Tony Phouanenavong Email & Phone Number

Pleasant Hill, California, United States

Walnut Creek, Ca

• Completes fact-finding process to allow for thorough understanding of clients’ financial goals and needs• Develops customized ideas and solutions for each client• Specializes in helping clients meet their protection needs through a variety of insurance products

San Francisco Bay Area

As a financial consultant at Arkshire, I demonstrated my expertise in establishing a comprehensive financial planning process that has helped clients achieve financial security through asset protection and wealth creation. By leveraging my skills in developing tailored financial plans, I ensured that my clients and their loved ones would be well-prepared for life's unexpected events, such as disability, critical illness, or death.My innovative approach involved building solid, tax-efficient wealth portfolios that maximized clients' assets while minimizing risk. I expertly assessed clients' financial planning needs and identified crucial milestones, including major purchases, marriage, children, education, dreams, and retirement. Through consistent review and strategic financial management strategies, I successfully guided my clients in achieving their financial goals and maintaining a strong sense of financial security throughout their lives.

San Francisco Bay Area

When my wife and I first started dating, one of the places she took me to was a wine bar in the SoMa district of San Francisco. Once I saw the wine list, truth be told, I didn’t know what to order, as I had no idea what the difference between a Pinot, Merlot or Cabernet was. Luckily for me, Leona took charge of the ordering. I was simultaneously impressed with Leona’s knowledge of wine and intimidated by how much I didn’t know about wine. If I were to make any sort of impression on Leona, I had to know my wines! Over the next several weeks, to better appreciate Leona’s love for wine. I researched how and where wine is made, prepared, distributed and sold. I was blown away by the history and global influence wine has today. As my appreciation for wine increased each day, I came across an opportunity to sell wine over the phone working part time. Since I had a sales and entrepreneurial background, I figured, why not learn and earn at the same time? After a few short months of selling wine over the phone, my sales surpassed most of the full timers and my sales goals by 121%.As I continued to break my sales goals, my entrepreneur spirit kept telling me that I should work for myself. During dinner one night, I shared the idea with Leona, who use to work for a wine company supporting back-office operations. I pitched the idea to her and mentioned that if she could handle operations of a new wine business, I could handle the front end by dealing with the sales. Shortly after, we started T&L Wine Solutions.Through exhaustive efforts driven by a passion for wine, we created a database of wineries and pitched to each one about how we could increase their direct-to-consumer (DTC) sales. After landing our first small winery and increasing its sales by over $10,000 in a few weeks, we landed our next winery. And the rest is history. If you own a winery and are looking to increase your DTC sales, please don’t hesitate to reach to us for tips and tricks.

San Francisco Bay Area

As a founding member of the Customer Relationship Management team, I played an instrumental role in identifying top talent and training new team members. My focus on collaboration and innovation led to the design of workflow maps and email campaigns, as well as the development of training systems that drove continuous improvement for the team.Leveraging my knowledge in Salesforce CRM and Google Drive, I provided exceptional support for all customers across all markets, exceeding expectations and enhancing the company's reputation for excellence. I managed a high-volume of accounts through email and telephone using the 8x8 system, consistently delivering outstanding service and driving customer satisfaction.One of my key accomplishments was building strong relationships with car enthusiasts and mechanics, allowing me to effectively communicate the company's value proposition and close deals. My dedication to providing unparalleled customer service helped the company grow its customer base and drive revenue growth.

Charlotte, North Carolina Area

As a skilled team builder and strategic thinker, I have successfully developed and led teams from inception to thousands of representatives. I fostered a productive and independent team environment by recruiting, training, and supervising team members, providing guidance in customer interactions and sales scripting.My focus on customer retention and high levels of client satisfaction drove me to develop and implement strategic objectives that delivered results. I created innovative scripts and systems that allowed sales agents to become more independent faster, resulting in higher productivity and stronger results.I am an experienced presenter, regularly conducting presentations to groups of up to 20,000 people using PowerPoint to showcase products, services, and our company's vision. I drove revenue by prospecting and building a pipeline while simultaneously building strong personal relationships with potential clients.In addition, I have successfully recruited top professionals and business owners to partner with our company, demonstrating my ability to build and maintain strong relationships. I also spent individual time with top producers to teach them about leadership philosophies, and group time with the rest of the sales team to keep things simple and basic.Overall, my expertise in team building, sales strategy, customer retention, and presentation skills has led to significant growth and success for the companies I have worked with.

San Francisco Bay Area

As a skilled communicator, I have demonstrated my ability to quickly connect people from around the world with news anchors, photographers, and van operators, using my strong phone skills to ensure that important connections were made for stories to be covered in a quick and timely matter.I am capable of applying my knowledge to tasks requiring self-training, and possess a commanding speaking voice that projects across the news floor, capturing the attention of reporters and staff.I proactively initiated calls to the Police, Fire, and other government agencies for important news items, developing long-lasting telephone relationships for future breaking news. My efforts were instrumental in ensuring that KRON 4 was one of the first to cover the "Laci Peterson" case, having answered the call from a citizen and quickly getting the information into the hands of a senior associate in the department.With my exceptional communication and relationship-building skills, I am confident that I would be a valuable addition to any team seeking a proactive and resourceful communicator.

Berkeley, Ca

As a highly organized and detail-oriented lab technician, I have a proven track record of success in supporting research operations with a range of crucial tasks. I have experience organizing and cataloging archival samples in -80 C freezers, maintaining a weekly inventory, and handling daily receiving and delivery of shipments.I am adept at preparing media solutions, using sterile technique, and washing and autoclaving samples and tools. I have worked with the Robbin's Hydra 96 pipetting and syringe liquid handling robot, converting 4 x 96 well plates into one 384 well plate, and making replications. I am proficient in running agarose gels and analyzing DNA to calculate its size and determine its presence. I have also poured poly-acrylamide gels for DNA sequencing.My experience extends to working in the Drosophila genome sequencing department, where I made copies of genomic DNA libraries stored in E. Coli host cells.

Oakland

As an experienced trainer with a passion for supporting professional development, I have had the opportunity to make a meaningful impact by providing specialized training for Biotech companies to women on the CalWORKS program.Through my work, I have helped people develop the necessary skills to succeed in the Biotech industry, including providing them with the latest industry knowledge and best practices. I have also been instrumental in helping these women build their confidence and feel empowered in their professional pursuits.By leveraging my expertise in training and my commitment to helping women succeed, I have made a significant contribution to the CalWORKS program, providing participants with the resources they need to succeed in the Biotech industry.With my passion for training and dedication to supporting professional growth, I am confident that I would be a valuable addition to any organization seeking a skilled trainer with a commitment to making a meaningful impact.

Oakland, Ca

As a dedicated research assistant with a passion for pediatrics, I have had the opportunity to make a significant impact in the field of Sickle Cell Anemia Disease research. Formerly known as Children's Hospital Oakland Research Institute (CHORI), I have worked alongside leading scientists to support their research efforts.In my role, I have counted blood cells under the microscope and conducted DNA fingerprinting, contributing to the development of crucial insights and breakthroughs in the field. I am proud to have played a key role in supporting the research efforts of some of the most talented scientists in the industry.Through my work, I have developed a deep understanding of the complexities of pediatrics research and the importance of attention to detail. I am confident in my ability to work collaboratively with scientists and contribute to the success of research projects.