Steve Marks Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

As Head of Strategy and Architecture I led the transformative initiatives to enable our organisation's objectives. My strategic priority is evident in the creation of a comprehensive 3-year roadmap, driving accelerated growth, enhancing products and services, and uplifting our business capabilities to realise our organisation's vision. Utilising techniques like journey mapping, business capabiilities and value chain analysis, I ensured that our strategies were not only forward-thinking but also customer-centric, enhancing our overall competitive edge. I introduced an Enterprise Architecture framework, a Business Capability Model, and portfolio governance framework to underscore my commitment to informed decision-making, and customer-centric controls.My innovative approach extends to leveraging AI, Machine Learning, and RPA to pilot claims processing efficiency while fostering a culture of collaboration and cross-functional teamwork. I established the Strategic Portfolio Office concept to prioritise initiatives, ensuring alignment with our organisational objectives and consistently delivered on strategic priorities, including marketing automation, claims processing automation, enhanced digital experiences, legacy system migration, and the continuous uptake of Salesforce.With a focus on delivering results, I bring a unique blend of strategic thinking, technical expertise, and leadership acumen to drive our organisation's success and innovation.

Sydney, New South Wales, Au

The Head of IT & Strategic Projects was a newly appointed role where where I operated as a trusted advisor to the Executive Committee and Senior Leadership Group. My role encompassed leading a multidisciplinary team across all Digital and Technology domains, from Strategy and Architecture to Operations. With a strong focus on business alignment, I partnered with the organisation to advocate for exceptional, technology-driven, digital experiences.Highlights of my tenure include evaluating digital maturity across the organisation's value chain, resulting in the approval of a comprehensive Digital Transformation Strategy and Strategic Roadmap with a significant investment over 5 years. This strategy prioritised 5 portfolios of work, Digital Enablement, Business Process Optimisation, Analytics and Insights, and Enabling Technology. I also led the creation of a robust cybersecurity roadmap, achieved process optimisation goals, redefined Portfolio Governance practices, and drove impactful technology initiatives, enhancing efficiency and member experiences.

Sydney, New South Wales, Au

The Business Partner role was a new role design to strengthen relationship between IT and the business. The role managed multiple IT disciplines and was responsible for understanding business processes, prioritisation of projects, providing maximum return on investment, and defining IT strategy in support of the overall business strategy. The role was a trusted advisor to business stakeholders and led an IT team to deliver business outcomes. The Business Partner required significant knowledge in areas pertaining to both IT and the business and a thorough understanding of the organisation to identify its needs and envisage business solutions to boost member and staff experiences.

Perth, Western Australia, Au

As IT Business Manager, I led the development of Navitas Corporate's IT Shared Service capability, aligning technology with business objectives focusing on ehancing the student experience and outcomes.Notable achievements include creating a strategic IT roadmap, establishing a Business Engagement Framework to drive informed decision-making, and optimising IT project delivery through a structured PMO. I also delivered tangible business benefits, streamlined vendor partnerships, and standardized global technology solutions, enhancing Navitas' overall performance and outcomes.

Perth, Western Australia, Au

The IT Services Manager role was a newly created role, instrumental in driving strategic and operational excellence within the organisation. With a strong focus on aligning IT with business objectives, I crafted and executed a comprehensive IT Strategy, enabling Navitas to embrace technological advancements and unify IT services across business units. I optimised operational efficiency by restructuring IT Services Teams and implementing an ITIL-driven Service Desk, streamlining incident, problem, and change processes, and enforcing robust Service Level Agreements (SLAs).My leadership extended to business continuity planning, where I proactively identified and mitigated risks, ensuring minimal disruption and adherence to Maximum Allowable Outages (MAO's). I efficiently managed new business site expansions, facilitated seamless transitions during acquisitions, and fostered a technologically proficient environment that aligned skills with emerging technology trends. My role encompassed successful technology implementations, including cloud-based email migration, software deployment standardisation, and the integration of business units into a cohesive technology framework. Overall, I played a pivotal role in advancing Navitas' technological capabilities and operational efficiency.

Responsibilities+ Oversee national support to ensure smooth day to day operation and positive IT reputation.+ Oversee the national IT & Telecommunication Infrastructure+ Analyse, plan, design, implement and support IT & Telecommunication infrastructure+ Maintain System Development Life Cycle+ Implement and maintain a solid set of IT policies to reduce risk, intrusion and raise security+ Review and update the corporations DRP+ Assist in global strategic plan and development.+ Develop national IT Direction Plan+ Implement ITIL practices where applicable+ Identify downfalls in company procedures and workflows and work towards beneficial toolsets.+ Identify downfall in staff knowledge and provide training plans where appropriate for both IT and non IT staff+ Manage the IT Team+ Conduct Staff Reviews+ Manage and maintain positive relationships with consultants and vendors

+ Oversee national support to ensure smooth day to day operation+ Monitor and maintain the national IT & Telecommunication Infrastructure+ Analyse, plan, design, implement and support IT & Telecommunication infrastructure+ Ensure the corporation is technologically up to date+ Implement and maintain a solid set of IT policies to reduce risk, intrusion and raise security+ Review and update the corporations DRP+ Provide an annual company IT strategic plan and budget proposal+ Successfully plan and manage projects while adhering to deadlines and annual budgets you set+ Identify downfalls in company procedures and workflows+ Identify downfall in staff knowledge and provide training plans where appropriate for both IT and non IT staff+ Create and maintain documentation+ Manage the IT Resources+ Manage and maintain relationships with consultants and vendors+ Develop and maintain a mobile IT solution

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