP, Windows 7, Operated and staffed help desk support for more than 125 users. Identifying technical problems and debugged hardware and software related to LANs/ WANs, laptops, printers, scanners, copier Upgraded computers from Microsoft Office XP to Office 2007 and trained end users on new software changes and additions. Assist users in their problems related to software JDE 9.0, Loftware label printing, JanTek and Cisco ViewMail and resolve them in a proper manner Used VNC (Remote Helpdesk Software) to troubleshot software including Microsoft Windows IE 8 WebEX, and Citrix. Made weekly reports to Director of IT department summarizing ongoing projects and make suggestions to improve department’s productivity. Interface effectively with other departments and staff to ensure satisfactory and timely resolution of their issues or problems.Used FoxIt pdf editor and AutoCAD to create plant network layout – currently used for tracing connectivity issues and identifying IDF and/ or switch issues

Information Systems Technology Specialist with an on-going responsibility involves analyzing, recommending and implementing account/access rights. Intranet / Internet / Network System hardware, O/S and applications, private / public access workstations (PCs and kiosks), the WAN as they interface with the LAN. Proactively addresses newly identified Virus / Vulnerable threats and communicate appropriately. Participate and coordinate all data security projects and processes.Manage and perform technology and platform reviews. Control and track project schedules, and communicate to Management and Tactical Teams on progress. Manage technological resources of Networked Systems.Actively working with leading vendors on high-end Network System equipment’sWork with QA, DBA, and Programmers to create test and manage SQL databases Create and maintain user accounts using active directory.SecureDoc encrypt, decrypt laptops, add users to WinMagic management console, add users keys to existing laptops as needed. Create and maintain ShoreTel, Goodlink and BES accounts.Create aging report currently being used budgeting and maintenance thru out company

Manage IT needs for 2 distribution centers, Install and troubleshoot software, printers, telephones, Nextel cell phones and Blackberries via telephone or in person.Troubleshoot and resolve issues with networked computers, laser printers, barcode printers, RF equipment, cabling, telephone and cell phone. Create and maintain user accounts using active directory. Evaluate new software for system compatibility and functionality.Create and maintain network and AS400 print queues.Managed all aspects of several network implementations including network planning, design, testing, documentation, deployment and maintenance of Windows based system. Responsible for complete support, installation, maintenance and training for all network and system components. Developed training and support plans for 400-user network.

Maintained 13 counties school cafeteria inventories, including expiration deadlines and price lists. Wrote and enforced new policies. Sustained weekly and monthly backups. Assisted in developing departmental reports.Managed user accounts. Managed 3 counties, encompassing 13 school USDA inventories.Create and maintain network and AS400 print queues.Managed all aspects of several network implementations including network planning, design, testing, documentation, deployment and maintenance of Windows based system. Responsible for support, installation, maintenance and training for all network and system components.

Maintain three sites 125 users Trained employees in computer software usage.Performed daily back-ups and worked with support office to correct PC problems.Work on Windows XP/2000/NT/98 machines. Install and configure servers, desktops and networking equipment.Troubleshoot network, Internet and email problems for users.Manage local area network.Maintain and upgrade PC’s from NT 4.0 to Windows 2000.Maintain database of leading wholesalers and retailers using MS Access.Perform regular backup using Ntbackup.Confer with network users about how to solve existing problemsDiagnose hardware and software problems, and replace defective componentsRun and configure network cables, troubleshoot connectivity issues, create users and configure other related issuesInstall Windows 2000, configure IP addresses, network printers, configure IBM Client Access for PCs Provide users’ technical support, analyze and troubleshoot problems that cause operational delays