Amber Van Der Hoeven Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Ottawa, Canada Area

-Led sales and client acquisition for Travel Trade and SMERF (Social, Military, Educational, Religious, Fraternal) services, including continuously growing existing accounts and strategically targeting, soliciting, and building new account relationships. Aggressively targeted new and potential business relationships through outside sales calls, telephone solicitation, and site inspections.-Conducted account and market research to develop innovative strategies to grow market share, in addition to designing an effective marketing plan for the segment. Consistently closed sales to meet the established long and short-term business goals within the set budget. Maintained accurate sales records and regularly drafted and submitted activity reports (Delphi, OPERA), action plans, and Sales Trip ROI reports. -Remained up to date on Ottawa business and tourism trends, including participating in industry-related clubs and organizations, attending market-specific trade shows, and collaborating with DMO to grow business in Ottawa. Frequently hosted FAM Tours and entertained clients both on and off-site.-Oversaw the complete renovation of the guestrooms and meeting spaces, adapting to changing processes and successfully taking the wedding account to the top account for the hotel. Contributed to achieving the highest sales in history for the hotel while managing the Canada150 year-round celebrations.

Ottawa, Canada Area

-Provided strategic support and guidance to the Centre’s Account Managers and Executive Leadership Team, including the coordination of correspondence, contracts, deposits, follow-ups, travel arrangements, schedules, ministry approvals, membership renewals, and purchases. -Managed Account Managers’ expense reports, and prepared monthly reports for key stakeholders. Monitored and updated digital databases using Ungerboeck EBMS and Microsoft Office Suite programs, in addition to managing the Centre’s website and social media accounts.-Continuously identified opportunities for improvement and strategies to streamline work processes and enhance the quality of client service delivery. Assumed responsibility for the generation of ancillary revenue due to the Ottawa Convention Centre’s rebranding to Shaw Centre, ensuring that it met the sales requirements of government and city investors.

London, Canada Area

London, Ontario, Canada

London, Ontario, Canada