Brilliant Art help businesses and organizations to get started and build their visual identity, our services include digital design, website development and video productionhttp://brilliantartjo.com

Collaborate and partner with cross-functional teams such as engineering, design, and marketing to formulate ideas, determine the best technical implementation methods and then execute to bring ideas to life across both web and mobile platforms and ensure the ongoing success of the product.♦ E-learning Products:--------------------------------------------------------• Learning Management System (LMS)• School Management System (SMS)• Exams and Quizzes System• E-content Authoring Tools• Develop vision and strategy for new features and products derived from customer needs, market opportunities and technology trends• Define product requirements, create new features from scratch, assess new ideas, and identify targeted segments• Ensure clear delivery of requirements to the development team, and give feedback on the completed work• Skilled in UX/UI design and proficient with Adobe Illustrator and Photoshop• Hands-on experience with creating mockups, wireframes, user flows, and low fidelity prototypes • Ensure the site meets best SEO practices♦ Web, Graphics and UI/UX Design Tools: Adobe (Experience Design, Illustrator, Photoshop, Edge Reflow, Muse)♦ Web Technologies: HTML5, CSS3, Bootstrap♦ Content Management Systems (CMS) : WordPress, Joomla, OpenCart E-Commerce

Responsible for e-learning smart systems product planning and execution according to the market competition throughout the product life-cycle including gathering and prioritizing product and customer requirements, defining the product vision, and working closely with marketing, manufacturing, sales, and vendors to ensure the product supports the company’s overall strategy and goals.• Lead cross group collaboration efforts in order to develop e-learning interactive solutions• Coordinate with the marketing team and prepare competitive analysis• Manage the partnership with vendors and suppliers• Address the technical issues during the production and testing• Perform and arrange successful product demonstrations for customers• Provide training for sales force and informs about product updates• Manage the after-sales support activities• Prepare PRDs, warranty letters and user’s guides • Prepare product information brochures and other product marketing materials• Manage the production & QC processes to insure the final product meets high quality standards

♦ Audio Visual Solutions ♦ E-learning Smart Systems ♦ Interactive Whiteboards♦ Interactive Projectors♦ E-learning Product DevelopmentResponsible for product development and after-sales technical support activities, participating in achieving customer satisfaction and the company’s strategic goals by working cross functionally with Sales, Technical Support, Engineering, Software, Operations, Marketing, Maintenance, Manufacturing and vendors to provide support for E-learning & Audio Visual products and overseeing the development and testing of new product prototypes. ● After-Sales Technical Support (Audio Visual/E-learning)-------------------------------------------------------------------------------------• Providing technical support and training for After-sales and Technical Support teams in the middle east region (Jordan, KSA, UAE)• Coordinate with all internal departments and external vendors/suppliers to provide customer support and improve products and services• Perform failure analysis of failing interactive whiteboards and Canon/Epson projectors products with identification of solutions effectively to improve product quality performance • Provide technical guidance for the interactive whiteboards production and QA teams• Prepare product briefs, warranty letters, user guides and maintenance/service manuals● Product Development (Smart E-learning Systems)----------------------------------------------------------------------------• Oversee the evaluation of new education collaboration solutions• Prepare product prototypes of E-learning Interactive whiteboards and interactive LCDs• Work with marketing to create and design product related documents and online support services• Report directly to the VP Research and Development

♦ E-learning New Product Development♦ Interactive Whiteboard Quality Assurance Applying my knowledge to technical projects finding innovative and cost-effective means to develop new interactive E-learning products. My daily work activities include developing, conducting and evaluating new approaches to meet R&D projects objectives faster and more efficiently. • Work with the appropriate production areas to fabricate prototype interactive E-learning products • Prepare and contribute to the development of test plans, test reports, and other test related documentation and correspondence, and coordinating laboratory and field resources• Provide technical guidance to manufacturing for the purpose of improving E-learning interactive whiteboard performance• Participate in product research and development activities by maintaining professional relationship with vendors, to support the conduct of technical experiments and product prototypes• Write test summaries, present E-learning products performance to managers and prepare process manuals and guidelines• Write technical reports, proposals, and prepare technical presentations• Contribute in projects by using effective plans, schedule them and coordinate the work assigned to me• Ensure final product meets needs as defined by the project objectives

IT Councelor at IEEE Student Branch, Al-Balqa' Applied University - Faculty of Engineering Technology

♦ Polycom Audio/Video Conference systems♦ Juniper Networks Junos OS♦ Microsoft Lync Server 2010♦ Microsoft Exchange Mailbox Maintenance♦ Microsoft Windows OS SupportResponsible for supporting and maintaining the company’s IT systems and providing desktop support to users, supporting and maintaining desktop operating systems and Microsoft Exchange environment plus general maintenance of all IT-related hardware/software. Furthermore, installing, configuring, and supporting audio visual solutions in the field.● Audio Visual & Unified Communication-----------------------------------------------------------♦ Polycom Audio/Video Conference systems• Install and configure Polycom video conference systems• Provide support for Polycom AV/VC systems in the field to satisfy user’s needs• Assist users on using videoconferencing systems before and during events• Provide end user training on the video conference systems after installation♦ Microsoft Lync Server 2010• Deploy, configure, and administer Microsoft Lync Server 2010• Deploy basic Enterprise Voice functionality and manage Microsoft Lync Server 2010 environment ● Information Security, Juniper Networks-----------------------------------------------------------Well prepared for Juniper Networks Certified Internet Associate (JNCIA-Junos) exam (JN0-101),having beginner-Intermediate knowledge of Juniper Networks Junos OS, networking fundamentals and basic routing and switching including (User Interface Options,Junos Configuration Basics, Operational Monitoring and Maintenance, Routing Fundamentals, Routing Policy and Firewall Filters).● IT Systems Support--------------------------------• Install and configure computer hardware operating systems and applications• Troubleshoot system and network problems and diagnose and solve hardware/software faults• Exchange server mailbox maintenance including archive mailboxes● Represented BCI in Microsoft Open Doors 2011

I contributed to the field of research and development (R&D) by handling technical tasks, completed researches on FPGA's, ASIC's, hardware interface techniques, and Image sensors. Furthermore, I applied reverse engineering on electronic devices. In addition, I put together software programs and hardware approaches for peer2peer wireless communication link between two wireless microcontrollers.