César Téllez Email and Phone Number

• Provided technical assistance to the Firms headquarters and 7 satellite offices located across the United States• Administered network accounts using DRA (Directory Resources Administrator)• Resolved Application issues remotely, Provided workarounds while the root cause of the issue. was researched • Created and administered voicemail boxes for users in all National offices• Escalated all network and application outages to appropriate groups and assisted with customer communications• Provided remote support via Citrix management console and Go To Assist• Assisted customers with PDAs – including Blackberry and Treo support

• Responsible of all PC issues for 4 buildings on the Toyota HQ Campus • Responsible for rapid resolution and documentation of Desktop PC, and LAN related problems on the Toyota National Headquarters campus.• Regular responsibilities include:Installing, troubleshooting, and configuring desktop PCs, laptops, docking stations and peripherals Proper documentation of each incident, recording progress and resolution in company’s ticketing system Conduct training of new technicians on the desk side support team• Assisted with campus HP rollout, which consisted of 1200+ HP PC installations to replace aging computer systems

• Responsible for supporting 400+ users locally and remote. • Created and tested new PC images to comply with company software standards and licensing restrictions.• Provided onsite technical support for out of state training classes.• Supported remote offices in Latin America, providing support in Spanish for Spanish language PCs• Ordered, configured and supported PDA smart phones.• Created Good link accounts and loaded software locally and over the air for remote users.• Assisted with the Avaya VoIP rollout and currently support the end users.• Conducted technical interviews for potential candidates and report to ETS manager.• Trained all new hires in the ETS team. • Created documentation for Sales Force and ETS Staff members• Evaluated current technology and make recommendations for problem resolutions• Worked closely with Manager to fill current staffing hours for support• Supervised ETS team members while Manager is not available

• Responsible of all PC issues for 9 buildings on the Toyota HQ Campus • Responsible for rapid resolution and documentation of Desktop PC, and LAN related problems on the Toyota National Headquarters campus• Regular responsibilities included:Installed and configured desktop PCs, laptops, docking stations and peripherals Installed and configured standard software on desktop PCs and laptops across campus Trained new technicians on my team as well as other groups• Responsible for the Data backfill PC replacement project. 200+ PCs• Assisted with campus Dell rollout, which consisted of 1200+ Dell PC installations to replace aging, non-Y2K compliant IBM computer systems.• Assisted with ongoing PC replacement project