Guest Service Officer (GSO) Operations trainee - Back Office+ Front office - Rooms DivisionDutiesBack office tasks - answering telephone (in-house and external), responding to guest requests, departure reports – in-house guests, opera tasks - checking same day and next day arrivals, updating reservations as per guest requests, adjustment of the rates and rate codes from online travel agencies and travel agencies as per their contracts on opera, charging travel agency credit cards through 3c machine and manual credit card machine, assisting front of the house with creating reservations and day to day tasks and issues, following up with proforma invoices for travel in regards to their payment for their bookings, responding to emails (inter-departmental and external), looking into groups arrival and making registration cards and keys ready prior to their arrival, commissions for travel agencies and online agencies like booking.com, agoda etc., inter-department connections with regards to rates, bookings, rooms.

Cross TrainingDutiesWorked in all the major departments of the hotel industry (Housekeeping, Finance, Purchase, Security, Engineering, Front Office, Human Resource, Marketing).

DutiesWorked in food and beverage department for 5 months (20 June – 31 October 2012)Worked as receptionist for 1 month (01 November – 11 December 2012)