Stephen Williams Email & Phone Number

St Louis, Mo, Us

🔹 Consistently applies Agile and Scrum values in a Scrum team setting to reinforce Agile mindsets and drive iterative continuous improvement opportunities.🔸 Frequently collaborates with stakeholders, Product Owners, and developers to refine items according to established Definition of Done (DoD) items and acceptance criteria.🔹 Engages in proactively helping to remove impediments and blockers that prevent the delivery of value to stakeholders.🔸 Engages in proactively helping to remove impediments and blockers that prevent the delivery of value to stakeholders.🔹 Organizes and leads training sessions to improve team effectiveness.

Atlanta, Ga, Us

🔹 Worked within an Agile, self-organizing team setting to facilitate collaboration among stakeholders, end users, and business leaders to achieve organizational goals. 🔸 Oversaw and coordinated Agile team meetings such as stand up and 1-on-1 coaching sessions.🔹 Regularly reinforced continuous inspection and adaption cycles to achieve optimal business results. 🔸 Increased efficiency of project plans by facilitating high-level planning meetings with the leadership team to discuss risks, scope, and dependencies.🔹 Team Lead | Team Facilitator | Scrum

Atlanta, Ga, Us

🔹 Delivered value to the organization by applying advanced SQL query knowledge for data export tasks via API and/or FTP which resulted in full data automation.🔸 Consistently met or exceeded SLAs for service impediments by regularly applying deductive reasoning through frequently communication with stakeholders.🔹 Proficiently demonstrated both frontend and backend web application and mobile application support.🔸 Acted as Subject Matter Expert (SME) on the product which resulted in frequent collaborative sessions with stakeholders and end users.🔹 Used current technology and platforms such as Salesforce to maintain customer and end user information.🔸 Worked in conjunction with QA to lead testing and implementation sessions for back-end data feeds via FTP credentials.

Basking Ridge, Nj, Us

🔹 Increased organizational value and team effectiveness by training colleagues on various software functionalities for tracking client progress.🔸 Facilitated daily Agile meetings with the team to track progress, identify blockers, and assist with providing customer support as necessary.🔹 Proactively employed a servant leader approach to influencing without authority and mentoring co-workers in organizational best practices.🔸 Streamlined ticket resolution and increased customer satisfaction by collaboratively introducing a Remedy ticket system for tracking customer interactions and problem resolution.🔹 Managed subscriber's data network services through Authentication, Authorization and Accounting Servers.🔸 Gained Expert Level understanding of wireless networks including Voice Core Network, Packet Core Network and Evolved Packet Core Network and the spectrum in which they operate.

Framingham, Massachusetts, Us

🔹 Key Holder opened and closed store location. 🔸 Balanced opening and closing cash register. 🔹 Compiled and dropped off Bank deposits.🔸 Assisted with store visuals, merchandising and planned store physical layout. 🔹 Fulfilled client orders and assisted client concerns via phone and in person. 🔸 Demonstrated the value and benefits of select products to clients through Needs Assessment communication.