Mike R. Email & Phone Number

Cleveland, Oh, Us

Cleveland, Oh, Us

Cleveland, Ohio

Cleveland, Ohio

Cleveland, Ohio

Cleveland, Ohio

Everstream has raised the bar for business connectivity, delivering a business-only fiber network with the speed, reliability, scale and performance that today’s enterprises demand. With more than 15,000 route miles of fiber and speeds up to 100 Gbps, Everstream’s enterprise-grade network delivers robust business fiber services, including dedicated internet access, dark fiber, Ethernet and data center solutions. Through its “Do What You Say You Will Do” approach, Everstream is a valued partner dedicated to the success of business customers. For more information, visit everstream.net

Cleveland, Ohio, United States

Keep stats during all home Charge games

Cleveland, Ohio

 Responsible for the integrity of data that is entered into the system Analyze confirming documents for orders to ensure that the information aligns with the correct Park Place legal entity Answer questions from sales reps and agents from throughout the United States and Europe Set up accounts in the system based upon the established business practices within the organization Provide QC for orders from assigned Sales Support reps Meet frequently with members of other departments within the organization to ensure that all departments are aligned Handle data discrepancies in a timely manner to ensure information is correct Key Accomplishments Assigned to one of the largest accounts that the company handles to ensure their needs are met in a timely manner Collaborate on a task force to identify and correct issues that slip through the system

Independence, Ohio

 Manage large scale, multi-site projects across the company footprint with locations in Hawaii, California, Texas, Florida, the Midwest, Carolinas, and New York.  Ensure that contracts are in order and that products, pricing, and terms are correct with the internal sales team and our customer contacts  Work with customers to define the scope of their project and explain how our policies can affect their project Utilizing data scrubbed from daily Salesforce.com reports, determine any red flags area within the project that require immediate attention and work with internal teams in the local markets to determine how to alleviate the issues Serve as the main point of contact for internal teams and external customers Run calls and meetings with high ranking members of our organization and the organization of our customers to implement change Handle customer concerns in a timely manner to ensure revenue for the company Lead National Order Management team members when our manager is out of the office Routinely hold meetings with managers, directors, and VPs within our organization to provide status updates in regards to ongoing projectsKey Accomplishments Implemented a process change across the country that uniformed the installation process to meet the needs and demands of our customer Streamlined the time from contract submission to order implementation by creating a document that obtains all pertinent information up front from the customer  Recognized by members of my organization across the country for the work I have done with our customers that has led to them submitting more orders with us which has led to more revenue for the organization

Independence, Ohio

 Partnered with a team of regional sales representatives to assist in order submission Generated contracts based on supplied coax and complex phone, video, and data products Contacted customer with any discrepancies in contract signatures or product areas Served as the main point of contact for customers throughout the order submission process Conducted meetings with sales representatives and managers to keep them abreast of changes in order operation processes and marketing offers Held meetings with Order Management and Project Management teams to keep them abreast of orders being submittedKey Accomplishments Lowered the rejection rate of personal orders to below 5% with corporate goal being 10% of all orders submitted. This led to more revenue with the company in a timelier manner.

Akron, Ohio

 Interacted over the phone with existing Time Warner Cable Residential customers Handled customer concerns in regards to the cost of their services Sold customers on the value of their existing services and spoke with customers on other video, data, and phone services they may use with other providers in their homes Served on leadership teams that met with management in order to create offerings and promotions for existing products and customers Filled in for supervisors on an as-needed basis while they were out of the office and during leadership transition periodsKey Accomplishments Save an average of 90% of existing revenue on each call Ranked #1 on a team of 15 agents based on metrics laid out by management based on sales, saves, and accounts kept active Ranked #1 on the team for selling of new products and increasing revenue of existing customer

Hopewell, Virginia

 Taught United States History classes to two Advanced and two Standard Seventh grade classes Collaborated and developed lessons with other teachers that aligned to the Virginia Standards of Learning Utilized data derived from daily activities and tests to determine students’ grasp of material and to determine how to best meet their needs Adapted lessons to students with Individualized Education Plans Held meetings with parents in person and over the phone to address concerns Mentored at-risk studentsKey Accomplishments Saved at-risk students from failing by offering additional assistance with one on one mentoring and assisting with school work Served on a panel and test group to develop new grade book software and ran courses to train parents on grade book access Two Outstanding Performance Awards

B.S., Integrated Social Studies Education

Adolescent To Young Adult Social Studies Education

Activities and Societies: Varsity Basketball team

High School, College/University Preparatory And Advanced High School/Secondary Diploma Program

Activities and Societies: Basketball, Baseball