Steven Evans Email & Phone Number

As a seasoned Unified Communications Consultant with over 23 years of proven expertise, I specialize in implementing, and optimizing cutting-edge communication solutions for global enterprises. Throughout my career, I've consistently demonstrated a unique ability to seamlessly integrate unified communications platforms, enhance operational efficiency, and drive innovation. My success lies in translating complex technical concepts into strategic business solutions, ensuring clients maximize the value of their communication investments.My core competencies include corporate communication, stakeholder engagement, message development, media and public relations, crisis management, cross-functional collaboration, client relationship management, persuasive negotiation, project management, and performance improvement.In my recent role as a Collaboration Consultant at Coca Cola Euro Pacific Partners, I led the optimization of Genesys Purecloud Contact Centres across 10 European sites, achieving an impressive 80% reduction in Service Now fault tickets within the first 5 months. I played a pivotal role in the migration of the legacy Cisco CUCM platform to the new Cisco Webex DI Cloud instance, contributing to an enhanced communication infrastructure.During my tenure at Virgin Media, I spearheaded the successful on-boarding of 12,000 new Webex users across Europe, reduced Opex budget through the promotion of Webex CMR meetings, and accelerated the roll-out of MS Teams for 5000 users during the work-from-home policy. My leadership was instrumental in deploying the 1st Digital Signage platform and enhancing Webex adoption through dedicated training sessions.As a Voice Specialist at Virgin Media, I contributed with the project delivery team on a multi-million pound project that delivered Cisco UCCE across all contact center sites, leading to a successful replacement of legacy ACD systems. I fostered effective communication with offshore IT teams, reducing "outages" and achieving key KPI targets.With a track record of success in stakeholder engagement, relationship management, and delivering groundbreaking projects, I am a trusted advisor to C-level executives. I look forward to bringing my unique blend of technical expertise, strategic thinking, and collaborative leadership to contribute to the success of future ventures.