Mrudul Dubey Email and Phone Number

•Lead effective requirements planning, analysis and execution efforts • Lead requirement analysis/solution definition in a dynamic environment. Facilitate information gathering sessions (e.g., JAD, workshops, scrum sessions, sprint planning and retrospectives) with product and system owners, vendors and business SMEs to define business and system requirements. • Recommend solutions that satisfy stakeholder needs and enable efficient delivery, continually exploring opportunities for… Show more •Lead effective requirements planning, analysis and execution efforts • Lead requirement analysis/solution definition in a dynamic environment. Facilitate information gathering sessions (e.g., JAD, workshops, scrum sessions, sprint planning and retrospectives) with product and system owners, vendors and business SMEs to define business and system requirements. • Recommend solutions that satisfy stakeholder needs and enable efficient delivery, continually exploring opportunities for improvement and value-added solutions • Create and maintain business requirements documents, specifications and diagrams. • Evaluate alternative business solutions to systems automation where applicable • Perform data extract and analysis, such as data integrity checks, data migration and cleansing. • Review, analyze, improve and document complex inter-connected business processes. Negotiate interdepartmental handoffs, controls, roles and responsibilities, and coordinate among business functions the deployment and transition of updated processes. • Eliminate waste and redundancy, simplify processes and identify enablers to reduce process duration and cost, while improving process efficiency. • Lead design sessions in prototyping new systems to enhance business processes. • Lead efficient test planning and execution efforts, including oversight of user acceptance testing and post implementation review•Develop test plans aligned to stakeholder risk appetite, while minimizing testing effort, duration and required resources • Coordinate and perform hands-on, in-depth testing for modified and new systems • Provide QA advisory role for duration of any projects • Provide after hours production support and production implementation, and perform other duties as required. Show less

•Provide knowledgeable technical support and troubleshooting guidance pertaining to network, internet, cable and computer issues.• Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced.• Diagnose and resolve technical problems experienced to customers• Consult internal software, tools and guides, to research customer issues and implement solutions• Document customer records with log of problems… Show more •Provide knowledgeable technical support and troubleshooting guidance pertaining to network, internet, cable and computer issues.• Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced.• Diagnose and resolve technical problems experienced to customers• Consult internal software, tools and guides, to research customer issues and implement solutions• Document customer records with log of problems and solutions for use y other technical support representatives• Deliver exceptional customer service while staying within scope guidelines• Employ time management and multi-tasking skills to maintain high service levels• Thoroughly document customer interactions and escalate potential service issues• Identify opportunities to improve customer service Show less

Software Development: JavaScript, HTML, CSS, ASP.NET MVC, C#, .NET, Visual Studio, Python, VBA, Java, NodeJS, Express, AndroidDatabase Development: MySQL, PostgreSQL, Oracle 12c, and MongoDBIDE: Visual Studio, Unity, Eclipse, NetBeans, Spyder (for Python), IntelliJSDLC Lifecycles: Iterative, Agile (both Scrum and Kanban)Version Control: git using GitHub, GitKraken and BitbucketSoftware Quality: Microsoft Test Manager, Unit Testing, Integration Testing, Defect Management… Show more Software Development: JavaScript, HTML, CSS, ASP.NET MVC, C#, .NET, Visual Studio, Python, VBA, Java, NodeJS, Express, AndroidDatabase Development: MySQL, PostgreSQL, Oracle 12c, and MongoDBIDE: Visual Studio, Unity, Eclipse, NetBeans, Spyder (for Python), IntelliJSDLC Lifecycles: Iterative, Agile (both Scrum and Kanban)Version Control: git using GitHub, GitKraken and BitbucketSoftware Quality: Microsoft Test Manager, Unit Testing, Integration Testing, Defect Management, test automation.Projects:Online Car Rental SystemMultilevel Marketing Show less