The position will involve the following areas of responsibility• Answering technical calls to the helpdesk and effective logging of call information in to ConnectWiseManage and use of ConnectWise Automate to remediate issues• Administering Office365 including account additions, removal and modifications• Supporting and maintaining MS Server (to a basic level) /Desktops, Office365 MS Exchange• Designing and implementing Group Policy Objects• Reporting faults and maintaining logs on servers, desktops and laptops• Ensuring all client logs for equipment and users are maintained• Installing authorised software to users devices• Exchange server mailbox maintenance including archiving mailboxes• Setting up new users and disabling expired accounts in accordance with client requirementsOther:• Performing basic administrative support duties, as required, to meet specific operational objectives• Performing miscellaneous job-related duties as assigned by the helpdesk• Attending client sites occasionally to provide onsite support• Working extra hours to meet deadlines, as required and where reasonable• Providing assistance as required to the Service Desk Manager• Providing assistance and support to colleagues in IT-related matters• Ensuring that a high level of customer service and support is provided to all clientsThe position willinvolve the following areas of responsibility • Answering technical calls to the helpdesk and effectivelogging of call information in to ConnectWise Manage and use of ConnectWise Automate to remediateissues • Administering Office365 including account additions, removal and modifications • Supportingand maintaining MS Server (to a basic level) /Desktops, Office365 MS Exchange • Designing andimplementing Group Policy Objects • Reporting faults and maintaining logs on servers, desktops andlaptops • Ensuring all client logs for equipment and users are maintained

The position will involve the following areas of responsibility• Answering technical calls to the helpdesk and effective logging of call information in to ConnectWiseManage and use of ConnectWise Automate to remediate issues• Administering Office365 including account additions, removal and modifications• Supporting and maintaining MS Server (to a basic level) /Desktops, Office365 MS Exchange• Designing and implementing Group Policy Objects• Reporting faults and maintaining logs on servers, desktops and laptops• Ensuring all client logs for equipment and users are maintained• Installing authorised software to users devices• Exchange server mailbox maintenance including archiving mailboxes• Setting up new users and disabling expired accounts in accordance with client requirementsOther:• Performing basic administrative support duties, as required, to meet specific operational objectives• Performing miscellaneous job-related duties as assigned by the helpdesk• Attending client sites occasionally to provide onsite support• Working extra hours to meet deadlines, as required and where reasonable (Overtime is paid)• Providing assistance as required to the Service Desk Manager• Providing assistance and support to colleagues in IT-related matters• Ensuring that a high level of customer service and support is provided to all clients

Windows & Linux system administratorExceptional System Administration Professional With Superior Background In Troubleshooting,Documentation And Project Leadership.Excellent Documentation Proven To Develop Easy-To -Read Instructions/Procedures from ComplexInformation.Technology Expert Adept At Developing Systems And Overseeing Functionality And Operations.Project Lead That Coordinates All Team Activity To Meet Or Exceed Objectives.Troubleshooting Skilled At Delivering Smooth Processes and Trouble-Free Technology Environments

Windows & Linux system administratorExceptional System Administration Professional With Superior Background In Troubleshooting,Documentation And Project Leadership.Excellent Documentation Proven To Develop Easy-To -Read Instructions/Procedures from ComplexInformation.Technology Expert Adept At Developing Systems And Overseeing Functionality And Operations.Project Lead That Coordinates All Team Activity To Meet Or Exceed Objectives.Troubleshooting Skilled At Delivering Smooth Processes and Trouble-Free Technology Environments

# Responsible for third-level support for all server related issues.# Participated in complete system builds, upgrades, migrations, code deployments and patchmanagement.# Implemented security policy and virus protection.# Administered change management related to server upgrades and software installation.# Prepared and maintained documentation of technologies, standards and procedures.# Maintained and supported more than 20 servers for Intel Steady State

# Worked on an extensive certification project for Windows Vista and Office 2007 that impacted 22,000+users for Investors Group.# Windows Vista Features – Performed extensive research on the Windows Vista features andcollaborated with the Project Senior Systems Architect to enable/disable features such as DataSynchronization; Desktop Search; Disk Diagnostics; Document Editor; Network Access; NetworkCommunications Protocol; Peer File Sharing; Remote Desktop (RDC+RA); Smart Projector Detection;Vista Gadgets; Windows Meeting Space and Windows Update. Once these features were tested in thecomputer lab and a consensus decision was reached, I prepared a Detailed Infrastructure Documentand the Final Unit Test Plan and sent it to the PM for approval. The Windows Vista Image for the Groupwas created based on these features.# NTI Backup NOW – Researched and determined NTI Backup NOW v.4.7.5.8 compatibility toWindows Vista. Performed rigorous testing on Vista image and certified it for Vista compatibility.Prepared a Detailed Infrastructure Document; Unit Test Plan; Build Document; Operational ProceduresDocument and Transition to Production documents. These documents are an integral part for promotingany applications to the Production Environment. NTI Backup NOW is used by more than 5300Consultants for daily backups.

Diagnose hardware and software problems, and replace defective components.Perform data backups and disaster recovery operations.Maintain and administer computer networks and related computing environments, including computerhardware, systems software, applications software, and all configurations.Plan, coordinate, and implement network security measures in order to protect data, software, andhardware.Operate master consoles in order to monitor the performance of computer systems and networks, andto coordinate computer network access and use.Perform routine network startup and shutdown procedures, and maintain control records.Technical Environment – Windows Vista; Office 2007; Windows Server 2003; Microsoft Virtual Server2005 R2; BES 4.1 SP4; LANDesk; and BDD.Responsible for: Certifying all infrastructure applications against Windows Vista, Office 2007