We establish and maintain alignment with department objectives and the company's strategic growth goals by partnering with leaders, associates and teams to engage, develop and empower our organization. - Enabling individuals to adopt new values, skills, and behaviors via employee coaching and development- Effectively and accurately maintain confidential data and documentation, including maintaining a case-tracking system- Engaging employees around a common and shared vision, sustaining change- Participating and helping to guide change initiatives across the organization- Strategy development in response to company direction, customers and the industry - Performing data analysis, risk assessment, and other current-state assessments to determine strategic solutions- Assist Project Management Office in implementing technical changes (i.e. switching to SalesForce system)- Assist in team building activities/learning - Create and analyze quarterly turnover reports - Proactively launch company-wide KnowB4 Training initiatives to avoid phishing attacks - Supporting development and implementation of Salesforce system as SME and change management specialist, not limited to attending discovery, sprint, UAT meetings, SOP writing and training.

- KPI: 5, 1hr interviews per day, Contract goal: 50/month (obtained the most contracts in 2021: 596 and completed the most interviews in 2021: 968) - Determine candidate qualifications by conducting interviews, behavioral assessments and analyzing responses - Build and maintain a constantly changing pipeline in a very fast paced environment - Assist in sourcing quality candidates - Train incoming Recruiters - Created a resource for this department that is used in training new staff as well as being a "one-stop-shop" for all things recruitment.

Design and implement overall recruiting strategy and full cycle onboardingConsult with management to discover staff requirements and quality of current employeesAttend job fairs and networking functions Source candidates, conduct phone screens and follow-up interviews in STAR and behavioral methodsPrepare new hire paperwork, I-9 verifications; assess attrition rates and future hiring needsEngage with employees and new hires consistently Utilize excellent organizational, time management, and interpersonal skills to find quality candidates

Held weekly ‘Enhancement’ meetings after being a key admin and helper in testing a new system built by SalesForceDesignated as the liaison for outer office attorneys as a primary contact for aidManaged several legal assistants and their cases across multiple states remotelyHandled all brief requests, managing all brief writers and corresponded with the ASSURE Network.Successfully planned attorney summits which included but was not limited to corresponding hotels, booking rooms, meetings, AV equipment, catering, and the day-to-day itinerary

Effectively gathered, analyzed, and researched information and documents in relation to Social Security disabilityDeveloped methods to adequately manage over 600 casesSuccessfully trained new employees and aided other staff members in their workReceived a perfect annual review for consistently going above and beyond in my positionRegularly contacted clients via telephone on multiple lines, via email, or in person Discussed, explained, and walked clients through the process of filing for disabilityLearned how to accurately analyze Social Security’s Electronic Record Express file to assess viable cases Audited an abundance of attorneys’ cases in multiple states with a small team to assess which cases were missing profits and retrieved over $200,000 in missing fees and costs.

Effectively oversaw and managed day-to-day sales and operationsTrained and managed several employeesRecognized for maintaining and managing a positive attitude within the staff with multiple raises in one yearGenerated at least $500 per shift of additional revenue through customer relations and serviceDeveloped and executed marketing strategies for company branding, including social media marketing