Michael Ruge Email & Phone Number

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Spokane, Washington Area

Provide customer service and technical support or credit card processing equipment to corporate clients.

Spokane, Washington Area

As a Senior Program Representative, my job duties were to assist students and parents as needed over the phone or via electronic ticket tracking system with information about the programs offered, updates to accounts, payments, accessing the secured area of the websites, and other customer related tasks.

Spokane, Washington Area

As a Priority Service Representative, my job duties were to provide customer service and support to personal and business banking customers. I utilized a dual screen, Windows based computer to perform tasks in adjusting fees, fixing mis-posted checks, communicating with customers and other banking personnel via electronic mail, and other general banking requests.

Spokane, Washington Area

I was the owner of Inland I.T. Solutions, LLC, a small computer consulting and repair firm, located here in Spokane, Washington. I did everything from planning new systems and upgrades for businesses to fixing and repairing workstations and servers. I utilized support tracking software and billing software to keep track of business related information. I also utilized electronic mail and telephone skills to communicate effectively with my clients.

Spokane, Washington Area

As a Sales and Support Representative, my primary duties were to sell new cellular phone activations. I provided support to customers of a major cellular provider. I developed databases using Microsoft Access and FileMaker Pro to assist in the operations of the store. I maintained the store's wireless and LAN network and made sure our workstations and printers were up and running at all times.

Vancouver, Washington

As a Security/Lobby Officer, I worked in the lobby of Hewlett Packard, answering multiline telephone systems, monitoring visitor access to the building, communicating with employees via telephone and email, and providing patrolling security services as needed. I was required to research data on company websites and the internet as needed for special projects. I developed Microsoft Access databases and Excel spreadsheets to assist in storing the records of visitor entry to the site.

Portland, Oregon Area

At Best Buy, I worked in the Customer Service Department and assisted customers with exchanges, returns, pickups, disputes, and other customer service related tasks. I worked on the front lanes utilizing a computerized point of sale system to ring orders and process credit applications and new activations of communication devices and internet services.

Vancouver, Washington Area

At Computer and Software Factory Outlet, my major responsibilities were to provide service and support to store customers, perform repairs and upgrades to customers' computers, build new computers, and provide support over the phone to customers. I was required to have knowledge of the technology we sold in the store. This included hard drives, motherboards, computer processors, computer communication cards (LAN, Wireless, Modems), and other computer related technologies sold in the store.

Associate'S Degree, Computer Systems Support

Certificate, Computers And Technical Support