Troy James Monger Email & Phone Number

9600 College Way N, Seattle, Wa 98103

I, initially a volunteer, worked in the S.H.I.N.E. (Seattle Hub for Industry-driven, Nanotechnology Education) Lab. I studied the manuals & helped develop documentation, standard operating procedures, & trained others on the lab's:Aspex Explorer Scanning Electron Microscope with Energy Dispersive X-ray Spectroscopy, Olympius Fluoview FV10i Laser Scanning Confocal Microscope, ​Bunker DektakXT Surface Contact Profilometer, NanoSurf EasyScan 2 Atomic Force Microscope, Reichert ​EpiStar 2560 Metallographic Microscope, Malvern Zetasizer Nano ZS Dynamic Light Scattering, Signatone S-1160 Analytical Probe Station, Lucas Labs S-302-4 Resistivity Probe Stage Manual Four Point Resistivity Probe, AST Products VCA Optima Goniometer, Technics Hummer VI Sputter Coater, Cressington 108C Carbon Coater, Fisher Scientific Isotemp 281A Vacuum Oven, Branson 2510 Ultrasonic Cleaner Sonicator.I assisted the lab by operating the instruments for industry & academic investigators probing the macro, micro, & nano properties of their samples of interest in an exciting supportive scientific environmnet. http://www.seattlenano.org/

2405 Ursula Place South, Seattle, Wa

My responsibilities:• Supported gas survey field technicians by providing gas line and physical mapping information as well as form data from relevant APIs depending on the situation.• Answered field technician questions on procedures and guidelines. • Quality checked submitted field surveys, ensuring they met with Surveys and Analysis and Puget Sound Energy standards.• Performed data entry of submitted forms and surveys.• Assisted in the transition from a Microsoft Excel and Access data storage system to a PHP and SQL Server system.• Handled payroll collection and submission to the corporate office.• Tracked various field survey projects and assigned work to ensure their completion,

Seattle, Washington

My responsibilities:• Performed manual/semi-automated black and grey box functional, regression, sanity, and build verification testing (BVT) at the integration and component level, utilizing multiple testing tools and web service technologies.• Involved in Agile Scrum/Kanban End-to-End testing of the Billing system for the AT&T account, and have contributed in the testing of 2 major releases and 8 bundles/patches deployed into production.• Worked on the On-Going Support(OGS) testing team, communicating with developers in Seattle, our team members in India, and with other stakeholders in regards to knowledge transfer, test scenario design, test execution, troubleshooting, problem solving, issue escalation, and defect triage.• Studied high-level functional specification and development notes, designed test scenarios, executed test cases, ran Unix Shell scripts, performed baseline testing, reproduced bugs, reported issues, and validated change requests for defect hotfixes/patches.• Performed test environment set up, test data configuration and collection, verified relational database entries, maintained a record of test progress and results, and reported accurate test results and status to management.• Worked in a fast paced and diverse environment, under minimal supervision to meet customer standards and deadlines, as well as the OGS team's qualitative and quantitative goals.• Built a working knowledge of Amdocs product offerings, test environments, testing tools, developmental lifecycle, and in telecommunication billing systems/Digital Commerce Management.

Seattle, Washington

Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship. Earning 27 college credits towards an Introduction to Technical Support Certificate, in partnership with Bellevue College. Relevant courses include: Business Communications, Computer Applications, Information Technology Composition, Quality Assurance.While attending this education program we covered:• Basic computer Hardware maintenance, installation, and networking.• Software development life-cycle methodologies.• An introduction to SQL, Javascript, C#, and BASIC coding.• Code Testing, and bug reporting through Jira.• Professional Email communication, oral presentations, and customer conflict resolution.

2449 Riverside Pkwy, Grand Junction, Co

My responsibilities: • Cleaned the laser cutting tray before and after cutting operations to reduce the probability of cutting errors. • Cleaned and quality checked cut parts with various measuring instruments to ensure internal company and customer requested quality standards were met. • Properly disposed of waste after all storage bins had been filled to capacity or the current working shift was over. • Kept and reported logs of laser operation, the number of parts cut, and parts remaining to me manufactured to meet order requirements. • Learned the basic user interface for blue print upload and execution to produce requested parts and diagnostic routines to identify any operational issues to be reported to the shift supervisor.

Certification, Nanotechnology

Activities and Societies: North Seattle Community College SHINE Nanotechnology LabThe program lost their NSF funding with the 2016 budget.

Certificate, Information Technology

Bellevue accredited my education at Year Up, where I studied Hardware setup and maintenance, Software development and testing.