Steven Patrick Email & Phone Number

Durham, Gb

Tyne & Wear, England, United Kingdom

• Managing the Energy, Water & Sustainability performance of the buildings on the estate.• Reduce overall costs for electrical, mechanical energy and water supplies• Reduce Energy usage and Carbon Emissions• Working with the Mechanical and Electrical Engineers to improve the operating efficiency of plant rooms and buildings

Newcastle Upon Tyne, England, United Kingdom

Sunderlnad

●Implementation of a multi department growth and retention process.●Monitoring the customer journey from after-sales to repeat business.●Managing interdepartmental relationships and processes.●Overseeing a slick and efficient collections and revenue recovery program●Ensuring a seamless Customer Journey is paramount

Sunderland, England, United Kingdom

● Managing and developing a team to implement a bespoke customer journey and experience. ● Managing growth and retention of customers and staff.● Monitoring the implementation of the with effective KPI’s● Upskilling product and industry knowledge ● Consistent motiving of experienced staff.● Ensuring Team engagement with the process and the business to deliver month by month● Intercompany networking. Building a seamless working relationship with my team and other internal departments.

• Ensuring I am customer obsessed and get it right first time• Taking full ownership of complaints and fix it when its wrong • 360 approach to ensure the customer only has to deal with me so no repeat calls • Appraising current energy needs, deliver alternative and more beneficial solutions to help with company growth • Ensuring the customers best interests are at the heart of all actions• Supporting the company ambitions, Smart Metering, Generation Electric, HPC and Nuclear ambitions• Maintaining a high level of professionalism, analytical thinking and balanced decision making

South Shields

Grow the energy services knowledge base within their respective team, help champion large client proposals, look at hand holding and implementing initiativesEnd to end facilities management Continuous development of processes and product knowledge in othersIdentifying opportunities for growth by internally and externally Multi Industry Objection handling

United Kingdom

Launching a first of its kind digital B2B pricing platformProject managed the design and integration of a bespoke CRM system for auto pricing. Secured and established relationships with active suppliers, new suppliers and DNO’s. Full business process from securing first contract to invoices raised for payment.Acquisition of client data, management of this data alongside developing a strategy for processing. Recruitment and intervention of staff into a new business, including the business first step into apprenticeships.Full training and development of staff including sales process, KPIs and targets. Identifying and securing sales, while retaining current business to support the growth of the company.

Uk

Launched and set up the foundation of the partner channel Acquiring partners and aggregatorsManaged a team of national BDMsResponsible for maintaining, managing and supporting the development of both Integrated SME and corporate staff into roles, ensuring successful relationships which provides additional revenue for their business through our value services.Managed supplier relationships, compliance and invoices procedures.

One step energy management and procurement tailored for your businessA Holistic Approach to ensure all the relevant business needs are catered for from start to finish.From energy procurement, energy and water cost management to fire safety, telecoms and insurance, we help all of our customers to control and reduce their variable business costs. With a dedicated team of Business Solutions Managers, all of whom have a wealth of experience and unlimited supplier access, you can be sure that we will help you and your company to save more, on more. Navigate our range of services using the icons below to learn more about what we can do for your business. Let’s start doing great things together today.

Redditch, England

Opening a sme sales operation in the West MidlandsRecruitment and intervention of staff into a new business,Full training and development of staff including sales process, KPI’s and targets. Identifying and securing sales, while retaining current business to support the growth of the company. Development of sales strategy

Birmingham, United Kingdom

Manage all aspects of the client relationshipWork in close partnership with the client to develop digital marketing as a key part of their business strategy and gather client objectives to ensure that we are helping them to deliver to these objectivesManage all new and existing client relationships with regular contactProvide a proactive service to clients through regular customer care calls providing digital platforms that include the traditional Yell products such as Yellow Pages, Yell Online, Search Marketing Services, web sites, social media and video that comprise our marketing services portfolio and introducing new products such as co-branded loyalty cards and transactional business services.•Solution based telesales of packaged business leads to increase revenue, customer growth and satisfaction.•Identification and acquisition of prospect business to generate new revenue.•To meet and exceed telesales quality and customer satisfaction targets.•Use relevant tools to demonstrate proven value of Yell products to influence the sale.

Grow the energy services knowledge base within their respective team, help champion large client proposals, look at hand holding and implementing initiativesAchieve daily/weekly/monthly sales targets. Ensure customer pipeline targets are met.Achieve the target conversion rates set.Ensure the target rejection/losses rate is not exceeded.Accurately complete all customer details & sales information to the required standard.Adhere to the sales compliance rules at all times.

United Kingdom

Managing incoming calls from customers,Discussing financial needs and identifying opportunities to promote attractive, great value products that our customers really want.Resolving enquiries effectively, providing an exceptional service for most affluent customers.Cross selling and making referrals to product specialists