Mrudula Joseph Email & Phone Number

Surrey, British Columbia, Canada

As Administrative Coordinator at Day & Ross, I provide comprehensive support to managers and staff. I efficiently coordinate driver schedules, manage manifests and deliveries, and ensure accurate data entry for BOLs and PODs. With a focus on compliance and accuracy, I verify LTL load information, assist drivers with critical documentation, and track agent freight deliveries.

Richmond, British Columbia, Canada

Provided comprehensive customer service by focusing on passenger check-in, issue resolution, and coordination of special requests. Guided passengers through check-in procedures with professionalism, verified travel documents, and addressed inquiries and special requirements. Utilized effective communication skills to resolve complaints, coordinate with team members and other departments, and maintain accurate records of daily operations.

New Westminster, British Columbia, Canada

Enhanced retail performance through targeted customer engagement initiatives, refined inventory control systems, and seamless transaction processing. Provided personalized styling advice to customers, streamlined inventory management, and maintained organized stockrooms. Utilized effective communication skills to address customer inquiries and complaints, efficiently operated the cash wrap, and demonstrated adaptability in a fast-paced retail environment.

Kerala, India

Developed and executed sales strategies, enhancing brand visibility and team performance while managing inventory levels and coordinating with suppliers to ensure material availability and accuracy. Implemented quality control procedures, trained and evaluated staff performance, ensured compliance with health and safety regulations and addressed incidents efficiently. Utilized CRM systems and Power BI to analyze sales data and market trends, collaborated with cross-functional teams to streamline operations, and addressed customer inquiries to ensure high satisfaction and retention.

Kerala, India

Led a team of customer relations representatives, focusing on high-quality service delivery, customer retention, and fostering a collaborative team environment. Streamlined customer journey processes, utilized CRM tools to track and analyze customer interactions, and organized customer retention events to enhance engagement and loyalty. Proactively address customer complaints and escalations, implementing practical solutions to ensure prompt resolution and high customer retention rates.

Master Of Business Administration - Mba, Project Management

Bachelors Of Technology, Electrical And Electronics Engineering