Maria Ruiz Email & Phone Number

Boston, Ma, Us

Greater Boston Area

Design and deliver robust Management and Leadership Development programs focused on driving high performance across the organization. Oversee learning and development initiatives aimed to maximize the effectiveness of newly hired managers as well as seasoned managers. Develop and manage multiple objectives simultaneously, identify programmatic needs, build responsive learning programs and prioritize tasks and resources to meet goals. Work extensively with managers and leaders across the… Show more Design and deliver robust Management and Leadership Development programs focused on driving high performance across the organization. Oversee learning and development initiatives aimed to maximize the effectiveness of newly hired managers as well as seasoned managers. Develop and manage multiple objectives simultaneously, identify programmatic needs, build responsive learning programs and prioritize tasks and resources to meet goals. Work extensively with managers and leaders across the organization. Use a variety of assessment tools such as MBTI, DiSC, Harisson, and 360 Feedback Reports to coach leaders and support them in creating Individual Development Plans. Show less

Greater Boston Area

Responsible for the Learning & Development discipline at the Mandarin Oriental Hotel, Boston in the Human Resources Department. I supported the performance management process, employee relations, safety initiatives, colleague relations, and recruitment. Facilitated a variety of development programs for supervisors, managers, and leaders. Provided mentoring and coaching to senior leaders. Ensured the employees deliver exceptional service to our customers and achieve Forbes Five-Star… Show more Responsible for the Learning & Development discipline at the Mandarin Oriental Hotel, Boston in the Human Resources Department. I supported the performance management process, employee relations, safety initiatives, colleague relations, and recruitment. Facilitated a variety of development programs for supervisors, managers, and leaders. Provided mentoring and coaching to senior leaders. Ensured the employees deliver exceptional service to our customers and achieve Forbes Five-Star designation. Show less

Quincy, Ma

I provided creative customized solutions for any business and its performance opportunities. My training services improved the ability of the client`s employees to lead, grow and innovate, develop loyal customers and achieve financial goals. I focused on people to become better at what they do by helping them develop their fullest potential. That is the best way for a company to accomplish their objectives. My Consulting services included areas such as: Design & Deliver Instruction… Show more I provided creative customized solutions for any business and its performance opportunities. My training services improved the ability of the client`s employees to lead, grow and innovate, develop loyal customers and achieve financial goals. I focused on people to become better at what they do by helping them develop their fullest potential. That is the best way for a company to accomplish their objectives. My Consulting services included areas such as: Design & Deliver Instruction based on client`s needs, Performance Improvement, Strategic Focus & Alignment, Developing Effective Leadership & Coaching Practices, Alleviating Performance Problems, Improve Customer Service Delivery, Supervisory Skills Training, Management Competency Training, Organizational Development Consulting, Leadership Development and Succession Planning Strategies. I am also Myers-Briggs Personality Type certified which is an amazing tool that is used in the business environment to improve intra-office relationships, communication and productivity. MBTI is a self-report instrument that will assist your team to gain insight into their physiological preferences and the preferences of others. A good Leader needs to understand that leadership requires enhancing relationships and promoting creativity amongst members of the organization. MBTI will provide that insight which will increase effectiveness internally and provide greater efficiency for the entire organization. Show less

Barbados

Sandy Lane Hotel is a luxury resort in the Island of Barbados. Awarded a Forbes Travel 5-star Award and AAA 5-Diamond. I created, developed, and designed workplace learning and performance improvement programs and initiatives that supported the company's strategic direction and promoted a continuous learning culture. I was responsible for the Training & Development discipline for 650+ employees including the Resort, Spa, Tennis, Country Club & Golf.www.sandylane.com

I was responsible in every aspect of the Training & development activities for employees at all levels to ensure the best guest experiences and to ensure delivery of brand standards. This involved supporting and working with the management team to deliver training and to promote a culture of learning and customer excellence throughout the organization. (400+ employees) As a Senior LM, I was responsible for other Learning Mangers in the company to provide support and guidance as necessary. I… Show more I was responsible in every aspect of the Training & development activities for employees at all levels to ensure the best guest experiences and to ensure delivery of brand standards. This involved supporting and working with the management team to deliver training and to promote a culture of learning and customer excellence throughout the organization. (400+ employees) As a Senior LM, I was responsible for other Learning Mangers in the company to provide support and guidance as necessary. I also conducted training sessions in the US, Latin America and Caribbean properties. Show less

Key Biscayne, Miami, Florida

Part of the Opening Management Team of 390+ room resort including Spa, Tennis Center and 84 Residences.

Isla Verde, Puerto Rico

Opening Team for new 5-diamond resort in Puerto Rico with 419 rooms including an Executive Level Concierge services, Spa and Casino.

Condado, Puerto Rico

Front Desk Agent of a 525 room resort, meeting space and Casino. Worked all shifts including overnight. I was rooms controller and became the Departmental Trainer for all new hires.

Bachelor, Sales & Marketing

Education record