Toby Evans Email and Phone Number

Fast and friendly help with your Computer Networking, Wireless, Security, Office Build, Data Management and Recovery, Best Practice and Risk Analysis.

Sr Analyst with TekSystems for NikeManagement and procurement of smart phones tablets and MiFi devicesEscalation ownership and resolution for all Nike cellular carrier issuesMet weekly with cellular providers to discuss business performanceAudit research reconcile department billing inquiries and adjustmentsCreate and update Nike Wireless Mobility knowledge and help articlesWorked with ITSM ServiceNow - JIRA - Office 365 - WorkVivo - iOS

Desktop Support / Migration LeadEntre Computer Services for Avangrid RenewablesProvide Tier 2 Desktop Support for desktop laptops tablets printers and scannersTesting and qualification of hardware and software under Win 7 Win 8 Win 10 XPMigrated all remote Win 98 laptops to Win 8.1 Tablets at 62 field officesService and warranty actions for our HP Dell and Microsoft solutionsWorked with ITSM Remedy - Office 2016 - Citrix - Powershell

Advanced Technical Support / Project ManagementLaCie LTD / Seagate TechnologyProvide Tier 2 Technical Support for direct access storage and network attached storageTesting and qualification of LaCie hardware and software under supported WIN MAC OSTraining and development of new employees - Create and update product documentationResponded to all technical questions for LaCie Facebook Twitter social mediaManaged warranty replacement exchange repair of Seagate Nytro PCIe SSD lineWorked with ITSM Salesforce - Office 2010 - GoToAssist - RAID - Remote Desktop

Provide Tier 2 technical support for MAC OS X on Apple notebooks and desktopsExcellent soft skills - Detailed and accurate case logging - Root cause isolationiPhone iTunes iOS support in both Windows and MAC environmentsFacilitated Apple hardware replacements repairs and returns