Tiffany Desir Email & Phone Number

• Proficient with CampusVue software in the following Modules: Financial Aid, Student Accounts, Housing, and Student Services• Provided technical support to customers (i.e. college staff) via telephone and remote access• Diagnose error messages using SQL, profiler, and write basic SQL scripts to correct data• Facilitate new hire training to include setup Academic Years, Payment Periods, Packaging, and proper calculation of COA and Pell COA. • Reviewed and Corrected (Global: 3rd… Show more • Proficient with CampusVue software in the following Modules: Financial Aid, Student Accounts, Housing, and Student Services• Provided technical support to customers (i.e. college staff) via telephone and remote access• Diagnose error messages using SQL, profiler, and write basic SQL scripts to correct data• Facilitate new hire training to include setup Academic Years, Payment Periods, Packaging, and proper calculation of COA and Pell COA. • Reviewed and Corrected (Global: 3rd Party Servicer) files and modified Setup to receive Global files, resolved exceptions, created new schools on the BizTalk Server. Etc……….• Strong knowledge base of federal and state financial aid regulations with specific knowledge of FFEL Loan Programs, PELL Grants, and Title IV. • Average Case Closure 70 month (Depending on Incoming Case Load) Show less

Process loan applications through COD, ELM, CPS, and SM.Manage new loan documentation as well as maintain existing loan documentation Research and resolve discrepancies

Maintain awareness of financial aid resources. Advise prospective students of all tuition funding sources available. Assist students with questions regarding the completion of the Financial Aid applications. Conduct entrance interviews, testing, and exit interviews as required by Title IV and company regulations. Performs need analysis for Pell Grant estimates. Create estimated financial plans for prospective and current students. Accurately and timely prepare… Show more Maintain awareness of financial aid resources. Advise prospective students of all tuition funding sources available. Assist students with questions regarding the completion of the Financial Aid applications. Conduct entrance interviews, testing, and exit interviews as required by Title IV and company regulations. Performs need analysis for Pell Grant estimates. Create estimated financial plans for prospective and current students. Accurately and timely prepare forms. Prepare student promissory notes and ensure that promissory notes are properly completed and signed, with required documentation Show less

Responsible for student financial interviews and financial options Provide financing documents, and generate tentative award letter for all new students enrolling into the institution's programProcess all forms in accordance with State/Federal regulations and Company policies and proceduresDetermine Title IV eligibility through an approved needs analysis with CampusVueReview financial applications and disclosure statements for completeness and accuracy. Update appropriate… Show more Responsible for student financial interviews and financial options Provide financing documents, and generate tentative award letter for all new students enrolling into the institution's programProcess all forms in accordance with State/Federal regulations and Company policies and proceduresDetermine Title IV eligibility through an approved needs analysis with CampusVueReview financial applications and disclosure statements for completeness and accuracy. Update appropriate tracking systems for timely processing, funding, billing and collections. Show less