Marlina Thompson Email & Phone Number

Atlanta Metropolitan Area

• Teach BLS, CPR, First Aid, and AED training under the American Heart Association curriculum • Instructors teach classes either at our location or on-site at the clients’ facilities • Instructors are responsible for facilitating video presentations, instructor lectures, skills demonstrations, testing students, answering questions, and completing post-course rosters, paperwork, etc.

Jonesboro, Georgia

This specialized billing department handles the entire billing cycle surrounding surgeries for 38+ physicians, 3 in out of network anesthetists, multiple 1099 anesthetists, 6 out of network ASC's, and a multitude of hospital in-patient, outpatient, wound care, and emergency cases. Spearheaded the development and implementation of a in house systems and processes for the complete anesthesia billing cycle. Full Revenue Cycle, (Insurance verification, Claim auditing, submission, and denials, Follow up on outstanding claims older than 30 days, Manually post all insurance payments, File appeals for denied and underpaid claims, Patient Collections, Insurance Collections, Follow up on insurance correspondence, Payment plans, Refund requests, etc.) Negotiate claim payments with insurance companies and TPA's. Insurance plan benefit document research.Credentialing.Handled claims that needed to be escalated due to failed traditional attempts at getting claims adjudicated timely. Interacted with customers professionally by phone, email or in-person to provide information for, identify, and resolve patient billing complaints and issues, and directed to desired staff members if needed. Reviewed billing problems, researched issues and resolved concerns. Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Epic - Tableau, and Excel. Created new standard operating procedures improving billing accuracy and cash flow. Trained and mentored staff on procedures, compliance requirements and collections techniques.Established efficient workflow processes monitored productivity and implemented modifications to improve overall effectiveness of personnel and activities. Developed highly-efficient administrative team through ongoing coaching and professional development opportunities. Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies

Charge entry for clinical, procedural, and hospital encounters.Full Revenue Cycle, (Insurance verification, Claim auditing, submission, and denials, Follow up on outstanding claims older than 30 days, Manually post all insurance payments, File appeals for denied and underpaid claims, Patient Collections, Insurance Collections, Follow up on insurance correspondence, Payment plans, Refund requests, etc.) Revenue recovery and account clean up.Prepare, review, and send patient statements. Interacted with customers professionally by phone, email or in-person to provide information for, identify, and resolve patient billing complaints, and directed to desired staff members if needed. Credentialing for physicians and ASC.Assist practice administrator in managerial duties.Reviewed billing problems, researched issues and resolved concerns. Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using our EMR system and Excel. Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping. Created new standard operating procedures improving billing accuracy and cash flow. Hired, managed, developed and trained staff, established and monitored goals.Trained and mentored staff on procedures, compliance requirements and collections techniques.Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities. Developed highly-efficient administrative team through ongoing coaching and professional development opportunities. Supervised and guided new and established employees on proper patient intake and documentation, and responded quickly to questions, which improved understanding of job responsibilities. Helped employees with day-to-day work and complex problems by applying analytical strategies. Oversaw appointment scheduling and itinerary coordination for both patients and physician.

Front office cycle (Verify insurance benefits for new patients, Obtaining referrals and prior authorizations, Scheduling and confirming appointments for multiple providers, Collecting co-pays, deductibles, and co-insurances, Posting patient payments, Daily deposits, etc.)Interacted with customers professionally by phone, email or in-person to provide information for, identify, and resolve patient issues, and directed to desired staff members if needed.Handling incoming and outgoing correspondence.Process requests for medical records.Training new hires.Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.Maintained professional and technical knowledge by attending educational workshops, reviewing publications and participating in professional societies.Verified insurance coverage and benefits and communicated directly with patient and ASC for timely scheduling of clinic appointment and surgery procedure.Counseled patient about personal financial responsibility and collaborated with the practice manager to resolve patient accounts.Credentialing for multiple doctors and an ASC.Cover for check-in and check-out.Billing (Claim auditing, Claim denials, AR, Revenue recovery on delinquent patient accounts.Cross training staff.

Atlanta

Front office cycle (Verify insurance benefits for new patients, Obtaining referrals and prior authorizations, Scheduling and confirming appointments for multiple providers, Collecting co-pays, deductibles, and co-insurances, Posting patient payments, Daily deposits, etc.)Interacted with customers professionally by phone, email or in-person to provide information for, identify, and resolve patient issues, and directed to desired staff members if needed.Handling incoming and outgoing correspondence.Process requests for medical records.Maintained professional and technical knowledge by attending educational workshops, reviewing publications and participating in professional societies.Cross training staff.Training new hires.

Jonesboro, Georgia

Administrative duties working directly with the campus registrar and resource center. As well as working indirectly with the campus president, financial aid office, career services, Ed. chairs, and the DOE.

Athlete II (trained in every department with proficiency)Department Lead (Footwear) Work in the areas of merchandise presentation, processing, stocking, markdowns, fitting room, cashier, S&R and customer service. Greets, interacts with and thanks customers on a regular basis.Maintains housekeeping standards of area, including ongoing recovery.Shows product knowledge (what’s in stock and functions of each product)Answer then direct incoming callsCashier

Offer personalized supportOrganizing events/engagements, running errands, managing appointments/calendar, making reservations, placing orders, answering/returning calls.

Moorpark, California

Answer all incoming callsFiling paperwork, data input onto the computer, customer serviceKeep office organized, Quick books

Watch, teach, and feed children ages 6 months to 3 yearsWork in areas of copy and selling the days teaching/message, keep bookstore organized, cashier, order supplies, keep manual log of sales, merchandise presentation, customer service

Maintains housekeeping standards of area, including ongoing recovery.Work in the areas of markdowns, cashier, and customer serviceGreets, interacts with and thanks customers on a regular basis.

Diploma, Medical Billing And Coding

Activities and Societies: Student AmbassadorFederal Work Study

Diploma

Activities and Societies: Teens for Humanity, A.V.I.D.Teens for Humanity President

Business Administration And Management, General