• Designed the company website utilizing Wordpress and developed custom WooCommerce Plugins for Rent-To-Own Industry.• Established product standards enhancing Search Engine Optimization with a Mobile-First mentality using Google Analytics• Implemented CRM programs, increasing customer website conversion rate by over 100% year-over-year.• Audited and analyzed website trends to enhance user experience (UX) and decrease bounce rate.

• Conducted in-depth client interviews to discern their business objectives and requirements for establishing a robust online presence.• Translated client goals into comprehensive production briefs, adhering to internal standard methodologies.• Maintained exceptional communication standards through phone and email interactions to ensure heightened customer satisfaction.• Offered expert advice on website processes and recommended optimization opportunities to enhance overall performance.• Established and sustained regular communication with clients, facilitating smooth progression through project phases.• Streamlined and processed customer-provided information and content to align with internal parameters.• Proactively identified and proposed actionable strategies and improvements to enhance client outcomes.• Served as the Quality Assessment agent within our after-care system for clients with existing websites as needed.• Collaborated effectively with team members and reported to the team manager on specific cases or initiatives.

• Constructed and programmed over 5000 well-informed product pages with unique descriptions and researched specifications while emphasizing search engine optimization (SEO) on the Shopify Plus platform.• Coordinated product-driven sales through social media and email campaigns with graphic design and marketing to more than 75,000 monthly subscribers, increasing sales by 14% YoY.• Produced audio/visual media campaigns utilizing a multitude of social media platforms.• Maintained retail website layout and branding a seamless shopping experience resulting in more than $2.5m annual year-over-year sales using custom HTML, CSS, and JavaScript• Built standards and managed support department to de-escalate customer service issues using creative problem-solving tactics.• Created and maintained automated CRM systems to benefit the communication and efficiency of the shipping and customer service teams.• Kept up to date with the legal procedures for retail sale within the tobacco industry utilizing anti-fraud and age verification systems.• Sustained working contact with suppliers and manufacturers to receive exclusive first-batch shipments of new product lines.

• Offered recording and mixing services to multiple music artists utilizing a digital 5.1 surround ProTools HD control surface.• Cataloged and organized professional sound library for use with visual media.• Direct mentorship under head editors of major movie trailers for Sony Pictures.